Bucharest, Romania · On-site
Discover ING Hubs Romania ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000…
Skills: Business Analysis, Customer Journey Mapping, Stakeholder Management, Requirement Analysis, Agile Methodology
Bucharest, Romania · Hybrid
Discover ING Hubs Romania ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000…
Skills: Python, Apache Spark, Sql, Git, Supervised Machine Learning
Singapore, Singapore · On-site
Your Role Your role as Regulatory Reporting Singapore is critical in ensuring the bank operates within the regulatory framework of Singapore, safeguarding the bank’s reputation and avoiding penalties. Incumbent will acti…
Skills: Regulatory Reporting, MAS Reporting, Stakeholder Management, Compliance, Project Management
Luxembourg, Luxembourg · On-site
ING Luxembourg is looking for a Corporate Sector Coverage and Real Estate Intern to strengthen its Wholesale Banking department for a 6-month internship (or longer), starting in November 2026. Please note that only stude…
Skills: Market Analysis, Deal Structuring, KYC, Client Due Diligence, Analytical Skills
Amsterdam, North Holland, Netherlands · On-site
*this role was initially posted on the 17th of July 2026 ING WB Risk Transaction Advice & Control is looking for a Credit Risk Officer. Do you want to work at the heart of Wholesale Banking Risk, where every credit decis…
Skills: Credit Risk Management, Credit Structuring, Portfolio Monitoring, Financial Analysis, Corporate Banking
New York, New York, United States
Technology| Regulatory & Financial Markets | Test Lead - CONTRACTOR| New York About ING: In the Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic an…
Warszawa, Pomeranian Voivodeship, Poland · On-site
$17k–$25k/mo
ING Hubs Poland is hiring! The expected salary for this position: 17 300 - 25 000 PLN At ING, we have bold ambitions to safeguard our customers as they bank in an increasingly digital world. Fraud is evolving rapidly, re…
Skills: Fraud Detection, Data Management, Strategic Leadership, Stakeholder Management, Product Roadmap Definition
Bytom, Silesian Voivodeship, Poland · On-site
Forma zatrudnienia: umowa o pracę na zastępstwo do maja 2028 r. Lokalizacja: Bytom, ul. Wrocławska 32 (pracujemy stacjonarnie) O zespole Sieć Detaliczna ING Banku Śląskiego jest jednym z obszarów działalności banku, któr…
Skills: Customer Service, Sales, Relationship Building, Retail Banking, English Communication
Singapore, Singapore · On-site
Why ING? The world of banking is changing faster than ever. That’s why we at ING are always broadening our horizons. Our people have a forward-thinking mentality, a strong can-do spirit and enjoy working in an agile envi…
Skills: Accounting, Finance, Analytical Thinking, Attention To Detail, Coordination
Frankfurt, Hesse, Germany · Hybrid
Im Run Excellence Home Team gestaltest Du mit uns die Zukunft der Immobilienfinanzierung: schnell, hoch effizient, absoluter Kunden-Fokus – und mit KI. Prozesse? Denkst Du end-to-end. Automatisierung? Treibst Du konseque…
Skills: Process Automation, Artificial Intelligence, Agentic AI, End-to-End Process Analysis, Project Management
Poznań, Lublin Voivodeship, Poland · Hybrid
Forma zatrudnienia: umowa o pracę Lokalizacja: Poznań, ul Krysiewicza 2 (praca hybrydowa - 4 dni pracujemy z biura) O zespole Centrum Bankowości Transakcyjnej wspiera klientów biznesowych oraz doradców bankowych w realiz…
Skills: Trade Finance, Letters of Credit, Bank Guarantees, Documentary Collections, Receivables Purchase
Seoul, South Korea · On-site
JOB DESCRIPTION Business: Finance Position: Accountant Reporting to: CFO Entity: ING Bank N.V., Seoul Branch DUTIES AND RESPONSIBILITIES Overview Finance Accountant (“Accountant”) is responsible for internal reporting su…
Skills: Internal Reporting, Regulatory Reporting, General Accounting, IFRS 9, Financial Instruments
Singapore, Singapore · On-site
Why ING? The world of banking is changing faster than ever. That’s why we at ING are always broadening our horizons. Our people have a forward-thinking mentality, a strong can-do spirit and enjoy working in an agile envi…
Skills: Financial Analysis, Market Research, Peer Group Analysis, Debt Sizing, Microsoft Excel
Luxembourg, Luxembourg · Hybrid
Your role & work environment Within the Human Resources organization, the role of a HR Business Partner (HRBP) is to enable the delivery of our purpose, by partnering with the business through close collaboration and wor…
Skills: Talent Management, Succession Planning, Change Management, Organization Design, Workforce Planning
Luxembourg, Luxembourg · Hybrid
Your role & work environment Within the Human Resources organization, the role of a HR Business Partner (HRBP) is to enable the delivery of our purpose, by partnering with the business through close collaboration and wor…
Skills: Human Resources, Strategic planning, Talent management, Succession planning, Change management
New York, New York, United States · Hybrid
$130k–$175k/yr
Lending | Portfolio Management | Portfolio Manager - Associate | New York About ING: In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and intern…
Skills: Portfolio management, Credit analysis, Financial modelling, Transportation finance, Risk management
Świdnica, Lower Silesian Voivodeship, Poland · On-site
O stanowisku Forma zatrudnienia: umowa zlecenie Lokalizacja: Al. Niepodległości 16-18, Świdnica (praca stacjonarna) O zespole: Sieć Detaliczna ING Banku Śląskiego jest jednym z obszarów działalności banku, który skupia s…
Skills: Customer Service, Relationship Building, Communication Skills, Digitalization Support, Time Management
Bucharest, Romania · On-site
Discover ING Hubs Romania ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000…
Skills: SQL, Data Modeling, Data Integration, Data Governance, Data Quality
Nuremberg, Bavaria, Germany · Hybrid
Test-Management ist eine Deiner leichtesten Übungen? Qualität, Koordination und Stabilität sind Dein Dreisatz zum Erfolg? Und das am liebsten in einem Unternehmen, in dem Eigeninitiative, Weiterbildung und Teamwork großg…
Skills: Test Management, Environment Management, Test Strategy, CI/CD, SQL/PL
Bucharest, Romania · Hybrid
Discover ING Hubs Romania ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000…
Skills: Static Data Management, Financial Markets Products, SQL, Python, Pandas
Bucharest, Romania • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves designing and optimizing digital customer administration journeys for Wholesale Banking clients across multiple squads. You will translate business and technical requirements into effective digital solutions and manage the product backlog at the user story level.
Candidates must have a Bachelor's or Master's degree and over 3 years of experience in a similar role, preferably within the banking industry. Strong analytical skills, stakeholder management, and fluency in English are required.
ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.
We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.
Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.
We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.
For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?
The Mission
You work within the Wholesale Banking Global Tribe Digital Delivery. The purpose of our Tribe: Becoming the best digital Wholesale Bank by delivering an industry leading and consistent digital customer experience across all ING touch points. The Tribe is responsible for the delivery of all digital touch points where Wholesale Banking Clients (the employees of the clients) engage with ING. This includes interactions across different devices, from smartphones to desktops, and various channels including the mobile app, host 2 host channels, internet banking and websites. Our clients are spread across 40 countries and use our channels to find information, buy products and manage their services.
As a Customer Journey Expert (CJE) you will work in the Foundation team within the WB Interactive Channels product area. This area is responsible for the foundation of our digital channels, enabling key journeys such as Power of Attorneys, channel agreements, user verification, self-service capabilities and other essential customer administration services.
In this role, you will act as a cross-squad CJE, supporting, maintaining and continuously improving customer journeys across multiple squads. You will collaborate closely with stakeholders across the product area to ensure a seamless and consistent customer experience.
The Foundation team consists of three closely collaborating squads that jointly deliver and maintain administration journeys across our digital touchpoints. You will work according to the ING Agile way of working for these three squads alongside 3 other CJE’s and 3 PO’s.
The team functions as a DEVOPS squad, meaning you are responsible for new changes and also the maintenance of everything you and your teams deliver.
Your day to day
You represent the voice of the customer and have a strong vision on how to continuously improve the customer administration journeys we offer.
You are responsible for designing, validating, maintaining and optimizing journeys across our complex channel administration landscape.
You analyze customer, business, legal and technical requirements and translate them into effective digital journeys and solutions.
You define and refine business requirements for products and services within the Digital Channels scope, ensuring business needs are translated into clear requirements and desired outcomes.
You support the development, implementation and communication of the product roadmap and contribute to the successful execution of quarterly priorities.
Together with Product Owners and other Customer Journey Experts, you co-manage and prioritize the backlog at user story level, ensuring focus on the highest-value initiatives.
You play an active role in design sprints and scrum ceremonies and collaborate closely with developers, UX designers and stakeholders throughout the delivery lifecycle.
You create and improve customer journeys and personas, and work together with UX colleagues to design user-friendly and intuitive screens and experiences.
You are capable of understanding complex data structures and data models and can assess the impact of functional requirements, incidents and proposed changes.
In case of issues, you help identify, investigate and resolve incidents by analyzing customer journeys and performing data queries in our databases and OnePAM data.
You align effectively across multiple squads and stakeholders to achieve common goals.
You validate solutions through functional testing, verify changes made to journeys and screens, coordinate user acceptance testing and ensure deliverables are ready before production deployment.
What you’ll bring to the team
A Master or Bachelor degree
3+ years of relevant experience in similar positions
Experience within the banking industry, combined with a solid understanding of IT solutions
Ability to understand complex customer and employee journeys
Strong stakeholder management and communication skills, especially with demanding or high‑impact stakeholders
Strong analytical and problem solving skills with ability to create relevant insights and make decisions based on data and facts
Fluent in English (written and verbally)
Willingness to travel occasionally (twice a year) to Amsterdam
If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).
do your thing
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL
do your thing
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL
