Ikeja, Lagos State, Nigeria · On-site
About our client Our client is a multi-service provider offering end-to-end solutions across signage, facility management, and property management. They deliver full-cycle signage services from design to installation and…
Skills: Service delivery management, Client relationship management, Operations management, SLA management, KPI monitoring
Ikeja, Lagos State, Nigeria · On-site
$150k–$200k/mo
Job Title: Sales & e-Commerce Officer Location: Ikeja Work Schedule: Mon-Saturday Remuneration: 150,000 -200,000 Monthly. About Our Client Our client operates an online retail store offering a diverse range of consumer p…
Skills: Sales strategy, E-commerce operations, Digital marketing, Inventory management, Customer service
Ogba, Edo State, Nigeria · On-site
About Our Client Our client is a renewable energy solutions company committed to expanding access to clean, reliable, and affordable power through solar technologies and mini-grid development. We are driven by the missio…
Skills: Business development, Project management, Solar energy systems, Mini-grid development, Financial modeling
Ogba, Edo State, Nigeria · On-site
Job Title: Sales Officer Location: Ogba, Lagos. Remuneration: N200,000 Gross. About Our Client Our client is a renewable energy solutions company committed to expanding access to clean, reliable, and affordable power thr…
Skills: Lead Generation, Sales Agent Management, Client Consultation, B2B Sales, B2C Sales
Lagos, Lagos State, Nigeria · On-site
About Our Client Our client is a leading provider of innovative power and energy solutions with over 20 years of experience in Nigeria's power industry. Through strategic partnerships with reputable manufacturers and tec…
Skills: Strategic Planning, Business Development, Operations Management, Project Execution, Financial Acumen
Ikeja, Lagos State, Nigeria · On-site
$200k–$250k/mo
About Our Client Our client is a leading provider of innovative power and energy solutions with over 20 years of experience in Nigeria's power industry. Through strategic partnerships with reputable manufacturers and tec…
Skills: Business Development, Sales Strategy, Client Relationship Management, Negotiation, Presentation Skills
Lagos, Lagos, Nigeria · On-site
$250k–$280k/mo
About the Client Our Client is a leading freight forwarder based in Lagos Nigeria, specializing in comprehensive logistics solutions that encompass air, sea, and land transportation. With a strong network of global partn…
Skills: Lead Generation, Client Acquisition, Customer Relationship Management, Field Sales, Logistics Management
Ikeja, Lagos State, Nigeria · On-site
$150k–$180k/mo
About the Client Our client stands out as one of the most competitive renewable energy and power systems firms in Nigeria. By working with this esteemed organization, you will encounter a diverse range of learning experi…
Skills: Recruitment, Employee Onboarding, Performance Management, Nigerian Labor Law, Employee Relations
Abuja, Federal Capital Territory, Nigeria · Hybrid
$300k–$380k/mo
Job Title: Program Officer Location: Guzape, Abuja Remuneration: 300,000 - 380,000 Gross About Our Client Our client is a dynamic non-profit organization committed to advancing gender equity and eliminating sexual and ge…
Skills: Program Coordination, Monitoring and Evaluation, Project Management, Data Collection, Data Analysis
Abuja, Federal Capital Territory, Nigeria · Hybrid
$400k–$450k/mo
About Our Client: Our client has a credible history of organizing and galvanizing action for the enactment and formulation of legal and policy frameworks to advance gender equality and eliminate sexual and gender-based v…
Skills: Program Design, Fellowship Management, Policy Advocacy, Partnership Building, Coalition Management
Ikeja, Lagos State, Nigeria · On-site
Job Title: Digital Marketer Location: Ikeja, Lagos, Nigeria About Us We are a rising HR consulting and training firm known for our professional excellence, and we are seeking a proactive and dynamic sales executive to jo…
Skills: Google Ads, Meta Ads, Email Marketing, SEO, Content Management
Abuja, Federal Capital Territory, Nigeria · On-site
$300k–$350k/mo
Job Title: Communications Officer Multimedia Location: Guzape, Abuja Remuneration: N300,000 - N350,000 Organization summary Our client is a dynamic non-profit organization committed to advancing gender equity and elimina…
Skills: Multimedia Production, Video Editing, Graphic Design, Photography, Digital Storytelling
Lagos, Portugal · On-site
$150k–$200k/mo
Job Title: Sales & e-Commerce Officer Location: Ikeja Work Schedule: Mon-Saturday Remuneration: 150,000 -200,000 Monthly. About Our Client Our client operates an online retail store offering a diverse range of consumer p…
Skills: E-commerce Management, Sales Strategy, Digital Marketing, Inventory Management, Customer Relationship Management
Municipal Area Council, Federal Capital Territory, Nigeria · Hybrid
$200k–$250k/mo
Position: Research Assistant - Research and Policy Location: Abuja (Full-time) Remuneration: N200,000 - N250,000 About Our Client Our client is a dynamic non-profit organization committed to advancing gender equity and e…
Skills: Policy Analysis, Evidence Synthesis, Literature Review, Quantitative Research, Qualitative Research
Municipal Area Council, Federal Capital Territory, Nigeria · Hybrid
Position: Research Assistant - Research and Policy Location: Abuja (Full-time) Remuneration: N200,000 - N250,000 About Our Client Our client is a dynamic non-profit organization committed to advancing gender equity and e…
Skills: Research design, Policy analysis, Evidence synthesis, Technical writing, Qualitative research
Ijebu North, Ogun State, Nigeria · On-site
Job Title: Sales Officer Location: Festac, Lagos, Nigeria Employment Type: Full-time Salary: N150,000 Net About our client Our client is a fast-growing provider of solar energy equipment, delivering high-quality solar pa…
Skills: Direct Sales, B2B Sales, B2C Sales, Negotiation, Presentation Skills
Municipal Area Council, Federal Capital Territory, Nigeria · Hybrid
$300k–$380k/mo
Position: Learning Measurement & Evaluation Officer Location: Abuja (Full-time) Remuneration: N300,000 - N380,000 About Our Client Our client is a dynamic non-profit organization committed to advancing gender equity and …
Skills: Monitoring And Evaluation, Data Analysis, MEAL Frameworks, Quantitative Research, Qualitative Research
Municipal Area Council, Federal Capital Territory, Nigeria · Hybrid
$400k–$450k/mo
About Our Client: Our client has a credible history of organizing and galvanizing action for the enactment and formulation of legal and policy frameworks to advance gender equality and eliminate sexual and gender-based v…
Skills: Program Design, Fellowship Management, Policy Advocacy, Partnership Building, Coalition Management
Ado-Ekiti, Ekiti State, Nigeria · On-site
$250k–$300k/mo
Position: Learning Measurement & Evaluation Officer (Ekiti) Location: Ekiti (Full-time) Remuneration: N250,000 - N300,000 About Our Client Our client is a dynamic non-profit organization committed to advancing gender equ…
Skills: Monitoring and Evaluation, Data Analysis, MEAL Frameworks, Quantitative Research, Qualitative Research
Ado-Ekiti, Ekiti State, Nigeria · On-site
$250k–$300k/mo
Position: Learning Measurement & Evaluation Officer (Ekiti) Location: Ekiti (Full-time) Remuneration: N250,000 - N300,000 About Our Client Our client is a dynamic non-profit organization committed to advancing gender equ…
Skills: Monitoring And Evaluation, Data Analysis, MEAL Frameworks, Quantitative Research, Qualitative Research
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The Service Delivery Executive oversees daily operations to ensure services meet agreed SLAs and KPIs while maintaining high quality standards. They act as the primary point of contact for clients, managing expectations and coordinating with internal teams to ensure seamless project delivery.
Candidates must hold a bachelor's degree in business administration or a related field and possess 3–5 years of experience in service delivery or operations. Proficiency in Microsoft Office and strong organizational, communication, and analytical skills are required.
About our client
Our client is a multi-service provider offering end-to-end solutions across signage, facility management, and property management. They deliver full-cycle signage services from design to installation and maintenance while ensuring efficient facility operations and well-maintained environments.
About You
The Service Delivery Executive is responsible for ensuring the effective and efficient delivery of services to clients in line with agreed Service Level Agreements (SLAs). The role involves
coordinating internal teams, managing client expectations, monitoring service performance,
and ensuring high levels of customer satisfaction.
Key Responsibilities
1. Service Delivery Management
Oversee day-to-day service delivery operations.
Ensure all services are delivered in accordance with agreed SLAs and KPIs.
Monitor service performance and take corrective actions where necessary.
Maintain service quality standards across all projects and clients.
2. Client Relationship Management
Serve as a primary point of contact for assigned clients.
Build and maintain strong client relationships.
Manage client expectations and ensure timely communication.
Address and resolve client complaints and escalations promptly.
3. Coordination & Execution
Coordinate with internal teams (operations, technical, logistics, etc.) to ensure seamless service delivery.
Track project timelines and ensure deliverables are met.
Ensure proper documentation and reporting of service activities.
4. Performance Monitoring & Reporting
Track and report on service delivery metrics.
Prepare regular reports for management and clients.
Analyze performance data and recommend improvements.
5. Process Improvement
Identify gaps in service delivery processes and recommend enhancements.
Implement best practices to improve efficiency and service quality.
Support continuous improvement initiatives.
6. Compliance & Risk Management
Ensure compliance with company policies, procedures, and regulatory requirements.
Identify potential risks in service delivery and mitigate proactively.
Qualifications & Experience
Bachelor’s degree in business administration, Operations Management, or related field.
3–5 years’ experience in service delivery, operations, or client management roles.
Experience in industries such as OOH, telecoms, logistics.
Skills & Competencies
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Problem-solving and analytical thinking
Ability to work with deadlines
Attention to detail
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Project management skills (added advantage)
Why Join our Client?
Competitive salary and performance-based incentives
Opportunity to work on high-impact projects
Collaborative and creative work environment
Career growth and leadership opportunities
Solutions beyond boundaries.
A Unique Human Resources and Professional Training Company situated in Johannesburg, South Africa and Lagos, Nigeria.
Offices: Johannesburg, Gauteng 2196, ZA · Ikeja, Lagos 100271, NG
Solutions beyond boundaries.
A Unique Human Resources and Professional Training Company situated in Johannesburg, South Africa and Lagos, Nigeria.
Offices: Johannesburg, Gauteng 2196, ZA · Ikeja, Lagos 100271, NG
