Control Management, Governance/Senior Consultant Specialist
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Full-time
Professional Development, Flexible Working
Posted 38d ago
~40 hrs/week
Responsibilities
Own and maintain the ITSM process control framework and execute control testing to ensure operating effectiveness. Manage the end-to-end issue lifecycle and produce MI/KPI reports to support governance forums and audit requirements.
Requirements
Requires professional experience in ITSM, technology controls, or operational risk within a technology environment. Must possess strong knowledge of ITIL-aligned processes and the ability to manage stakeholders and audit responses effectively.
Full job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senor Consultant Specialist
In this role, you will
Own and maintain the ITSM process control framework (control objectives, RACI, evidence standards) for Core Banking-aligned services.
Design, review and enhance controls across your area of remit (and Service Request where applicable).
Coordinate with ITSO/Responsible stakeholders to Plan and execute control testing (design and operating effectiveness), including sampling, evidence review, and clear documentation of outcomes.
Identify control gaps and recurring risk themes, drive remediation plans with accountable owners and target dates.
Manage the issue lifecycle end-to-end: logging, prioritization, tracking, validation, and closure; reduce repeat findings.
Produce concise MI/KPIs/KRIs on control health (e.g., compliance, governance, failure rate, timeliness).
Support governance forums with clear reporting, action tracking, and timely escalation of risks and blockers.
Act as a key contact for Risk/Compliance/Audit on ITSM process controls; prepare audit-ready evidence packs and responses. Influence stakeholders across Technology and Operations to embed consistent process execution and a strong control culture
To be successful in this role, you should meet the following requirements
Experience in ITSM, Technology Controls, Operational Risk, Assurance, or a related discipline within a technology environment.
Strong working knowledge of ITIL-aligned processes.
Hands-on experience with control testing/evidence review and strong documentation discipline.
Confident stakeholder management and ability to challenge constructively without direct authority.
Strong analytical and communication skills, including concise governance updates and audit responses.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking