Seattle, Washington, United States · On-site
Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing exc…
Skills: Client Relationship Management, Employee Benefits Administration, Financial Modeling, Insurance Brokerage, Market Analysis
Seattle, Washington, United States · On-site
Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing exc…
Skills: Client Relationship Management, Employee Benefits, Financial Modeling, Insurance Brokerage, Market Analysis
Seattle, Washington, United States · On-site
Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing exc…
Skills: Client Relationship Management, Employee Benefits, Financial Modeling, Insurance Brokerage, Renewal Management
Seattle, Washington, United States · On-site
Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing exc…
Skills: Client Relationship Management, Employee Benefits, Financial Modeling, Insurance Brokerage, Market Analysis
Birmingham, Alabama, United States · On-site
$24/hr–$28/hr
At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve othe…
Skills: Microsoft Excel, Customer Service, Leave of Absence Administration, FMLA Knowledge, Interpersonal Communication
Birmingham, Alabama, United States · On-site
$24/hr–$28/hr
At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve othe…
Skills: Microsoft Excel, Customer Service, Leave of Absence Administration, Interpersonal Communication, Multi-tasking
Plano, Texas, United States · On-site
Our ideal candidate will demonstrate professionalism, organizational strength, and the ability to thrive in a fast-paced environment while adapting to changing priorities. This role is critical in ensuring our data proce…
Skills: Data Analysis, Financial Modeling, Pharmacy Pricing Reconciliation, Client Relationship Management, Report Generation
Plano, Texas, United States · On-site
Our ideal candidate will demonstrate professionalism, organizational strength, and the ability to thrive in a fast-paced environment while adapting to changing priorities. This role is critical in ensuring our data proce…
Skills: Data Analysis, Financial Modeling, Pharmacy Pricing Reconciliation, Client Relationship Management, Report Generation
Seattle, Washington, United States · Hybrid
We're looking for an Associate Account Manager to join our Real Estate team in Seattle. This is an exciting opportunity for a relationship-driven professional to support client success, drive account growth, and contribu…
Skills: Enterprise Risk Management, Financial Analysis, Client Relationship Management, Data Analytics, Insurance Coverage Analysis
Seattle, Washington, United States · Hybrid
We're looking for an Associate Account Manager to join our Real Estate team in Seattle. This is an exciting opportunity for a relationship-driven professional to support client success, drive account growth, and contribu…
Skills: Enterprise Risk Management, Financial Analysis, Client Relationship Management, Data Analytics, Insurance Coverage Analysis
Kansas City, Missouri, United States · On-site
The Risk Analyst is Lockton’ Northeast’s entry level position and is designed for a recent college graduate or experienced professional with 1 to 2 years of relevant insurance experience. The Analyst is the primary servi…
Skills: Client Service, Property and Casualty Insurance, Account Management, Microsoft Office Suite, Time Management
Kansas City, Missouri, United States · On-site
The Risk Analyst is Lockton’ Northeast’s entry level position and is designed for a recent college graduate or experienced professional with 1 to 2 years of relevant insurance experience. The Analyst is the primary servi…
Skills: Client Service, Property and Casualty Insurance, Microsoft Office Suite, Time Management, Interpersonal Communication
Dallas, Texas, United States · On-site
Lockton is currently seeking an Operations Manager, Talent Solutions, responsible for increasing the bandwidth and execution velocity of the Talent Solutions leadership team. This role enables practice leadership to focu…
Skills: Operational Execution, Project Management, Resource Planning, Financial Literacy, Workflow Documentation
Dallas, Texas, United States · On-site
Lockton is currently seeking an Operations Manager, Talent Solutions, responsible for increasing the bandwidth and execution velocity of the Talent Solutions leadership team. This role enables practice leadership to focu…
Skills: Operational Workflow Development, Project Management, Resource Planning, Financial Literacy, Stakeholder Management
San Francisco, California, United States · On-site
Lockton is seeking an experienced, dynamic client services professional in the Employee Benefits space, who will bring a fierce commitment to building relationships, exceeding client expectations, and pushing our Employe…
Skills: Client Relationship Management, Strategic Consulting, Employee Benefits, RFP Production, Vendor Management
San Francisco, California, United States · On-site
Lockton is seeking an experienced, dynamic client services professional in the Employee Benefits space, who will bring a fierce commitment to building relationships, exceeding client expectations, and pushing our Employe…
Skills: Client Relationship Management, Strategic Consulting, Employee Benefits, RFP Production, Vendor Management
New York, New York, United States · On-site
Lockton Re is looking to grow our Portfolio Solutions Team. Brokers will lead or support revenue generation through the placing of reinsurance contracts. Brokers oversee multiple facets of reinsurance broking including d…
Skills: Reinsurance Broking, Revenue Generation, Client Relationship Management, Business Development, Reinsurance Pricing
New York, New York, United States · On-site
Lockton Re is looking to grow our Portfolio Solutions Team. Brokers will lead or support revenue generation through the placing of reinsurance contracts. Brokers oversee multiple facets of reinsurance broking including d…
Skills: Reinsurance Broking, Revenue Generation, Client Relationship Management, Business Development, Reinsurance Pricing
New York, New York, United States · On-site
Lockton Re is looking to grow our Portfolio Solutions Team. Brokers will lead or support revenue generation through the placing of reinsurance contracts. Brokers oversee multiple facets of reinsurance broking including d…
Skills: Reinsurance Broking, Revenue Generation, Client Relationship Management, Business Development, Reinsurance Pricing
New York, New York, United States · On-site
Lockton Re is looking to grow our Portfolio Solutions Team. Brokers will lead or support revenue generation through the placing of reinsurance contracts. Brokers oversee multiple facets of reinsurance broking including d…
Skills: Reinsurance Broking, Revenue Generation, Client Relationship Management, Business Development, Reinsurance Pricing
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Lead the day-to-day management of a designated book of employee benefits business, focusing on renewals, marketing, and client support. Resolve escalated claims and billing issues while providing financial analysis and actionable recommendations to clients.
