At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consis…
Skills: Customer service, Communication, Negotiation, Multitasking, Problem solving
Branch Manager Trainee - Northwest, Southwest, and West Valley Markets - Goodyear, AZ
Goodyear, Arizona, United States · On-site
Mid level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Skills: Leadership, Retail banking, Team management, Coaching, Customer service
Join our dynamic culinary team to provide globally inspired, locally sourced, and nutritionally balanced meals to leadership and clients at our new 270 Park Location As a Cook within Amenity Services, you will be respons…
Skills: Food preparation, Butchering, Sauce preparation, Buffet production, A la carte service
Relationship Banker - Pima Legacy Branch - Scottsdale, AZ
Scottsdale, Arizona, United States · On-site
Entry level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Skills: Relationship management, Sales, Financial consulting, Customer service, Communication
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As an AWS Software Engineer III-Full Stack/Java/Spring Boot at JPMorgan Chase within Commercial and Invest…
Skills: Java, Spring Boot, AWS, Microservices, Kafka
Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in [Insert LOB and/or S…
Skills: Troubleshooting, Production Support, Infrastructure Service Delivery, Problem Management, Observability Tools
Corporate Dining Captain to oversee food and beverage operations for Dining amenities. Position requires exceptional leadership skills, strong knowledge of food and beverage service, and a passion for delivering outstand…
Skills: Food and beverage service, Leadership, Staff supervision, Customer experience, POS systems
Role overview As a VP Infrastructure Engineer (Site Reliability Engineering), you will help build and mature a meaningful engineering discipline that combines software and systems to solve operational problems with scala…
Join a dynamic team dedicated to delivering exceptional client experiences through expertly orchestrated events within the Client Center. Applicants will thrive in an environment that values proactive problem-solving, at…
Skills: Event planning, Customer service, Hospitality management, Problem-solving, Team leadership
Lead Software Engineer - Observability Platform Cloud Developer
Columbus, Ohio, United States · On-site
Senior$1.6B raised
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorganChase within the Enterprise Observability Platforms, you are …
Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products. As a Senior Lead Software Engineer at JPMorganChase within the Corporate Investmen…
Join JPMorganChase's Private Bank/Wealth Management Solutions Internal Audit team, where you'll play a crucial role in enhancing governance and operational excellence across three dynamic business lines. This highly visi…
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering …
Skills: Strategy, Business management, Product development, Data analytics, Financial planning
Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences. As a Client Service Delivery Associate I within JPMorganChase, you will play a pivotal …
J.P. Morgan Wealth Management - Private Client Investment Associate - Grosse Pointe Farms, MI
Grosse Pointe Farms, Michigan, United States · On-site
Entry level$1.6B raised
At J.P. Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity …
Part Time (30 Hours) Associate Banker, Boston Seaport Branch, Boston, MA
Boston, Massachusetts, United States · On-site
$25/hr–$30/hr
Entry level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Skills: Customer service, Relationship building, Cash handling, Financial technology, Communication
Part Time (30 Hours) Associate Banker, Weston Centre St Branch, Weston, MA
Weston, Massachusetts, United States · On-site
$22/hr–$27/hr
Entry level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Skills: Client service, Cash handling, Relationship building, Communication, Problem solving
Join a team that helps drive strategy, performance, and business outcomes across a dynamic organization. You will partner with senior leaders to implement key initiatives, support financial and operational decision-makin…
Skills: Business management, Financial performance management, Strategic planning, Data analysis, Project management
Part Time (30 Hours) Associate Banker, Rehoboth Beach Branch, Rehoboth Beach, DE
West Rehoboth, Delaware, United States · On-site
Entry level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Skills: Client service, Relationship building, Cash handling, Communication, Problem solving
Part Time (20 Hours) Associate Banker, Silver Spring Branch, Silver Spring, Maryland
Silver Spring, Maryland, United States · On-site
$25/hr–$30/hr
Entry level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Skills: Customer service, Cash handling, Relationship building, Financial technology, Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school
Health insurance, Retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support, Financial coaching
Posted 23h ago
~40 hrs/week
Responsibilities
The specialist manages a high volume of inbound and outbound collections calls while providing comprehensive support for financial products. They are responsible for interpreting customer needs, navigating multiple computer systems, and delivering innovative solutions within established procedures.
Requirements
Candidates must have at least 1 year of experience in phone or face-to-face customer interaction and possess strong communication and multitasking skills. A high school diploma or GED is required, along with the ability to work in a fast-paced, results-driven environment.
Full job description
At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.
As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities
Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
Utilizes customer service expertise to interpret needs and deliver continuous insights.
Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
Excels both independently and collaboratively, driving team success and achieving goals.
Follows all regulatory and departmental practices and procedures diligently.
Takes ownership of each customer interaction while treating them with respect and responding with empathy.
Required qualifications, capabilities, and skills
Communication, negotiation, information gathering, and decision-making skills.
Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
Ability to manage complex customer interactions using empathy, composure, and sound judgment.
Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
Ability to solve problems and effectively present and explain solutions.
Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
High school diploma or GED required.
Preferred qualifications, capabilities, and skills
Developing ability to use data to understand issues and opportunities.
Developing skills in using AI technology for automation and prompt writing.
Work Schedule
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
Consumer & Community BankingCorporate and Investment BankAsset ManagementPrivate Bankingand Commercial BankingConstructionResidentialFinanceBankingBusiness Development
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
Consumer & Community BankingCorporate and Investment BankAsset ManagementPrivate Bankingand Commercial BankingConstructionResidentialFinanceBankingBusiness Development