Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
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Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
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Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Guangzhou City, Guangdong Province, China · Hybrid
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Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
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Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
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Full-time
bachelor degree, professional certificate
Professional Development, Flexible Working, Inclusive And Diverse Environment
Posted 24d ago
~40 hrs/week
Responsibilities
Provide high-quality support to Premier Relationship Managers to achieve income goals through client acquisition and retention. Act as the primary point of contact for walk-in customers to ensure a premium service experience.
Requirements
Requires a graduate degree and two to five years of experience in banking or customer service. Preferred certifications include FEDAI, NISM, and IRDA.
Full job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Job Introduction
The Premier Service Manager (PSM) role is a pivotal position within the International Wealth and Premier Banking (IWPB) branch network. IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India its full scale of global capabilities. The business is poised for growth and is currently adding 20 more branches in phases to its existing fleet of 26 branches. This role is customer-facing, primarily servicing walk-in customers and managing their requirements to ensure satisfaction. The Premier proposition is a strategic priority for HSBC, and this role supports the Premier Relationship Managers (PRMs) in achieving their objectives by enhancing client-facing time and providing outstanding customer experiences.
Principal Responsibilities
Provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth.
Act as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management.
Build extensive knowledge of HSBC systems and procedures to effectively handle client needs and improve process efficiencies.
Proactively identify opportunities to enhance customer service and process efficiencies.
Ensure clients consistently receive professional, premium service that exceeds expectations.
Maintain high standards of control and operational practices in line with HSBC’s expectations.
Enhance customer confidence in HSBC’s Global Premier proposition through systematic and regular communication.
Attain key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products.
Meet KPIs for referrals and cross-selling opportunities.
Education Qualifications / Certifications and Requirements
Graduate Degree
Minimum of two to five years of experience in a customer service or banking environment.
Holistic understanding of branch operations and processes.
Sound understanding of the company’s customer service requirements.
Other Requirements (Knowledge and Experience)
Exceptional and updated knowledge of banking products, systems, and processes.
Well-organized with a professional image and extraordinary business focus.
Strong customer orientation and ability to provide exemplary service.
Self-motivated with the drive to overachieve on goals and targets.
Ability to build close relationships with team members and skillful association with support group colleagues.
Skills
Exceptional Communication Skills: Ability to convey information clearly and effectively across various channels.
Strong Interpersonal Skills: Capable of building and maintaining positive relationships with colleagues and clients.
Highly Organized: Demonstrates meticulous attention to detail and efficient task management.
Collaborative Team Player: Works well within a team, contributing to collective goals and fostering a supportive environment.
Proactive and Efficient: Acts swiftly and decisively to achieve objectives, ensuring timely completion of tasks.
Regulatory Certifications:
FEDAI, NISM (Demat), and IRDA certifications are preferred or should be obtained / transferred to HSBC mapping within 3 to 6 months of onboarding
Pro-tip : Familiarity with AI-enabled tools is an advantage.
Additional Information:
Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Related keywords
Universal BankerPremier Service ManagerInternational Wealth And Premier BankingBanking ProductsCross-sellingFEDAINISMIRDAAnti-Money LaunderingSanctions TrainingCustomer AcquisitionRetail BankingRelationship ManagementAI-enabled Tools
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking