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Full-time
postgraduate degree
Posted 16d ago
~40 hrs/week
Responsibilities
The role involves end-to-end ownership of the Soft Services vendor relationship, covering cleaning, gardening, waste management, and logistics. Key duties include tracking SLAs, managing risk targets, and improving customer satisfaction scores.
Requirements
Candidates must possess a master's degree or equivalent experience and at least 5 years of experience in supplier or facility management. Proficiency in Dutch, French, and English is required.
Full job description
Supplier Leader Soft services – Building Experience & Excellence (BEE)
Permanent contract, fulltime, Brussels
GJA: Facility Service Expert IV (18)
Your role & work environment
You will join BEE (Building Experience & Excellence) at ING Belgium — the department responsible for all real estate and facility services.
Within the Service Excellence team, as Supplier leader Soft services you own the Service line ‘Soft services’ covering:
cleaning and gardening
waste mgt
moves
Logistics (archives, mail & print services, postal charges).
Subscriptions
Support for Travel
Your key responsibilities
Owns vendor relationship end-to-end for the Service Line
Sets and tracks SLA, savings and risk targets
Approves operational decisions inside the Service Line
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL