Saint-Priest, Auvergne-Rhône-Alpes, France · Hybrid
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Nous recherchons un.e Chargé de Médiation Financière avec du talent e…
Skills: Financial Mediation, Customer Relationship Management, Negotiation, Solvency Analysis, Multichannel Communication
Athens, Attica, Greece · Hybrid
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Are you our new IT Support Manager? As an IT Support Manager at Intru…
Skills: IT Management, Systems Administration, Microsoft Active Directory, Microsoft Entra ID, Microsoft 365
Nantes, Pays de la Loire, France · On-site
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Nous recherchons un.e chargé.e de médiation financière avec du talent…
Skills: Financial Mediation, Customer Relationship Management, Negotiation, Solvency Analysis, Multichannel Communication
Lisbon, Portugal · Hybrid
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. A Equipa e o local de trabalho Bem-vindo à Intrum Portugal situada no…
Skills: Debt Recovery, Negotiation, Active Listening, Empathy, Customer Orientation
Ghent, Flanders, Belgium · On-site
$4k–$5k/mo
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Portfolio Analyst Ben jij een analytische denker met een passie voor …
Skills: Data Analysis, Portfolio Optimization, Strategic Advising, Financial Modeling, KPI Monitoring
Athens, Attica, Greece · On-site
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Are you our new Portfolio Management Associate? As a Portfolio Manage…
Skills: Portfolio Management, Financial Analysis, Distressed Loan Management, REO Management, Microsoft Excel
Madrid, Community of Madrid, Spain · On-site
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Misión y objetivo El puesto de Underwriting Analyst existe para garan…
Skills: Financial Analysis, Financial Modeling, Pricing, Cash Flow Analysis, Business Planning
Essen, North Rhine-Westphalia, Germany · Hybrid
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Deine neuen Aufgaben: Operative Steuerung des Contact Centers im Tage…
Skills: Traffic Management, Workforce Management, Intra Day Performance Management, Inbound Campaign Management, Outbound Campaign Management
Essen, North Rhine-Westphalia, Germany · Hybrid
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Deine neuen Aufgaben: Betrieb und Optimierung bestehender KI-Lösungen…
Skills: Large Language Models, Prompt Engineering, AI Performance Monitoring, KPI Analysis, AI Workflow Development
Saint-Priest, Auvergne-Rhône-Alpes, France · On-site
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Rattaché(e) à la Directrice Performance Opérationnelle, vous pilotez …
Skills: Credit Management, B2B Debt Collection, Operational Performance Management, Team Leadership, DSO Management
Rīga, Latvia · Remote OK
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Are you our new Genesys Cloud CX Support Engineer? Location: Flexible…
Skills: Genesys Cloud CX, ACD, IVR, Call Routing, SIP Telephony
Manchester, England, United Kingdom · On-site
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Staying ahead is everyone’s job. As the market leader, it’s up to us …
Skills: Resource Planning, Forecasting, Workforce Management, Capacity Planning, Scheduling
Vienna, Austria · Hybrid
$35k/yr
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Bei Intrum geht es darum, anderen zu helfen. Als globales Dienstleist…
Skills: Debt Management, Case Processing, Legal Communication, MS Office, Organization
Rīga, Latvia · On-site
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Are you our new Office Administrator? What will you do: Oversee day-t…
Skills: Office Administration, Vendor Management, Budget Control, Event Planning, Travel Coordination
Stockholm, Sweden · On-site
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Are you our new Senior Product Owner Genesys Cloud: What will you do:…
Skills: Genesys Cloud, Product Ownership, Contact Center Operations, Roadmap Development, Stakeholder Management
Rīga, Latvia · On-site
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Are you our new Senior Application Specialist - Workday? The purpose …
Skills: Workday Configuration, Application Support, System Administration, Finance Process Knowledge, Access Management
Athens, Attica, Greece · Hybrid
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Are you our new Vendor Master Data Specialist? As a VMD Specialist at…
Skills: Master Data Maintenance, Data Validation, Root-Cause Analysis, Customer Service, Stakeholder Management
Budapest, Central Hungary, Hungary · On-site
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Az Intrum Európa és Magyarország vezető követeléskezelő cége. 20 euró…
Skills: HR Administration, Recruitment, GDPR Compliance, Microsoft Excel, Microsoft Word
Rīga, Latvia · On-site
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Are you our new Senior QA Automation Engineer? What will you do: Defi…
Skills: QA Automation, SQL, Java, API Testing, CI/CD
Budapest, Central Hungary, Hungary · On-site
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Az Intrum Európa és Magyarország vezető követeléskezelő cége. 20 euró…
Skills: Document Management, Administrative Support, Data Processing, Digital Archiving, Attention to Detail
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Act as a trusted point of contact to support debtor clients by proposing amicable solutions and resolving disputes. Responsibilities include negotiating payment plans, conducting solvency studies, and managing multichannel client requests.
