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Please note this job advertisement is only available in Chinese 在这一职位上,您将: 通过电话,电邮以及实时通讯等工具解答客户关于信用卡,一般银行服务,个人网上理财,付款等相关业务的咨询和处理; 发掘客人需求,将合适客户的产品及服务推荐给客人,能够达到预期效果; 根据情况提出合理方案,务求为客户解决疑难,令客户满意,提供高质量服务。 任职要求: 良好的客户服务意识并愿意从事…
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Full-time
Professional Development, Flexible Working, Inclusive And Diverse Environment
Posted 61d ago
Apply by Jun 25
~40 hrs/week
Responsibilities
The role involves solving business problems using quantitative solutions, predictive algorithms, and anomaly detection models specifically for Money Mule risk typologies. The manager will collaborate with IT and stakeholders to implement these solutions and interpret outcomes in business language.
Requirements
Requires 3+ years of hands-on analytics experience with proficiency in SQL, Python, and BI tools like Looker. Experience in the banking domain, fraud analytics, and cloud platforms such as GCP is highly preferred.
Full job description
Some careers shine brighter than others.
Address business problems with quantitative solutions like building of predictive algorithms / forecasting / scenario simulations etc.. Converting a business problem into a quantitative construct, solve it with available statistical / mathematical methods (following the right rigour), engage with IT to implement and finally interpret the outcomes in business language. The range of business problems may cover areas of business growth, improving customer experience, limiting risk exposure, capital quantification, enhancing internal business processes etc. They are required to, as necessary, embed agile & exploratory practices into their approach, justify the choice of appropriate methods to various internal and external reviewers.
In this role, you will:
Provide support for analytical/strategy projects. Complete analysis as required and document results and present findings to stakeholders
Execute moderate to complex analysis and strategy with proper instructions. Write efficient codes to process data for the required business problems
Identify business problems/new opportunities to drive higher business value. Diagnose and resolve moderate to complex analytical problems
Being part of the IWPB Fraud & Mule analytics team the candidate needs to deliver and deploy suit of capabilities in Money Mule space across markets by designing Money Mule risk typologies across Customer life-cycle stages(Onboarding,Early Stage,Portfolio) by building Anomaly detection models ,rules and graph network solutions .The candidate needs to work closely with multiple stakeholders and teams to drive the solutions to implementation. The candidate should exhibit:
Proven expertise in using statistical / ML algorithms for solving diverse business challenges and creating significant business value
Knowledge and exposure to cloud analytics platforms such as GCP, AWS Redshift , Azure etc. will be preferred
Prior hands-on experience in Banking domain and Fraud/Financial Crime tools and platforms will be preferred.
To be successful you will:
3+ years of hands-on analytics experience solving complex data and business intelligence problems.
Strong analytical skills with business analysis experience or equivalent. In-depth knowledge and understanding of data modelling and BI visualization.
BI & visualization tools experience on LookML scripting/Looker Dashboard development, Scripting knowledge in SQL/Big Query or Python, Strong visualization, Dashboarding and storytelling, Advance knowledge of excel.
Contact Centre industry/WFM knowledge, Basic understanding of GCP, Good to have ETL/python scripting knowledge, Knowledge on JIRA and Confluence, Banking Products knowledge, VBA, Knowledge of Google Cloud Platform for managing large dataset and designing relational and dimensional data models for BI
process and aptitude for creative problem solving.
Agile methodologies
You’ll achieve more at HSBC
Hsbc.Com/Careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking