HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
Skills: Customer Support, Technical Support, Communication, Problem Solving, Time Management
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
Skills: Affiliate Management, Negotiation, Relationship Management, Performance Marketing, Data Analysis
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
Skills: Affiliate management, Team leadership, Commercial strategy, Performance marketing, Negotiation
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
Skills: Business Analysis, SRS Writing, BRD Creation, User Stories, Acceptance Criteria
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
Skills: MT4 Configuration, MT5 Configuration, Bridge and LP Systems Monitoring, Windows Server, SQL
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
Skills: MT4 Configuration, MT5 Configuration, Bridge and LP Monitoring, Windows Server, SQL
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
Skills: Manual Testing, Test Case Design, Test Planning, Defect Reporting, Web Application Testing
Dubai, Dubai Emirate, United Arab Emirates · On-site
Entry level
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
Skills: Business Analysis, Digital Assets, Blockchain Fundamentals, API Integration, Functional Specifications
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
Skills: Test Automation Strategy, Model Context Protocol, Playwright, Python, Performance Testing
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
Skills: Test Automation Strategy, Python, Playwright, Model Context Protocol (MCP), AI/ML Testing
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
Skills: Paid social media, Meta ads manager, TikTok ads manager, Telegram ads manager, X ads
About us: HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the…
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial…
About us: HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the…
Entry levelVisa sponsorshipHybrid · 3 days in office
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Full-time
bachelor degree
Hybrid Work Model, Monthly Wolt Vouchers, Comprehensive Health & Life Insurance, Provident Fund, Summer Short Fridays, Additional Paid Annual Leave
Visa sponsorship available
Posted 2d ago
~40 hrs/week
Responsibilities
The Client Support Agent will handle incoming client inquiries via calls, emails, and chat while providing accurate information about products and services. They will also collaborate with cross-functional teams to resolve complex issues and identify areas for service improvement.
Requirements
Candidates must be able to work a 24/7 rotating shift pattern, including nights and weekends. A university degree or relevant experience in customer support or HORECA is required, along with native or near-native English proficiency.
Full job description
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategicClient Support Agent (24/7 Shift Rotation)to join our team!
This role will be based on a rotating shift pattern including Night Shifts and occasional Weekends. Shifts are 8 hours with a 30-minute break, working 5 shifts per week plus 1 weekend shift (as needed). Night shift is 6 hours only.
Your role at HFM:
Respond to client inquiries – handle incoming calls, emails and chat
messages in a timely and professional manner.
Provide prompt and accurate responses to client inquiries regarding
products, services and technical support.
Provide
product information and assistance - educate clients on the features, benefits,
promotions, and usage of products and services.
Offer
guidance and troubleshoot support to assist clients.
Collaborate
with cross-functional teams to address clients’ needs and resolve complex
issues.
Escalate
complex or unresolved issues to the appropriate person or Manager.
Identify
areas for improvement and share suggestions and feedback with the team.
Requirements
Must be able to work 24/7 shifts on rotation including occasional
weekends.
University Degree or relevant working experience (customer support or
HORECA roles).
Native or near-native proficiency
in English. Any additional language will be considered
an advantage.
Basic Computer skills.
Demonstrated ability to excel in fast-paced environments, effectively
managing multiple tasks simultaneously while maintaining a high level of
precision and composure under pressure.
Applicants must be eligible or have legal authorisation to work in the country where the position is based.
Benefits
Hybrid Work Model(2 days working from home)
Monthly Wolt Vouchers
Comprehensive Health & Life Insurance
Provident Fund(Upon completion of the trial period)
Summer Short Fridays(August)
Additional Paid Annual Leave (up to 30 days, based on years of service)
Birthday Leave
Training & Education Allowance
Udemy Business access
Gym Membership
Referral Bonus Program
Additional Support
Visa Sponsorship and Relocation Assistance
All applications will be handled with the strictest confidentiality.
🏆 World leader in online trading
⚽ Official partner of Arsenal
linktr.ee/hfmbroker
Industry
Financial Services
Company size
501-1,000 employees
Founded
2010
LinkedIn followers
109,904
Since our founding in 2010, we have become a leading global trading platform, empowering traders in 180 countries to access financial markets with confidence and ease.
Our dedication to trust and transparency sets us apart as a trusted partner in the industry.
At HFM, our culture is built around Customer Obsession, Excellence, Innovation, and Collaboration driving us to constantly improve our services and solutions.
If you’re passionate about innovation and want to make a meaningful impact in a dynamic, global environment, HFM is the right place for you. Join us today and be part of the future of online trading.
HF Markets Holdings Ltd is the holding company of HF Markets (UK) Ltd, HF Markets (DIFC) Ltd, HF Markets (Europe) Ltd, HF Markets SA (PTY) Ltd, HF Markets (Seychelles) Ltd and HFM Investments Ltd.
🏆 World leader in online trading
⚽ Official partner of Arsenal
linktr.ee/hfmbroker
Industry
Financial Services
Company size
501-1,000 employees
Founded
2010
LinkedIn followers
109,904
Since our founding in 2010, we have become a leading global trading platform, empowering traders in 180 countries to access financial markets with confidence and ease.
Our dedication to trust and transparency sets us apart as a trusted partner in the industry.
At HFM, our culture is built around Customer Obsession, Excellence, Innovation, and Collaboration driving us to constantly improve our services and solutions.
If you’re passionate about innovation and want to make a meaningful impact in a dynamic, global environment, HFM is the right place for you. Join us today and be part of the future of online trading.
HF Markets Holdings Ltd is the holding company of HF Markets (UK) Ltd, HF Markets (DIFC) Ltd, HF Markets (Europe) Ltd, HF Markets SA (PTY) Ltd, HF Markets (Seychelles) Ltd and HFM Investments Ltd.