At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
Skills: DNS, DHCP, IP address management, SNMP, Network monitoring tools
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
Skills: DNS, DHCP, IP address management, SNMP, Network monitoring
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
Skills: German Fluency, English Fluency, Technical Presentations, Proof-of-Concept Development, AI Fluency
White Lake Charter Township, Michigan, United States · Remote OK
$99k–$159k/yr
Mid level$53M raised
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
*Full-time In Office Required* At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into…
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
Skills: Sales training, BDR enablement, Program management, Onboarding, Salesforce
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
Raleigh, North Carolina, United States · Remote OK
$118k–$165k/yr
Mid level$53M raised
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
White Lake Charter Township, Michigan, United States · Remote OK
$140k–$150k/yr
Mid level$53M raised
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of y…
*Full-time In Office Required* At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into…
Skills: Outbound Prospecting, Inbound Lead Generation, BANT Criteria, Salesforce, Outreach
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Full-time
bachelor degree
Comprehensive health coverage, Generous PTO, Flexible work options, Learning opportunities, Career-mobility programs, Leadership workshops
Posted 9d ago
~40 hrs/week
Responsibilities
The Technical Success Manager acts as the primary technical advisor for assigned accounts, ensuring customers realize maximum value from their Infoblox investment. They are responsible for managing customer issues, driving resolutions, and identifying opportunities for expansion while maintaining healthy deployments.
Requirements
Candidates must have at least 5 years of experience in network infrastructure or technical support, along with a bachelor's degree in computer science or engineering. Proficiency in networking protocols, DNS, DHCP, and IP address management is required, as well as strong communication skills in English.
Full job description
At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future?
We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.
How we empower our people is extraordinary: we’re recognized as a Glassdoor Best Place to Work 2025, Great Place to Work-Certified in five countries, and honored by Cigna as a Healthy Workforce honors for three consecutive years; and what we build is world class: named CybersecAsia’s Best in Critical Infrastructure 2024 — clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next.”
In a world where you can be anything, Be Infoblox.
Technical Success Manager (TSM)
We have an opportunity for a Technical Success Manager (TSM) to join our AMS Technical Success team in Mexico City, Mexico, reporting to the Manager, TSM Accounts, AMS. In this pivotal role, you will own the technical relationship for a portfolio of assigned accounts, act as the designated Infoblox expert for each customer, and help customers realize maximum value from their Infoblox investment. Collaborating closely with Sales, Systems Engineering, Engineering, Product Management, and third-party services teams, you will proactively prevent issues, drive resolutions, support customer success, and identify opportunities to expand customer value in a highly collaborative environment.
Be a Contributor — What You’ll Do
Act as the primary technical contact and trusted advisor for a portfolio of assigned AMS accounts
Build deep familiarity with each customer’s environment, architecture, business goals, and Infoblox deployment
Onboard new customers to the service and establish cadence, expectations, and success criteria early
Run regular customer reviews and communications to maintain alignment and prevent surprises
Take ownership of customer issues and drive prompt, accurate resolution updates
Manage incidents and escalations through research, diagnostics, troubleshooting, and effective resolution
Use approved AI tools to accelerate case work, research accounts, and prepare for customer reviews
Write clear root cause analyses for outages and critical incidents to prevent repeat issues
Recommend new and existing solutions to improve functionality, add capability, and address defects
Identify expansion and upsell opportunities and partner with the account team as customer needs grow
Help customers adopt and realize value from AI-driven capabilities for faster troubleshooting and proactive issue prevention
Deliver technical reviews, best practices, and knowledge transfer to keep deployments healthy
Plan and support upgrades and migrations with minimal customer disruption
Represent customer feature requests and bugs to Engineering and Product Management and follow them through resolution
Install and configure Infoblox products and third-party software in the support lab for testing and validation
Run periodic business reviews with analytics, insights, and recommendations that demonstrate customer value
Be Prepared — What You Bring
5+ years of experience in a network infrastructure or network appliance technical support role
Expertise in DNS, DHCP, IP address management, SNMP, network monitoring tools, and virtual machines
Proven ability to deliver strong customer service, communicate clearly in written and verbal English, and manage competing priorities
Bachelor’s degree in computer science, engineering, or equivalent
Solid knowledge of TCP/IP and networking protocols
Working knowledge of firewalls, switches, and routers
Ability to read detailed network topology maps and log-level data, including sniffer traces, SNMP traps, crash files, and system logs
Comfort using AI tools day to day and curiosity to keep pace as they evolve; familiarity with agentic AI concepts is a plus
Willingness to join an on-call rotation if needed and work maintenance windows with customers outside business hours
Genuine interest in driving continual service improvement
Be Successful — Your Path
First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals. Six Months: Work Level-1 and Level-2 cases to resolution independently, reach the highest Level-3 troubleshooting competency through our NIOS INE certification, and know the internal processes and tools the role depends on. One Year: Work critical Severity-1 calls to resolution independently and engage Infoblox Engineering directly when an account needs it.
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.
Comprehensive health coverage, generous PTO, and flexible work options
Learning opportunities, career-mobility programs, and leadership workshops
Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
Charitable Giving Program supported by Company Match
We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications.
Ready to Be the Difference?
Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
Infoblox unites networking and security to deliver unmatched performance and protection. Trusted by Fortune 100 companies and emerging innovators, we provide real-time visibility and control over who and what connects to your network, so your organization runs faster and stops threats earlier.
Offices: 2390 Mission College Blvd, Santa Clara, California 95054, US · 2106 Pacific Avenue, Suite 600, Tacoma, WA 98402, US
Infoblox unites networking and security to deliver unmatched performance and protection. Trusted by Fortune 100 companies and emerging innovators, we provide real-time visibility and control over who and what connects to your network, so your organization runs faster and stops threats earlier.
Offices: 2390 Mission College Blvd, Santa Clara, California 95054, US · 2106 Pacific Avenue, Suite 600, Tacoma, WA 98402, US