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Super Circle Lead, Transaction Monitoring and Screening
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Full-time
bachelor degree, professional certificate
Posted 39d ago
~40 hrs/week
Responsibilities
Lead the Transaction Monitoring and Screening operations for a specific scope within ING Hubs Philippines, managing 150-300 FTEs. Ensure sustainable SLA/KPI levels and drive strategic transformation initiatives to optimize risk management and operational efficiency.
Requirements
Requires 10+ years of experience in international operational functions and 5+ years of leadership experience managing managers. Candidates must have 5+ years in KYC/Compliance and hold an academic degree along with relevant AML or financial crime certifications.
Full job description
Within the FCFP Delivery and Shared Services, we are organized in different areas: FCFP Delivery Tribe, Transaction Monitoring, Screening, Controls, Remediation and Expertise roles and the supporting functions.
As a Super Circle Lead you will be responsible for a predefined scope (segment, product or customer journey) in ING Hubs Philippines. The primary purpose of the role is to ensure that ING has a state-of-the-art TM and Screening practices in place and is effectively and efficiently managing the risk and operations of said scope
Transaction Monitoring comprises of retail and wholesale banking segments, along with rules based alert handling and network based alert handling. Screening journeys comprises of Name Screening, Adverse Media Screening and Transaction Screening. As Super Circle Lead you will be responsible for one, or a combination of the following:
Accountable & responsible as service provider for service performance for respective scope, which includes timely and qualitative reviews and investigations, ensuring sustainable SLA/KPI/KRI levels
Hierarchical management of ~150 – 300 FTE (depending on complexity and maturity of the process), with Circle Leads as direct reports
Own delivery of key initiatives across the Super Circle, ensuring alignment with enterprise priorities and FCFP strategy
Together with TM and Screening Services lead formulate & implement strategy for talent development, craftmanship & capability build locally, across Super Circles and Hubs where applicable.
Managing of key stakeholders across geographical and organizational boundaries
Contribute to (strategic) change & transformation initiatives in line with global and country roadmaps, both in terms of processes, organization and culture
Accountable for promoting a continuous improvement mindset and idea generation leading to improved processes.
Ensuring compliance with the rules and procedures prescribed by Risk and Compliance (incl. business continuity and NFR), and responsible for support of internal and external audits.
Part of the local FCFP Delivery and Shared Services management team
This role reports to the FCFP Head of Delivery and Shared Services in the Philippines.
How to succeed & who we are looking for.
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
10+ years relevant work experience in running large international operational functions with a strong knowledge of Wholesale and/or Retail Banking products
Leadership experience, preferably as manager of managers: 5 years as a minimum (performance and workload management, staff recruitment, leading team meetings and 1 to-1s, setting KPIs),
Proven leadership competencies and you have demonstrated your self-awareness, global perspective, decision quality and your ability to manage complexity, collaborate, drive engagement, ensure accountability, drive results, build effective teams and instil trust.
You have 5+ years in KYC/Compliance or related functions, with strong preference for TM or Screening operational experience, leading both onshore and offshore teams.
Ability to cooperate with senior stakeholders in countries and global head office
You have a strong experience in a working in a complex global matrix organization, with ability to interact with and drive progress amongst senior stakeholders
Proven profound understanding of data, demonstrated digital and technological savviness, solid affinity with advanced analytics and artificial intelligence and can use that to optimise the services
Proven profound communication, convincing and advisory skills with the ability to work at all levels in the organization
Proven track record in strong controls’ environment and successful experience of interactions with Regulators
Significant experience in running large complex programs and process reengineering
You have an academic degree
You have an accreditation or certification in FEC, FATCA, CRS, ESR or AML expertise areas.
You have excellent interpersonal and organizational skills
Fluent in English speaking and in writing.
Willing and able to travel as per business need
Related keywords
Transaction MonitoringName ScreeningAdverse Media ScreeningAMLKYCFATCACRSESRFECWholesale BankingRetail BankingSLAKPIKRIMatrix OrganizationFinancial Crime
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL