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Sydney, New South Wales, Australia · Hybrid
At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies a…
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Auckland, Auckland, New Zealand · Hybrid
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Auckland, Auckland, New Zealand · Hybrid
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Sydney, New South Wales, Australia · Hybrid
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Auckland, Auckland, New Zealand · On-site
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Sydney, New South Wales, Australia · Hybrid
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Brisbane, Queensland, Australia · Hybrid
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Auckland, Auckland, New Zealand · On-site
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Skills: Environment Strategy, Governance, DevOps, SRE, Cloud SaaS
Sydney, New South Wales, Australia · Hybrid
At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies a…
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Brisbane, Queensland, Australia · Hybrid
Motor Assessor (RACQ Insurance) From September 2025, RACQ’s insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re …
Skills: Motor Assessing, Vehicle Damage Assessment, Repair Method Determination, Cost Estimation, Customer Experience
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Partner with Retail Insurance teams to embed operational risk frameworks and ensure consistent risk practices across functions. Conduct control testing, investigate risk events, and maintain risk data in systems like ServiceNow to improve risk maturity.
Requires experience in risk, compliance, or assurance within financial services or similar environments. Candidates must possess strong stakeholder engagement skills and the ability to perform analytical root cause analysis.
NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.
Step into a role where your thinking shapes how risk is understood and managed across the business. As an Operational Risk Consultant, you’ll partner closely with our Retail Insurance Teams across Customer Experience, Marketing and Strategic Enablement to bring risk frameworks to life. You’ll help connect the dots across complex areas, guiding better decisions and building confidence in how we manage risk day to day. This is a great opportunity to grow your influence, work with diverse stakeholders, and help strengthen a culture where managing risk is part of how we succeed together.
This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).
What You'll Do
• Partner with our Retail Insurance Teams to embed operational risk frameworks and support strong, consistent risk practices across interconnected functions
• Prepare clear, insightful reporting and contribute to risk forums, helping stakeholders understand key themes and make informed decisions
• Conduct control testing, assurance activities and process reviews to identify gaps and improve how risks are managed
• Work with stakeholders to investigate risk events, identify root causes and support practical, sustainable remediation actions
• Manage and maintain risk data in systems such as ServiceNow, ensuring accuracy and supporting better visibility of risk positions
• Use dashboards and data insights to guide conversations, highlight trends and support continuous improvement in risk maturity
What You'll Bring
• Experience or exposure to risk, compliance or assurance in financial services or similar environments.
• Strong stakeholder engagement skills, with confidence to have clear and constructive conversations`
• Ability to think across the enterprise and understand how different teams and activities connect
• Curiosity and analytical thinking to identify issues, explore root causes and suggest practical solutions
• Confidence working with systems and tools, and a willingness to learn new platforms quickly
• A collaborative mindset, with a focus on building capability and lifting risk maturity across teams
What We Offer
• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Applications close: Sunday 5 July 2026 11:59PM AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We make your world a safer place
IAG is Australia and New Zealand's largest general insurance company with a purpose to make your world a safer place, whether you are a customer, partner, employee, shareholder or part of the communities IAG serves across Australia and New Zealand. Our businesses have helped people recover from natural disasters, accidents and loss since 1851. In Australia and New Zealand we provide insurance under many leading brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI; and NZI, State, AMI and Lumley Insurance (New Zealand). We also have interests in general insurance joint ventures in Malaysia and India. Increasingly, we see our role extending beyond paying claims to increasing awareness of risk, and helping communities reduce and prevent risk. We believe it is our responsibility as an industry leader to use our influence and role as a major investor, purchaser and employer for the good of everyone. For further information please visit www.iag.com.au.
Offices: 201 Sussex St, Level 13, Tower Two, Darling Park, Sydney, New South Wales 2000, AU
We make your world a safer place
IAG is Australia and New Zealand's largest general insurance company with a purpose to make your world a safer place, whether you are a customer, partner, employee, shareholder or part of the communities IAG serves across Australia and New Zealand. Our businesses have helped people recover from natural disasters, accidents and loss since 1851. In Australia and New Zealand we provide insurance under many leading brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI; and NZI, State, AMI and Lumley Insurance (New Zealand). We also have interests in general insurance joint ventures in Malaysia and India. Increasingly, we see our role extending beyond paying claims to increasing awareness of risk, and helping communities reduce and prevent risk. We believe it is our responsibility as an industry leader to use our influence and role as a major investor, purchaser and employer for the good of everyone. For further information please visit www.iag.com.au.
Offices: 201 Sussex St, Level 13, Tower Two, Darling Park, Sydney, New South Wales 2000, AU
