Penrith, England, United Kingdom · On-site
$25k–$32k/yr
Housing Officer Location: Cumbria with regional travel when required Working Hours: 25 hours per week Contract type: Permanent Salary: £25,110 - £32,090 FTE (£16,966.22 - £21,682.43 pro rata) Please note: The salary list…
Skills: Housing Management, Tenancy Sustainment, Resident Sign-ups, Housing Benefit Administration, Universal Credit Claims
Newington, England, United Kingdom · On-site
$26k–$26k/yr
Data Training & Support Officer Salary: £25,867 - £28,453.69 FTE Location: Solihull Hours: 22.5 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and…
Skills: Data Systems, Staff Training, Data Entry, Record Keeping, Data Cleansing
Seven Sisters, Wales, United Kingdom · On-site
Volunteer Administrator Location: HAGA 590 Seven Sisters Road, London, N15 6HR Timing: Maximum of up to 15 hours per week About Waythrough Waythrough provides specialist support across mental health, alcohol, drugs and r…
Skills: Administration, Communication, Client Contact, Appointment Scheduling, Clinic Bookings
North Warwickshire, England, United Kingdom · Hybrid
Marketing Volunteer Location: Hybrid at our Yew Tree House, 10 Church Street St Neots, Cambridgeshire PE19 2BU Office (1-2 occasions per month) Timing: Fully flexible on time per week About Waythrough Waythrough provides…
Skills: Canva, Content Creation, Written Communication, Social Media Management, Marketing Materials Design
Darlington, England, United Kingdom · On-site
Allotment Volunteer Location: Belburn Allotments Darlington Timing: 3 hours per week, every Thursdays Training: Volunteers have access to Waythrough’s training platform, LearningKind, and will be asked to complete 1 day …
Skills: Gardening, Planting, Seasonal Produce Knowledge, Cooking Recipes, Basic IT Skills
Lewisham, England, United Kingdom · On-site
$29k–$35k/yr
Recovery Coordinator Location: GP Surgeries across Lewisham & Main Office (Forest Hill) Working Hours: 37 hours Contract Type: Permanent Salary: £28,690 - £34,730 Make a real difference in your community Are you passiona…
Skills: Caseload Management, Person-centred Interventions, Harm Minimisation, Recovery Planning, Motivational Support
Weymouth, England, United Kingdom · On-site
Recovery Support Volunteer - With Duty Support Location: The role will be based in Weymouth Timing: We are looking for someone who can offer around 8 hours per week. Exact hours can be flexible and discussed at interview…
Skills: IT Skills, Written Communication, Interpersonal Skills, Case Management, Harm Reduction
South Tyneside, England, United Kingdom · On-site
About South Tyneside Adult Recovery Services (STARS) South Tyneside Adult Recovery Service is the alcohol and drug service in South Tyneside for adults. South Tyneside Adult Recovery Service is open Monday to Friday 9.00…
Skills: Reception, Customer Service, Administrative Support, IT Skills, Verbal Communication
North Warwickshire, England, United Kingdom · Hybrid
Social Media Volunteer Location: Hybrid at our Yew Tree House, 10 Church Street St Neots, Cambridgeshire PE19 2BU Office (1-2 occasions per month) Timing: Fully flexible on time per week About Waythrough Waythrough provi…
Skills: Canva, Social Media Management, Written Communication, Creativity, Instagram
Durham, England, United Kingdom · On-site
We value our volunteers and seek to ensure their diverse roles are rewarding and beneficial to all. The role: · To help recruit people into the session and promote an overview of the group · Attend the group and support …
Skills: Boundary Management, Group Facilitation, Conflict Resolution, IT Skills, Teamwork
Berwick-upon-Tweed, England, United Kingdom · On-site
Lived Experience Recovery Volunteer About Waythrough Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the re…
Skills: Lived Experience, Empathy, Active Listening, Boundary Setting, Confidentiality
York, England, United Kingdom · Hybrid
Work and Skills Floating Support Volunteer North Yorkshire Horizons About Waythrough Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based…
Skills: Employability Support, Wellbeing Support, Workshop Facilitation, Community Engagement, Employer Relationship Management
North Yorkshire, England, United Kingdom · On-site
$26k–$28k/yr
Administrator/Receptionist - North Yorkshire Horizons Location: 4 Park Street, Selby, YO8 4PW Working Hours: Part-time, working 9am-5pm over three days per week (Wednesday, Thursday and Friday) Contract Type: Permanent S…
Skills: Business Administration, Microsoft Office, Data Entry, Reception Management, Minute Taking
Street, England, United Kingdom · On-site
$26k–$29k/yr
£25,877.80 - £28,930 Permanent, 37 hours per week Buckinghamshire Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. …
Skills: Case Management, Assessment, Advocacy, Recovery Planning, Crisis Intervention
Haringey, England, United Kingdom · On-site
$29k–$37k/yr
Recovery Coordinator Location: The Grove Haringey Working Hours: 37 hours Contract Type: Permanent, Full-time Salary: £28,690 - £37,126 per annum Please note: Weekends and Evenings may be necessary. Are you someone who l…
Skills: Substance Misuse Support, Recovery Planning, Harm Reduction, Group Facilitation, Safeguarding
Darlington, England, United Kingdom · On-site
$26k–$34k/yr
Positive Support Pathway - Young Person Housing Coordinator (18–25) Location: Darlington Salary: £25,877.80 - £34,240.03 Hours: Full Time (37 hours per week) Contract Type: Permanent Starting at £26,850 Please note: The …
Skills: Caseload Management, Tenancy Sustainment, Homelessness Prevention, Risk Assessment, Safeguarding
Blackpool, England, United Kingdom · On-site
$26k–$31k/yr
Recovery Worker – East Cheshire North Supported Housing Location: Princess Court, Princess Crescent, Middlewich, Cheshire, CW10 0QL Working Hours: Full-time 37 hours per week Contract Type: Permanent Salary: £25,877.80 -…
Skills: Mental Health Support, Crisis Intervention, Housing Management, Case Management, Person-Centered Planning
United Kingdom · Hybrid
$36k–$51k/yr
National Lead for Service Development Location: Home Based with frequent national travel to our service sites Contract type: Permanent Hours: 37 Hours Salary: £35,520 - £51,060 Please note: The salary listed reflects the…
Skills: Service Development, Project Management, Stakeholder Engagement, Change Management, Data Analysis
Blaby, England, United Kingdom · On-site
$32k–$44k/yr
Team Manager – Liaison & Diversion Team Location: North and Central London Working Hours: 37 (full-time) Contract Type: Permanent Salary: £32,220 - £43,590 Make a real difference in your community Are you passionate abou…
Skills: Team Leadership, Case Management, Safeguarding, Risk Management, Partnership Working
Newcastle, Northern Ireland, United Kingdom · On-site
We value our volunteers and seek to ensure their diverse roles are rewarding and beneficial to all. Waythrough holds the Investors in Volunteers accreditation. Tasks may include: · Working with the team to deliver struct…
Skills: IT Skills, Written Communication, Attention To Detail, Task Management, Non-judgmental Approach
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The Housing Officer manages intensive housing services, focusing on resident move-ins, tenancy start-ups, sustainment, and resettlement. They are responsible for ensuring residents understand occupancy terms and achieving key performance indicators related to tenant satisfaction.
A valid driving license and access to a vehicle are essential for this role. Candidates should be capable of supporting residents with benefit claims and managing the administrative aspects of tenancy agreements.
Location: Cumbria with regional travel when required
Working Hours: 25 hours per week
Contract type: Permanent
Salary: £25,110 - £32,090 FTE (£16,966.22 - £21,682.43 pro rata)
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
The Housing Officer will be responsible for delivering a broad range of intensive housing management services, with a focus on resident move-ins and tenancy start-up, tenancy sustainment, and move-on, closure, and resettlement processes.
You will work collaboratively with colleagues across Waythrough and partner services to ensure residents receive the support they need. The role also contributes to achieving key performance indicators (KPIs), including Tenant Satisfaction Measures, and securing positive outcomes in Tenant Perception Surveys.
Conduct resident sign-ups, ensuring occupancy agreements, keys, and Resident Handbooks are issued and explained clearly.
Ensure residents understand their occupancy terms and security of tenure based on their agreement type.
Use current toolkits, processes, and documentation; ensure outdated materials are discarded. • Support residents with Housing Benefit and/or Universal Credit claims at sign-up and throughout their tenancy.
Advise on and assist with property adaptations where applicable.
For Full Job Description Please Click Here
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: [email protected]
Closing Date:
2026-07-19For Fair Chances
In October 2024, Humankind and Richmond Fellowship merged to form Waythrough. We’re specialists in mental health, alcohol, drugs and related areas. Our high quality, evidence-based services are designed around the needs of the people we serve. We know that people and their problems don’t fit into neatly labelled boxes. And that finding help can be hard when life gets messy. Too many people hit dead ends when they need open doors and answers. That’s where Waythrough comes in. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. It’s a big ask, but one we aren’t shy of. To everyone that comes through our doors, we promise: Wherever you are now, we won’t judge or write you off. We’ll help you work out who you want to be and where you want to go. We’ll stick with you until you’re ready to move on. This page is now inactive, but if you require more information or support, you can find us here. ⬇️ https://www.linkedin.com/company/waythrough/
Offices: Bowburn North Industrial Estate, Inspiration House, Bowburn, England DH6 5, GB · Mill 2, First Floor South Mabgate Mills, Leeds, Leeds LS9 7DZ, GB
For Fair Chances
In October 2024, Humankind and Richmond Fellowship merged to form Waythrough. We’re specialists in mental health, alcohol, drugs and related areas. Our high quality, evidence-based services are designed around the needs of the people we serve. We know that people and their problems don’t fit into neatly labelled boxes. And that finding help can be hard when life gets messy. Too many people hit dead ends when they need open doors and answers. That’s where Waythrough comes in. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. It’s a big ask, but one we aren’t shy of. To everyone that comes through our doors, we promise: Wherever you are now, we won’t judge or write you off. We’ll help you work out who you want to be and where you want to go. We’ll stick with you until you’re ready to move on. This page is now inactive, but if you require more information or support, you can find us here. ⬇️ https://www.linkedin.com/company/waythrough/
Offices: Bowburn North Industrial Estate, Inspiration House, Bowburn, England DH6 5, GB · Mill 2, First Floor South Mabgate Mills, Leeds, Leeds LS9 7DZ, GB