Requires a Bachelor's degree in Business Administration or equivalent experience and at least three years of client services experience in the brokerage or commercial insurance industry. Must possess strong interpersonal skills and the ability to travel and work outside regular business hours.
Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing excellent client service. As a Senior Account Manager, you will oversee the day-to-day management and support of employee benefits policies, ensuring client satisfaction and successful renewals.
Position Responsibilities
• Lead the servicing of a designated book of business, including renewal, marketing, issue resolution, and client support.
• Use discretion and independent judgment to analyze industry trends and provide related guidance to clients.
• Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes for clients.
• Develop financial models and reports for clients and senior team members. Provide interpretation, implications of analysis, and actionable recommendations.
• Participate in client strategy and renewal meetings to understand client expectations and ensure that the results align with our commitments.
• Lead the marketing of all product lines, develop presentation of results and present results, with oversight.
• Lead communications, and open enrollment activities to ensure a successful renewal process, along with supporting implementation.
• Participate in negotiations with carriers for new and renewal quotes. Prepare renewal presentation and present results, with oversight.
• Analyze quotes to determine appropriate recommendations and ensure adequate coverage for clients.
• Identify gaps in coverage or cross-sell opportunities and provide related recommendations.
• Lead implementation, communications, and open enrollment activities to ensure a successful re-newal process.
• Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes, as directed, with timely responses.
• Establish and maintain relationships with clients, carriers, and other vendors.
• Research and understand industry trends, carrier product offerings, and governmental regulations.
• Educate clients on compliance and regulatory matters.
• Mentor and train junior-level staff, fostering a collaborative and supportive work environment.
• Perform other responsibilities and duties as needed to support the team and clients.
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Position Qualifications
• Bachelor’s Degree in Business Administration or a related field, or equivalent years of experience.
• Typically, three or more years of client services experience is required.
• Demonstrates strong working knowledge and experience within the brokerage/commercial insur-ance industry.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Strong attention to detail and organizational skills to prioritize heavy workloads and meet time-sensitive deadlines.
• Ability to work in a team environment and manage multiple tasks & projects with competing dead-lines.
• Understands industry trends and governmental regulations.
• Ability to attend industry training sessions and complete continuing education requirements as needed.
• Readiness to expand knowledge and effectiveness in the insurance industry through extended edu-cation beyond continuing education requirements.
• Ability to comply with all company policies and procedures, proactively protecting the confidenti-ality of client and company information.
• Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest profes-sional manner.
• Ability to work outside of regular business hours and travel by automobile and aircraft, with the possibility of being away from home for more than one day and night.
• Legally able to work in the United States.
What makes Lockton stand apart is also what makes us better: independence. Our private ownership empowers our nearly 15,000 Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, we deliver the deep understanding needed to accomplish remarkable results.
Offices: Global, US · 2100 Ross Ave, Dallas, Texas 75201, US · 7650 Edinborough Way, Suite 100, Edina, Minnesota 55435, US · 640 Taylor St, Suite 1450, Fort Worth, Texas 76102, US · 3657 Briarpark Dr, Suite 700, Houston, Texas 77042, US
What makes Lockton stand apart is also what makes us better: independence. Our private ownership empowers our nearly 15,000 Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, we deliver the deep understanding needed to accomplish remarkable results.
Offices: Global, US · 2100 Ross Ave, Dallas, Texas 75201, US · 7650 Edinborough Way, Suite 100, Edina, Minnesota 55435, US · 640 Taylor St, Suite 1450, Fort Worth, Texas 76102, US · 3657 Briarpark Dr, Suite 700, Houston, Texas 77042, US
