Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels …
Skills: Customer Service, Hospitality, Communication Skills, Multi-tasking, Relationship Building
Piney Point Village, Texas, United States · On-site
Mid level$2.0B raised
Position Summary As the Aquatics Assistant Manager, you will help the Manager to oversee all programs in the Department. The programs include Family Swim hours, Swim Lessons, Swim Team, Masters Swim and more. You will en…
Skills: Team Management, Financial Management, Swim Instruction, Lifeguarding, Customer Service
Position Summary The Facilities Maintenance Engineer is responsible for the inspection, maintenance, and repair of building systems including HVAC, plumbing, electrical, boilers, and pool systems. This role ensures a saf…
Skills: HVAC Maintenance, Plumbing, Electrical Systems, Boiler Operation, Pool Chemistry
Position Summary As a Facility Ops Team Member, you will ensure the cleanliness of the facility while offering great customer service. The club space must be clean, stocked with supplies and meet Life Time's standards of…
Skills: Customer Service, Facility Maintenance, Cleaning, Inventory Management, Time Management
Position Summary The Bartender understands and follows alcohol serving laws. They prepare alcohol or non-alcohol beverages while interacting with customers, taking and serving food as necessary. The Bartender maintains a…
Chatham County, North Carolina, United States · On-site
Entry level$2.0B raised
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Skills: Personal Training, Fitness Consultation, Program Design, Client Retention, Customer Service
Position Summary The Massage Therapist provides various massage therapy services and treatments that compliments fitness programs, improves overall sense of well-being, and enhances the guest’s fitness experience while l…
Position Summary Pilates Instructors are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They provide a positive member experience that is educa…
Position Summary Provides general climbing instruction and guidance in a fun, enthusiastic, and safety-focused environment. Encourages members and guests to further develop their climbing abilities and physical fitness. …
Skills: Climbing Instruction, Safety Monitoring, Customer Service, Belaying, First Aid
Position Summary Pilates Instructors are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They provide a positive member experience that is educa…
Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional netw…
Skills: Customer Service, Sales, Account Maintenance, Service Recovery, Verbal Communication
Position Summary As a Facility Ops Team Member, you will ensure the cleanliness of the facility while offering great customer service. The club space must be clean, stocked with supplies and meet Life Time's standards of…
Position Summary The Massage Therapist provides various massage therapy services and treatments that compliments fitness programs, improves overall sense of well-being, and enhances the guest’s fitness experience while l…
Position Summary As an Aquatics Swim Instructor, you will work in a fast-paced environment. You will help both adults and children improve their swimming. You will teach life skills to our youngest members and evaluate t…
Skills: Swim Instruction, Aquatics Coaching, Lifeguarding, CPR, First Aid
Position Summary The Kids Supervisor enforces and provides best-in-class engagement and play. Manages and implements engaging safe, fun and entertaining activities and games for children between the ages of three months …
Position Summary The LifeCafe Supervisor oversees the daily shift operations in the LifeCafe. They deliver a high-quality experience to the members, and motivate staff to ensure excellent customer service. They also moni…
Position Summary The LifeSpa Esthetician provides various skin and facial services and treatments that improves the guest’s overall sense of well-being and enhances the club experience. This includes services such as fac…
Position Summary Personal Training-Hourly Stretch Specialist are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They will provide branded Assis…
Saint Louis Park, Minnesota, United States · On-site
Entry level$2.0B raised
Position Summary Personal Trainers are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They provide a positive member experience that is educati…
Skills: Personal Training, Fitness Consultation, Program Design, Client Retention, Customer Service
Saint Louis Park, Minnesota, United States · On-site
Entry level$2.0B raised
Position Summary Personal Training-Hourly Stretch Specialist are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They will provide branded Assis…
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$15/hr–$18/hr
Part-time
high school
Fully Subsidized Membership, Discounts On Life Time Products And Services, 401(k) Retirement Savings Plan, Training And Professional Development, Paid Sick Leave, Medical Insurance
Posted 41d ago
~15 hrs/week
Responsibilities
Act as the first point of contact for members and guests to provide high-quality customer service and hospitality. Facilitate phone calls, educate guests on club programming and policies, and assist with account transactions.
Requirements
Requires a minimum of 6 months of service or reception experience and the ability to complete a Concierge Certification. Candidates must have effective communication skills and the physical ability to stand for 4 hours at a time.
Full job description
Position Summary
The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.
Job Duties and Responsibilities
Operates as first point of contact for members and guests
Receives and facilitates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Assists members with transactions and general account changes
Position Requirements
Minimum of 6 months service/reception experience
Complete Concierge Certification upon hire
Must work a minimum of 15 hours per week
Commitment to serve others
Effective communication skills
Passion for living a healthy way of life
Ability to multi-task and deliver high quality customer service in a fast-paced environment
Must have good verbal communication
Must be able to stand for 4 hours at a time
Preferred Requirements
HS graduate or equivalent preferred
Pay
This is an hourly position with wages starting at $15.00 and pays up to $18.00, based on experience and qualifications.
Benefits
All team members receive the following benefits while working for Life Time:
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Full-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Related keywords
Membership ConciergeHospitality MindsetCustomer ExperienceClub ProgrammingAccount ChangesConcierge CertificationHealthy Way Of LifeMember Loyalty
Life Time provides an entertaining, educational, friendly and inviting, functional and innovative experience of uncompromising quality that meets the health and fitness needs of the entire family.
Life Time is a wellness pioneer reshaping the way consumers approach their health by integrating where we move, work and live—digitally and physically—through our Life Time athletic resorts, Life Time Work and Life Time Living brands. Our objective is to deliver the best experiences and programs in the best places by the best people and performers. We are committed to an inclusive culture that welcomes and respects everyone, supporting all people on their path to healthier, happier lives.
Offices: 2902 Corporate Place, Chanhassen, MN 55317, US
Life Time provides an entertaining, educational, friendly and inviting, functional and innovative experience of uncompromising quality that meets the health and fitness needs of the entire family.
Life Time is a wellness pioneer reshaping the way consumers approach their health by integrating where we move, work and live—digitally and physically—through our Life Time athletic resorts, Life Time Work and Life Time Living brands. Our objective is to deliver the best experiences and programs in the best places by the best people and performers. We are committed to an inclusive culture that welcomes and respects everyone, supporting all people on their path to healthier, happier lives.
Offices: 2902 Corporate Place, Chanhassen, MN 55317, US