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Hyderabad, Telangana, India · On-site
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Norangpur, Chhattisgarh, India · On-site
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Rajkot, Gujarat, India · On-site
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Thane, Maharashtra, India · On-site
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Delhi, Ontario, Canada · On-site
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Halol, Gujarat, India · On-site
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Rajkot, Gujarat, India · On-site
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Dehradun, Uttarakhand, India · On-site
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Visakhapatnam, Andhra Pradesh, India · On-site
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Mumbai, Maharashtra, India · On-site
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Jaipur, Rajasthan, India · On-site
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Meerut, Uttar Pradesh, India · On-site
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Bengaluru, Karnataka, India · On-site
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Mumbai, Maharashtra, India · On-site
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Chennai, Tamil Nadu, India · On-site
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Seoni, Madhya Pradesh, India · On-site
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Mumbai, Maharashtra, India · On-site
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Surat, Gujarat, India · On-site
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Navi Mumbai, Maharashtra, India • On-site
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Handle inbound customer calls regarding retail liabilities products like CASA and Fixed Deposits to resolve queries and complaints. Ensure high service quality and regulatory compliance while identifying cross-selling opportunities to enhance customer experience.
Requires a bachelor's degree in commerce, science, arts, or management, with a postgraduate degree being an option. Candidates should have 0 to 2 years of relevant experience in customer service or banking.
Job Title: Senior Customer Service Executive-Retail Liabilities Inbound
Department/Function: Service
Job Purpose: To deliver high-quality inbound customer service for Retail Liabilities products by handling customer queries, requests, and complaints efficiently, ensuring timely resolution, regulatory compliance, and a superior customer experience while supporting customer retention and service excellence standards of the bank.
Roles & Responsibilities:
Handle inbound customer calls related to Retail Liabilities products such as CASA (Current & Savings Accounts), Fixed Deposits, and related services
Resolve customer queries, complaints, and service requests in a timely and professional manner
Provide accurate product information and guide customers on banking processes, policies, and digital channels
Ensure first-call resolution wherever possible to enhance customer experience
Adhere to defined service quality standards, TATs, and call handling metrics
Escalate complex or unresolved issues to relevant teams in line with escalation protocols
Identify opportunities for cross-selling or value-added services while ensuring customer relevance
Maintain detailed records of customer interactions in CRM systems
Ensure compliance with regulatory requirements, internal policies, and audit guidelines
Contribute to continuous process improvement initiatives and customer experience enhancement
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 0 – 2 years of relevant experience
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
**Never share your password, OTP, UPI Pin, CVV etc with anyone.** Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles: Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles. Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so. Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees. Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years. Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans. ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
**Never share your password, OTP, UPI Pin, CVV etc with anyone.** Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles: Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles. Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so. Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees. Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years. Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans. ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN
