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Full-time
bachelor degree, postgraduate degree
Posted 12d ago
~40 hrs/week
Responsibilities
The Branch Manager is responsible for overseeing daily operations, driving business growth, and ensuring regulatory compliance within the retail banking division. The role involves leading a team of professionals to achieve product targets and delivering an exceptional customer experience.
Requirements
Candidates must have a bachelor's degree in business or finance, with a postgraduate degree preferred. A minimum of 10 years of experience in retail banking is required, including at least 2 years in a managerial role.
Full job description
Job Requirements
About the Role
The Branch Manager at IDFC FIRST Bank is a leadership role within the Retail Banking division, responsible for managing the overall operations, performance, and customer experience of the branch. The role focuses on driving business growth, ensuring regulatory compliance, and delivering exceptional service. The Branch Manager will lead a team of banking professionals, foster a high-performance culture, and collaborate across departments to achieve strategic objectives.
Key Responsibilities
Primary Responsibilities
Oversee daily branch operations including customer service, sales, and staff management.
Develop and implement strategies to achieve branch targets and business goals.
Monitor branch performance metrics and take corrective actions where necessary.
Achieve overall product targets for the branch including CASA, Term Deposits, Investments, Insurance, Trade Services, Retail Assets & Business Banking products
Ensure compliance with banking regulations and internal policies.
Build and maintain strong customer relationships while promoting bank products and services.
Lead, coach, and motivate branch staff to meet individual and team performance goals.
Conduct regular performance evaluations and provide constructive feedback.
Maintain a low attrition rate within the branch
Ensure hiring is aligned as per the manpower budgets
Collaborate with cross-functional teams to enhance customer experience and drive growth.
Address customer complaints and resolve issues promptly and professionally.
Prepare and submit periodic reports on branch activities and performance to senior management.
Secondary Responsibilities
Support initiatives to improve operational efficiency and service quality.
Contribute to local marketing and outreach efforts to increase brand visibility and customer acquisition.
What We Are Looking For
Education
Bachelor’s degree in business administration, Finance, or a related field.
Postgraduate qualifications (e.g., MBA) are preferred.
Experience
Minimum of 10 years of experience in retail banking.
At least 2 years in a managerial or leadership role within a banking environment.
Skills and Attributes
Strong knowledge of banking products, services, and operations.
Proven leadership and team management capabilities.
Orientation and ability to meet and exceed sales targets.
Analytical mindset with the ability to make data-driven decisions.
Thorough understanding of banking regulations and compliance standards.
Proficiency in Microsoft Office and banking software.
Flexibility to work extended hours and travel as required.
Fluent in English with strong business communication skills
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
Industry
Banking
Company size
10,001+ employees
Founded
2015
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,801,893
Total funding
$1.8B
**Never share your password, OTP, UPI Pin, CVV etc with anyone.**
Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
Industry
Banking
Company size
10,001+ employees
Founded
2015
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,801,893
Total funding
$1.8B
**Never share your password, OTP, UPI Pin, CVV etc with anyone.**
Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN