Bucharest, Romania · Hybrid
Mission As a Customer Journey Expert – Merchant Acquiring, you will help shape and improve ING’s acquiring products and customer journeys across POS, SoftPOS and E-commerce solutions. You will work closely with Business …
Skills: Merchant acquiring, POS, SoftPOS, E-commerce, Product management
Manila, Metro Manila, Philippines · On-site
Key ResponsibilitiesDeliver quality code that fulfills the business requirementsDevelop and maintain standards of software development and components where applicable within the teamConduct code reviews that adhere to or…
Skills: Javascript, HTML, CSS, React, Vue
Sydney, New South Wales, Australia · Hybrid
At ING, we’re committed to making banking simpler, smarter, and more human — and that starts with how we design and deliver our customer experiences. We’re looking for a Senior Process and Change Expert – Contact Centre …
Skills: Customer journey optimisation, Process improvement, Transformation, Stakeholder management, Analytical capability
Sydney, New South Wales, Australia · Hybrid
At ING, we’re committed to making banking simpler, smarter, and more human — and that starts with how we design and deliver our customer experiences. We’re looking for a Senior Process and Change Expert – Contact Centre …
Skills: Customer journey optimisation, Process improvement, Transformation, Stakeholder management, Analytical capability
Amsterdam, North Holland, Netherlands · Hybrid
ING Netherlands is looking for a motivated Senior Expert / Expert Finance to strengthen our Finance Advice team supporting the Private Individuals (PI) and Private Banking(PB) segments. These segments include market‑lead…
Skills: Financial analysis, Business analysis, Product control, FP&A, Financial modelling
Dublin, Leinster, Ireland · Hybrid
Deal Execution Analyst The Team You will join a self‑coordinating Customer Loyalty Team (CLT) operating in line with the ING One Agile Way of Working. As part of a small, collaborative team, you will be responsible for r…
Skills: Loan execution, Loan documentation, LoanIQ, Syndicated loans, Bilateral loans
Amsterdam, North Holland, Netherlands · Hybrid
The Chief Operations Officer (COO) domain builds bridges within ING linking to almost every part of the bank. Its purpose is to drive secure, efficient processes for our customers and colleagues. Global COO Finance is an…
Skills: Business analysis, Accounting, Financial accounting, General ledger, Sub-ledger
Sydney, New South Wales, Australia · On-site
Our Customer Development team plays a key role in how we connect with customers across the Retail Bank — delivering timely, relevant and personalised communications that add real value. As expectations evolve, we’re inve…
Skills: SQL, Unica, Campaign management, Data analysis, Regulatory compliance
Szczecin, West Pomeranian Voivodeship, Poland · On-site
O stanowisku Forma zatrudnienia: umowa na zastępstwo Lokalizacja: Wyszyńskiego 5, Szczecin (praca stacjonarna) O zespole: Za sukcesem ING stoją pełne zaangażowania i pasji zespoły. Jako jeden z najlepszych pracodawców na…
Skills: Cash handling, Customer service, Cash register operation, Complaint handling, Cash management
Bucharest, Romania · Hybrid
Mission Join us to transform how customers enter and activate their relationship with ING through the Home'Bank app. In this role, you will own the optimization of the end-to-end acquisition funnel within the mobile app,…
Skills: Funnel optimization, CRO, Digital acquisition, Product analytics, Mobile app journeys
Amsterdam, North Holland, Netherlands · On-site
The Global Credit Risk department sets the credit risk strategy, ensuring that ING’s lending practices are in line with its risk tolerance and regulatory requirements and managing credit restructuring from a global and c…
Skills: Credit Risk Management, Portfolio Management, Retail Banking, Risk Governance, Regulatory Compliance
Frankfurt, Hesse, Germany · Hybrid
You feel at home in capital markets and thrive in intelligent risk management as well as quantitative analyses? Do you want to support our decision making using state-of-the-art models and data while working in an intern…
Skills: Market risk management, Liquidity risk management, Quantitative analysis, Python, Data analysis
Frankfurt, Hesse, Germany · Hybrid
Cyber Security lässt Dein Herz höherschlagen? Du hast Lust, in das IT-Sicherheits- und Risikomanagement einer internationalen Bank einzutauchen? Perfekt! Im CISO Third Party IT Security Management begleiten wir die IT-Si…
Skills: IT Security, Risk Management, Third-party risk assessment, ISO 27001, SOC reports
Luxembourg, Luxembourg · On-site
