Columbus, Ohio, United States · On-site
$80k–$90k/yr
The Merchant Building is a 32-story transformational mixed-use development featuring a luxury hotel, private residences, and members club, opening 2027. Situated at the center of Columbus and anchored by the historic Nor…
Skills: Membership Relations, Sales Expertise, CRM Management, Customer Relationship Management, Community Engagement
Portland, Oregon, United States · On-site
The Heathman Hotel is where Portland’s cultural legacy meets timeless hospitality. Since 1927, it has stood as a gathering place for artists, writers, performers, and travelers drawn to the creative spirit of the c…
Skills: Leadership, Guest Relations, Staff Training, Onboarding, Conflict Resolution
Charleston, South Carolina, United States · On-site
Traveled, compelling, authentic. Emeline offers innovative dining, cozy gathering places, curated retail, classic event space and gracious guest rooms - marked by layers of experience, thoughtful surprises and an unmista…
Skills: Event Orchestration, Client Tours, Banquet Event Orders, Group Room Block Management, Contract Management
Charleston, South Carolina, United States · On-site
An inviting oasis in the heart of one of the world’s most beloved cities, The Ryder is a boutique escape-meets-experience with a pool, coffee bar, and tropical bar made for the independent, fun-loving, and creative…
Skills: Restaurant Management, Staff Training, Budget Oversight, Inventory Management, Menu Development
Denver, Colorado, United States · On-site
$19/hr–$21/hr
Clayton is a catalyst for community and connection. A local experience with a global perspective, constantly evolving the way we travel, gather, and live. Between our highly-anticipated events and Clayton collaborators b…
Skills: Guest Relations, Check-in/Check-out, Payment Processing, Customer Service, Attention To Detail
Nashville, Tennessee, United States · On-site
Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique. Your dedication and watchful nature help others sleep well…
Skills: Customer Service, Front Desk Operations, Account Reconciliation, Invoicing, Attention To Detail
Charleston, South Carolina, United States · On-site
An inviting oasis in the heart of one of the world’s most beloved cities, The Ryder is a boutique escape-meets-experience with a pool, coffee bar, and tropical bar made for the independent, fun-loving, and creative…
Skills: Attention To Detail, Approachable Personality, Guest-First Attitude, Team Spirit
Charleston, South Carolina, United States · On-site
An inviting oasis in the heart of one of the world’s most beloved cities, The Ryder is a boutique escape-meets-experience with a pool, coffee bar, and tropical bar made for the independent, fun-loving, and creative…
Skills: Cleaning, Trash Removal, Stocking, Deep Cleaning, Guest Relations
Dallas, Texas, United States · On-site
Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experie…
Skills: Therapeutic Massage, Myofascial Release, Skincare, Nailcare, Haircare
Dallas, Texas, United States · On-site
Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experie…
Skills: Bartending, Cocktail Recipes, Wine Pairing, Guest Hospitality, Responsible Alcohol Service
Dallas, Texas, United States · On-site
Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experie…
Skills: Mixology, Cocktail Crafting, Wine Pairing, Customer Service, Alcohol Service Safety
Dallas, Texas, United States · On-site
Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experie…
Skills: Guest Relations, Food Service, Tray Carrying, Organizational Skills, Problem Solving
Houston, Texas, United States · On-site
The Greenleigh River Oaks – Opening Summer 2026 In a world where natural beauty meets big-city sensibilities, The Greenleigh invites sophisticated travelers and locals to escape to an urban oasis flavored by unexpe…
Skills: Guest Relations, Reservation Management, Communication Skills, Multitasking, Interpersonal Skills
Houston, Texas, United States · On-site
The Greenleigh River Oaks - Opening Fall 2026 In a world where natural beauty meets big-city sensibilities, The Greenleigh invites sophisticated travelers and locals to escape to an urban oasis flavored by unexpected cre…
Skills: Guest Relations, Order Taking, Point-of-Sale Systems, Menu Knowledge, Payment Processing
Savannah, Georgia, United States · On-site
Alida Harper Fowlkes was a celebrated entrepreneur within the city. We celebrate the Alidas of our time - the self-made artisans who cultivate Savannah's contemporary spirit - within the walls of our 173 room hotel. The …
Skills: Professional Cooking, Commercial Kitchen Equipment, Sanitation Procedures, Kitchen Safety, Communication Skills
Savannah, Georgia, United States · On-site
Alida Harper Fowlkes was a celebrated entrepreneur within the city. We celebrate the Alidas of our time - the self-made artisans who cultivate Savannah's contemporary spirit - within the walls of our 173 room hotel. The …
Skills: Food & Beverage Management, Menu Planning, Budget Management, Inventory Control, Marketing
Columbus, Ohio, United States · On-site
The Junto is a modern-day embodiment of Ben Franklin and his club of the same name. His “club for mutual improvement” brought together people from all backgrounds to discuss issues and ideas of the time while…
Skills: Mixology, Cocktail Crafting, Customer Service, Wine Pairing, Hospitality
Charleston, South Carolina, United States · On-site
Voted Best Seafood Restaurant year after year, Hank's Seafood Restaurant provides great food and a charming ambiance that can only equal an extraordinary experience! Hank's Seafood Restaurant is located in a turn-of-the-…
Skills: Table Setting, Guest Service, Food Running, Beverage Service, Table Clearing
Charleston, South Carolina, United States · On-site
Voted Best Seafood Restaurant year after year, Hank's Seafood Restaurant provides great food and a charming ambiance that can only equal an extraordinary experience! Hank's Seafood Restaurant is located in a turn-of-the-…
Skills: Multitasking, Communication, Attention To Detail, Culinary Presentation, Time Management
Charleston, South Carolina, United States · On-site
Voted Best Seafood Restaurant year after year, Hank's Seafood Restaurant provides great food and a charming ambiance that can only equal an extraordinary experience! Hank's Seafood Restaurant is located in a turn-of-the-…
Skills: Order Taking, Menu Knowledge, Allergen Awareness, Guest Relations, Organization
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The role focuses on driving membership growth through strategic outreach, lead management, and personalized club tours. It also involves maintaining CRM data and building strategic partnerships to enhance brand visibility and member onboarding.
Candidates need proven experience in membership relations, sales, or luxury hospitality with strong interpersonal and organizational skills. Proficiency in CRM tools and Microsoft Suite is required, along with flexibility to work evenings and weekends.
The Merchant Building is a 32-story transformational mixed-use development featuring a luxury hotel, private residences, and members club, opening 2027. Situated at the center of Columbus and anchored by the historic North Market, the building rises within a city poised for extraordinary growth and renewed cultural vitality.
The history of the North Market reflects the story of America itself, one of purpose, resilience, community, and preservation. The Merchant Building draws inspiration from this legacy and is unified by the spirit of the merchants who believed that dedication and hard work deserves reward.
Here, design and service come together to create a carefully curated environment, one that offers a refined and private lifestyle experience. A vertical neighborhood where living, hospitality, wellness, work, and community are thoughtfully integrated, all guided by a single ethos: make life better through care, craft, and service. Life at The Merchant Building will be defined by hospitality-centered living, seamless luxury delivered with quiet ease. It is a place where every day will feel more special than anywhere else.
The ideal candidate is organized, polished, and detail-oriented, with a natural ability to support the team, anticipate needs, and build trust. This position plays a meaningful role in supporting building awareness, prospect engagement, and administration of building relationships. The Experience Coordinator ensures a refined, white-glove prospect experience contributing to a culture relentlessly pursuing excellence and high standards.
POSITION OVERVIEW
The Member Relations Manager serves as a key ambassador for the club, responsible for driving membership growth through strategic efforts, personalized outreach, and outstanding service. This role is essential in showcasing the club’s distinctive offerings to prospective members while delivering a seamless and engaging onboarding experience. The ideal candidate is a hospitality-focused professional with strong sales expertise, a passion for community engagement, and the ability to build authentic connections with individuals from diverse backgrounds.
KEY RESPONSIBILITIES
Membership Relations develops and implements strategic plans to attract new members and achieve monthly and annual membership goals.
• Manage the full lead lifecycle, from initial inquiry to application, club tour, and conversion.
• Conduct and lead tours for prospective members, effectively communicating the club’s values, offerings, and community benefits.
• Respond promptly and professionally to inbound leads via phone, email, and in person interactions.
• Partner with the marketing team to develop and execute campaigns, outreach initiatives, and promotional materials to generate new leads.
• Collaborate closely with the SVP of Members Experience to identify growth opportunities and design initiatives that expand reach within key creative and professional communities.
CRM & Data Management
• Maintain accurate lead and member information using the club’s CRM system.
• Track interactions, personalize follow-ups, and nurture relationships throughout the sales journey.
• Continuously evaluate and implement best practices to optimize the sales pipeline and enhance the overall member journey.
Strategic Partnerships & Community Engagement
• Identify, develop, and maintain relationships with external partners that align with the club’s values and support brand visibility.
• Represent the club at industry events and networking functions to drive awareness and build meaningful connections within target communities.
• Assist in planning and leading engaging new member orientations to ensure a seamless onboarding experience and integration into the club culture.
• Engage with members and guests in a genuine, warm, and professional manner—both on and off the property.
Additional Responsibilities
• Adherence to all Makeready policies, procedures, and Guiding Principles • Perform additional duties and assignments, as assigned
Qualifications & Experience
• Proven experience in membership relations and sales, hospitality, or a customer-focused environment (experience in membership or luxury service is a plus).
• Excellent interpersonal, communication, and presentation skills • Self-motivated, goal oriented, and enthusiastic with a passion for people and community engagement.
• Strong organizational and follow-up skills
• Comfortable with CRM tools, email communication, and Microsoft Suite.
• Flexible schedule, including availability for evenings and weekends as needed.
• Adhere to Makeready’s Guiding Principles, policies and procedures, as defined
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members, including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program, and a wide range of additional ancillary benefits. The health, happiness, and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.
Makeready is a place maker, a company specializing in branding, design, & operations of hotels, restaurants, retail, & other experiential platforms. At its core, hospitality is about sharing. It is the act of opening one’s doors, asking others to come in, and showing them kindness and respect. We believe that our preparation gives us the opportunity to make a difference in a guest’s stay. Through careful preparation we lay the groundwork for a guest’s experience, and in dedication to thoughtful execution we strive to bring it home. We are committed to creating unique experiences where all feel welcome, cared for, and ultimately valued. Because in this we have the greatest opportunity to have a positive impact on the world around us—starting with the person in front of us.
Offices: 1131 Dragon St, Dallas, Texas 75207, US · 1321 Commerce Street, DALLAS, TX 75202, US · 412 Williamson St, Savannah, Georgia 31401, US · 200 4th Ave N, Nashville, TN 37219, US · 245 Columbine St, Denver, Colorado 80206, US
Makeready is a place maker, a company specializing in branding, design, & operations of hotels, restaurants, retail, & other experiential platforms. At its core, hospitality is about sharing. It is the act of opening one’s doors, asking others to come in, and showing them kindness and respect. We believe that our preparation gives us the opportunity to make a difference in a guest’s stay. Through careful preparation we lay the groundwork for a guest’s experience, and in dedication to thoughtful execution we strive to bring it home. We are committed to creating unique experiences where all feel welcome, cared for, and ultimately valued. Because in this we have the greatest opportunity to have a positive impact on the world around us—starting with the person in front of us.
Offices: 1131 Dragon St, Dallas, Texas 75207, US · 1321 Commerce Street, DALLAS, TX 75202, US · 412 Williamson St, Savannah, Georgia 31401, US · 200 4th Ave N, Nashville, TN 37219, US · 245 Columbine St, Denver, Colorado 80206, US
