Jobs at HSBC (Now Hiring) — 5,310 open — Page 248

Business: GPS Technology

Open positions: 1

Recruiter Name: Tiffany W C LIU

The Opportunity:

The Head of Digital Solutions Group (DSG) Technology is a Director-level (GCB 3) leadership role accountable for the technology strategy, engineering delivery, and operational integrity of HSBC's Digital Solutions Group — the primary technology organisation enabling AI Markets and the Evolve platform across CIB.

This is a significant leadership position created as part of an organisation-wide restructuring focused on simplicity and agility. The role consolidates accountability for five distinct sub-departments — Client Distribution, Product Enablement, Sales Digital, Control, and Platform — under a single, high-calibre engineering leader. Interim arrangements are in place; this appointment is a permanent, strategic hire.

The role holder will set the technical direction for a portfolio that spans client-facing distribution channels, quantitative and AI-native product capabilities, sales and CRM tooling, platform infrastructure, and governance and control frameworks. They will operate as the primary technology leadership counterpart to the Head of Digital Solutions Group on the business side, and will be expected to hold that relationship with authority, depth, and commercial awareness.

Engineering credibility is non-negotiable. The role holder must be capable of holding senior engineering teams to account through direct technical knowledge, setting quality and architectural standards, and making sound trade-off decisions across a complex, multi-pillar portfolio.

What you’ll do:

1.  Technology Strategy and Architecture

• Own and articulate a coherent technology strategy across all five DSG sub-departments, aligned to the AI Markets and Evolve platform vision
• Set architectural standards, engineering principles, and quality expectations across the full portfolio — and hold teams accountable to them
• Make high-consequence technology trade-off decisions, balancing pace of delivery against long-term platform health, resilience, and scalability
• Ensure the technology direction of DSG is coherent with the broader CIB Technology strategy and roadmap
• Actively engage with Group Technology strategy — not merely as a consumer of direction, but as a collaborative contributor; bring the DSG perspective into Group-level thinking, champion shared standards, and drive Group initiatives forward within the DSG organisation
• Act as the senior engineering voice into CIB leadership on all matters of technology investment, risk, and direction within DSG

2.  Client Distribution

• Provide technology leadership for the client-facing distribution estate, spanning Evolve (FX, PTP, MM, Autohedge, Margin), AI Markets Connect, and multi-channel delivery across web, mobile, chat, API, and FIX/REST
• Ensure that the technology underpinning client distribution channels is robust, scalable, and competitive — capable of supporting both institutional and corporate client segments
• Maintain strong partnership with the Client Distribution business team, translating commercial requirements into engineering priorities with appropriate rigour and speed
• Drive continuous improvement in the reliability, performance, and user experience of client-facing products across all distribution channels

3.  Product Enablement

• Oversee the technology backbone of AI Markets across asset classes — equities, macro, GCF, MI, and wealth products — ensuring a coherent, reusable, and well-controlled foundation
• Champion API-first data connectivity and AI-enabled functionality as core engineering principles across the product estate
• Work in close partnership with asset class and value stream leads to drive revenue growth and efficiency through technology
• Ensure that product enablement solutions are scalable, reusable, and built for growth — not one-off builds — across FX, Rates, Credit, Equities, SSV, and Research

4.  Sales Digital

• Lead the technology delivery behind CPMI architecture simplification, CRM enhancement (Evolve CRM), and Sales Analytics capability — creating a unified intelligence spine for the business
• Drive engineering investment that increases sales productivity and data quality, providing the sales organisation with genuine, actionable intelligence
• Own the technology relationship with Sales Digital business leadership, translating their agenda into a clear, prioritised engineering programme
• Ensure CPMI and CRM systems are accurate, efficient, and progressively automated, reducing manual overhead across the sales function

5.  Control

• Maintain ultimate accountability for the Control sub-department, which encompasses sales regulatory applications, client and sales enablement tooling, NFR frameworks, client margins and so on.
• Ensure the department operates a mature, proactive risk and control environment — with clear ownership, consistent standards, and full alignment to Group policies and regulatory obligations
• Hold technology accountability for operational resilience, governance workflows, and pre-trade control frameworks across the DSG estate
• Oversee the Control function through a direct report responsible for day-to-day management, while retaining senior accountability for standards, escalations, and regulatory engagement

6.  Platform

• Retain ownership and accountability for the AI Markets platform estate, comprising AI Markets, Symphony and Evolve.
• Ensure the platform layer is engineered for resilience, scale, and developer productivity — serving as a reliable foundation for all DSG products and channels
• Oversee the Platform function through a dedicated direct report for day-to-day delivery and operational oversight, whilst holding strategic and architectural accountability at this level
• Drive platform consolidation, standardisation, and cost efficiency as ongoing engineering imperatives

7.  Quant and AI (QuantX)

• Provide executive sponsorship and technology leadership for the QuantX programme
• Lead through deep technical experts within the ML Engineering and quantitative research disciplines, providing strategic direction, governance, and cross-functional integration
• Ensure AI and quantitative capabilities developed within DSG are governed, deployable, and integrated into the broader platform at MSS scale
• Champion responsible AI development practices, ensuring model governance, inference monitoring, and experiment validation frameworks are in place and maintained

8.  People and Organisation

• Lead a large, globally distributed technology organisation spanning multiple disciplines, cultures, and time zones
• Build and maintain a high-performing engineering culture characterised by technical excellence, accountability, psychological safety, and a bias for delivery
• Own talent development, succession planning, and senior hiring across DSG Technology, ensuring the organisation has the depth it needs to meet its strategic ambitions
• Foster strong cross-pillar collaboration across Client Distribution, Product Enablement, Sales Digital, Control, and Platform — preventing siloing and encouraging reuse

9.  Stakeholder Management and Governance

• Serve as the primary technology partner to Allen Li and the DSG business leadership team, with the credibility and commercial acumen to influence strategic decision-making
• Represent DSG Technology in senior CIB governance forums, including investment decisions, risk and control committees, and architecture review boards
• Maintain productive relationships with Group Technology, Risk, Compliance, Finance, and Procurement as required
• Ensure technology investment within DSG is transparent, well-governed, and demonstrably aligned to business outcomes

What you will need to succeed in the role:

• Proven track record as a senior technology leader in a large, complex financial services or capital markets organisation — with direct accountability for engineering delivery at scale
• Genuine, deep engineering credibility — able to engage substantively with architects and senior engineers, challenge technical decisions, and set standards that teams respect
• Experience leading multi-pillar technology portfolios spanning client-facing products, platform infrastructure, and data or AI engineering
• Strong commercial acumen — comfortable translating technology investment into business outcomes, and operating as a genuine peer to senior business leadership
• Demonstrated ability to lead large, globally distributed engineering organisations through change, with a clear point of view on how to build high-performing teams
• Familiarity with financial markets technology — including trading platforms, distribution channels (web, mobile, API, FIX/REST), risk frameworks, and regulatory obligations such as Basel III
• Experience operating within formal governance structures (risk, audit, compliance, architecture) and managing technology risk at a senior level
• Strong executive communication skills — able to represent complex technical matters clearly and with conviction to CIB leadership and regulators

What additional skills will be good to have?

• Hands-on background in quantitative finance, AI/ML engineering, or data platform development — sufficient to provide credible oversight of QuantX and AI-native product development
• Experience with AI governance and responsible deployment frameworks in regulated financial services environments
• Familiarity with CRM, sales analytics, or client intelligence platforms in a capital markets context
• Prior experience leading through a significant organisational restructure, combining teams, eliminating duplication, and establishing new operating models

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184585&sys_kb_id=e481837483440318e002ef20ceaad356&searchTerm=internal%20job%20posting

You’ll achieve more at HSBC

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* The information contained in this job description is a true and accurate reflection of the job as specified.