Kendal, England, United Kingdom · On-site
What you'll do As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to…
Skills: Customer Service, Communication Skills, Empathy, Problem Solving, Digital Literacy
Bengaluru, Karnataka, India · Hybrid
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organ…
Skills: Foreign Exchange, Precious Metals, Treasury Operations, Break Resolution, Customer Relationship Management
Pune, Maharashtra, India · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Business Analysis, Agile Methodology, Product Backlog Management, User Story Creation, Solution Analysis
Birmingham, England, United Kingdom · Hybrid
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge …
Skills: Market Integration, Change Management, Stakeholder Management, Credit And Lending Products, Programme Governance
Sydney, New South Wales, Australia · Hybrid
Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for o…
Skills: Product Management, Transaction Banking, Domestic Payments, P&L Management, Pricing Strategy
Leeds, England, United Kingdom · Hybrid
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers o…
Skills: Customer Service, Case Management, Risk Management, Communication, Problem Solving
Bengaluru, Karnataka, India · Hybrid
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organ…
Skills: Treasury Product Settlement, Trade Validation, FXMM, Fixed Income, MS Office
Pune, Maharashtra, India · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: IT Delivery Management, Fixed Income Products, Project Governance, Stakeholder Management, Trade Lifecycle
Kolkata, West Bengal, India · Hybrid
Job title: AVP - CREDIT SERVICES A senior leadership role overseeing all operational processes and control framework across KL and Kolkata site. It is an absolutely key requirement that the incumbent demonstrates strong …
Skills: Credit Services, Operational Risk Management, Team Leadership, Process Improvement, Financial Accounting
Luxembourg, Luxembourg · Hybrid
$120k–$170k/yr
The opportunity: UHNW Solutions, Senior Specialist – Permanent contract At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing…
Skills: Capital Markets, Structured Products, Fixed Income, FX, Equities
Luxembourg, Luxembourg · Hybrid
$120k–$170k/yr
The opportunity: UHNW Solutions, Senior Specialist – Permanent contract At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing…
Skills: Capital Markets, Structured Products, Fixed Income, FX, Equities
London, England, United Kingdom · Hybrid
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opp…
Skills: Client Relationship Management, Structured Finance, Securitisation, RMBS, CMBS
London, England, United Kingdom · Hybrid
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opp…
Skills: Structured Finance, Client Relationship Management, Corporate Trust, Securitisation, RMBS
Guangzhou City, Guangdong Province, China · Hybrid
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join ou…
Skills: Database Design, Database Optimization, Troubleshooting, Database Security, Backup Strategies
Guangzhou City, Guangdong Province, China · Hybrid
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join ou…
Skills: Database Administration, Oracle, MS-SQL Server, PostgreSQL, DB2
London, England, United Kingdom · Hybrid
Role Purpose: Technology and customer expectations are changing quickly, so we need simpler, faster, more connected ways of working across the organisation. To thrive in an AI world, we’ll focus on people as much as tech…
Skills: Workforce Redesign, Organizational Design, AI Implementation, People Analytics, Strategic People Solutions
Singapore · On-site
Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. HSBC Global Private Banking…
Skills: Relationship Management, Asset Gathering, Revenue Generation, Commercial Negotiation, Financial Analysis
Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
Why join us? If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. In International Wealth and Premier Banking (IWPB), we aim to be the in…
Skills: Quality Assurance Strategy, Team Leadership, Performance Management, Stakeholder Management, Agile Methodology
Pune, Maharashtra, India · Hybrid
Some careers have more impact than others. If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. HSBC is one of the largest banking and fi…
Skills: Technology Strategy, IT Product Management, Receivable Finance, Trade Finance, DevSecOps
Guangzhou City, Guangdong Province, China · Hybrid
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join ou…
Skills: Requirements Gathering, Stakeholder Management, Data Visualization, Superset, Tableau
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Act as the first point of contact for branch customers, providing exceptional service and support for complex banking needs. Educate customers on digital platforms and raise awareness regarding fraud and financial vulnerability.
Candidates should possess excellent communication skills, empathy, and the ability to take ownership of customer enquiries. Previous customer service experience is helpful but not essential.
What you'll do
As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!
At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.
Within this role you’ll:
What do I need to be successful?
When & where you'll work
This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.
Your Training
You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.
What You’ll Get!
We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.
You’ll also receive:
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 207 832 8500
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