Requires experience in customer relations specifically within financial mediation and strong negotiation skills. Candidates must be proficient in digital tools and multichannel customer relationship techniques.
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.
Nous recherchons un.e Chargé de Médiation Financière avec du talent et expérimenté.e pour rejoindre notre équipe dynamique.
Accompagné.e par Anissa, Team Manager, vos missions principales seront les suivantes :
-Acteur de confiance pour accompagner les clients débiteurs, proposer des solutions amiables et résoudre les litiges.
-Prendre en charge et traiter les demandes des clients débiteurs par téléphone, mails et multicanaux.
-Négocier des plans de paiement, des échéanciers, en menant des études de solvabilité.
-Traiter les factures et effectuer des relances préventives.
-Procéder aux encaissements et à la mise en place de solutions de paiement adaptées.
-Assurer le suivi des dossiers dans le respect de la déontologie, des processus et consignes de l'entreprise.
Dès votre arrivée, vous serez accueilli.e lors d’une journée WELCOME et formé.e par nos Coachs.
Ce que vous apporterez :
-Un discours clair, professionnel et argumenté pour faciliter la médiation.
-Votre expérience en relation client, dans le domaine de la médiation financière.
-Le sens de la négociation et goût du challenge.
-Votre polyvalence, votre autonomie et votre écoute active.
-Des connaissances en techniques de relation client multicanal.
-Votre aisance avec l’univers digital et les outils informatiques.
Nous vous proposons :
-Travail du lundi au vendredi au Parc Technologique à Saint Priest
-Rémunération fixe mensuelle brute jusqu'à 2100 euros
-Horaires flexibles et 2 jours de télétravail par semaine après la période d'essai
-Choix du contrat : 35h ou 37h + 1 RTT par mois
-Mutuelle et prévoyance
-Titres restaurants de 10€ (dont 60% pris en charge par l’employeur)
-CSE (chèques cadeau, tarifs préférentiels vacances,…)
-Parking gratuit et accessibilité en transport en commun
-Remboursement de la moitié de l’abonnement de transport en commun
Processus de recrutement : 1 entretien RH et 1 entretien avec votre futur.e manager.
Conformément à la règlementation, tous nos postes sont ouverts au recrutement de travailleurs handicapés.
Vous trouverez, en cliquant sur ce lien, notre politique de gestion des données candidats :
https://www.intrum.fr/media/3cuchzyd/080424-politique-de-confidentialit%C3%A9-candidats.pdf
Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!
At Intrum, we enable financial health – for people, businesses, and society. Intrum is Europe’s market-leading credit management services company, offering a complete range of credit management and financial services built on a strong base in collection operations. We help companies prosper by caring for their customers. Every year, we support around 70,000 businesses across 20 European markets with credit management and debt collection solutions that improve cash flow and strengthen liquidity. Every day, we engage with 250,000 people in debt. Guided by ethics and driven by technology, we listen, respect and help individuals regain control of their finances through ethical debt resolution. With 9,000 colleagues and our headquarters in Stockholm, we combine human understanding with innovation to enable financial health for people, businesses and society.
Offices: Riddergatan 10, Stockholm, Stockholm County 131 54, SE · Eschenstrasse 12, Schwerzenbach, Schwerzenbach CH-8603 Schwerzenbach, CH · Helsinki, PL 47 FI-00811, FI · Donau-City-Straße 6, Vienna, Wien 1220, AT · Sluisweg 2 bus 9, Ghent, Flemish Region 9000, BE
At Intrum, we enable financial health – for people, businesses, and society. Intrum is Europe’s market-leading credit management services company, offering a complete range of credit management and financial services built on a strong base in collection operations. We help companies prosper by caring for their customers. Every year, we support around 70,000 businesses across 20 European markets with credit management and debt collection solutions that improve cash flow and strengthen liquidity. Every day, we engage with 250,000 people in debt. Guided by ethics and driven by technology, we listen, respect and help individuals regain control of their finances through ethical debt resolution. With 9,000 colleagues and our headquarters in Stockholm, we combine human understanding with innovation to enable financial health for people, businesses and society.
Offices: Riddergatan 10, Stockholm, Stockholm County 131 54, SE · Eschenstrasse 12, Schwerzenbach, Schwerzenbach CH-8603 Schwerzenbach, CH · Helsinki, PL 47 FI-00811, FI · Donau-City-Straße 6, Vienna, Wien 1220, AT · Sluisweg 2 bus 9, Ghent, Flemish Region 9000, BE