ING Luxembourg is looking for interns for a period of 6 to 12 months (full-time or work-study) in the Securities department to strengthen its operational teams from September 2026. Please note that only students who can …
Skills: Financial instruments, NAV control, Cash monitoring, Securities reconciliation, Valuation verification
Luxembourg, Luxembourg · On-site
Your role & work environment As a Non-Financial Risk – Business Control Specialist, you play a key role in ensuring that ING Luxembourg conducts its banking activities in full compliance with all applicable legal, regula…
Skills: Risk management, Compliance, Internal audit, Control frameworks, Stakeholder management
Brussels, Brussels-Capital, Belgium · Hybrid
Your new role The Tariffication squad consists of a mix of Customer Journey Experts, Technical Analysts and Developers and a mix of experienced colleagues and professionals. The Tariffication squad is the owner of every …
Skills: Tariffication, Billing, Customer journey management, Stakeholder management, Agile methodology
Brussels, Brussels-Capital, Belgium · Hybrid
Your new role The Tariffication squad consists of a mix of Customer Journey Experts, Technical Analysts and Developers and a mix of experienced colleagues and professionals. The Tariffication squad is the owner of every …
Skills: Tariffication, Billing, Customer journey management, Stakeholder management, Agile methodology
Luxembourg, Luxembourg · On-site
Your role & work environment As a Non-Financial Risk – Business Control Specialist, you play a key role in ensuring that ING Luxembourg conducts its banking activities in full compliance with all applicable legal, regula…
Skills: Risk management, Compliance, Internal audit, Control frameworks, Stakeholder management
Amsterdam, North Holland, Netherlands · Hybrid
The WB CISO Supply Chain Security Expert is a senior Wholesale Banking subject matter expert for supply chain cyber resilience and third-party cyber risk. The role contributes to the WB-wide direction for supplier cyber …
Skills: Cybersecurity, IT risk management, Supply chain security, Third-party risk management, Regulatory compliance
Warszawa, Pomeranian Voivodeship, Poland · Hybrid
O stanowisku Forma zatrudnienia: umowa o pracę Lokalizacja: Warszawa, ul. Puławska 2 (praca hybrydowa: min. 2 dni pracujemy w biurze) O zespole Centrum Finansowania Specjalistycznego odpowiada za realizację transakcji Pr…
Skills: Project Finance, Financial Modeling, Credit Risk Assessment, LMA Documentation, Financial Analysis
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You will design and optimize customer journeys for merchant acquiring products including POS, SoftPOS, and E-commerce solutions. You will act as a bridge between business stakeholders, technology teams, and customers to deliver scalable and compliant payment acceptance experiences.
The role requires a minimum of 5 years of experience in card acquiring and deep expertise in payment ecosystems and transaction flows. Candidates must possess strong analytical skills and the ability to translate business needs into functional requirements for technical teams.
As a Customer Journey Expert – Merchant Acquiring, you will help shape and improve ING’s acquiring products and customer journeys across POS, SoftPOS and E-commerce solutions. You will work closely with Business Banking and Wholesale Banking stakeholders to deliver seamless, customer-centric and scalable payment acceptance experiences for merchants.
You will act as the bridge between customers, business stakeholders and technology teams, ensuring that acquiring solutions deliver value while meeting operational, regulatory and risk requirements.
You will join a collaborative and forward-thinking team focused on building best-in-class payment solutions for merchants. We work closely with colleagues across Business Banking, Wholesale Banking, Tech, Operations, Risk and Compliance to deliver impactful outcomes.
Our team values curiosity, ownership, and continuous improvement. We believe that great customer experiences are built through a shared passion for innovation. Together, we strive to simplify complex processes, embrace new technologies, and support merchants in an evolving payments landscape.
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Click “Apply” on our careers site and submit your application through Workday. We’re excited to meet you!
ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.
To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.
ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 2 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.
Join us!
do your thing
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL
do your thing
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL
