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Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join the International Corridor team.

Job Introduction

The role holder will be responsible for the Banking proposition management initiatives, with a primary focus on performance management.

The NRI business seeks to enhance the Group’s share of wallet from the Non-Resident Indian (NRI) community.

The key focus of this role is to enhance the customer experience ensuring International Service standards are high, and by joining up with overseas entities in key markets to make HSBC more relevant to the NRI community.

The key focus of this role is to develop, grow and establish the NRI Proposition, by significantly increasing the International Customer base (NRI/PIO) in INM through varied activities such as identifying new geographies to implement the NRI business model, introducing new models for customer acquisition overseas.

• To manage cross border proposition and process
• To own client life cycle management and client communication to increase client experience
• To drive business metrics and delivery through branches, contact center and RMs.
• To work closely with overseas HSBC entities, teams, and branches to enhance the international proposition.
• To work closely with control, compliance, operations etc., teams to create/enhance customer journeys, processes, product offering in adherence to cross border framework and local regulatory guidelines.
• Manage BAU activities, reporting’s, control checks etc.
• To conduct portfolio analytics to drive business objectives and efficacy across channels
• Stakeholder management is a key to the role requirement both global as well as local. Strict adherence with Group strategy/policies, managing approvals/changes & maintain operational control.
• To be open, connected, and dependable and act with courageous integrity always. Full compliance with internal policies, procedures, and compliance requirements

Principal Responsibilities

Ensure timely implementation of internal and external audit points together with any issues raised by external regulators.

Identify and implement relevant compliance guidelines, foster a compliance culture.

Revising the account opening forms and other marketing collaterals to ensure compliance with existing group guidelines / regulatory requirements

Understand cross border compliance issues and ensure compliance.

Conducting sample checks and necessary quality checks for call recording and monitoring. Share learnings/feedback with frontline.

Operational Effectiveness & Control

Ensure timely implementation of internal and external audit points together with any issues raised by external regulators.

Identify and implement relevant compliance guidelines, foster a compliance culture.

Revising the account opening forms and other marketing collaterals to ensure compliance with existing group guidelines / regulatory requirements

Understand cross border compliance issues and ensure compliance.

Mandatory requirements for Cross Border guidelines to be reiterated to the frontline, to always ensure adherence. Conducting sample checks and necessary quality checks for call recording and monitoring. Share learnings/feedback with frontline.

Education Qualifications / Certifications and Requirements:

• Minimum Education – Bachelors (BCOM,BA/BS) /Masters (MBA)  
• Ensure to have excellent excel skills and operation knowledge in banking (1year)
• 2year of experiences.

Pro-tip : Familiarity with AI-enabled tools is an advantage.  

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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