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Full-time
Posted 15d ago
Apply by Aug 23
~40 hrs/week
Responsibilities
Implement and optimize end-to-end Microsoft Dynamics 365 Customer Insights solutions for data and journeys. This includes configuring data ingestion, building real-time journeys, and ensuring deliverability and privacy compliance.
Requirements
Requires technical expertise in mapping source systems, configuring Azure-based data pipelines, and designing complex customer lifecycle journeys. Candidates must be able to translate business objectives into technical requirements and manage data unification rules.
Full job description
Dynamics 365 Customer Insights Technical Consultant: You will implement and optimize Microsoft Dynamics 365 Customer Insights – Data and Customer Insights – Journeys solutions end to end. This role is hands-on: configuring data ingestion and unification, building segments and audiences, designing real-time journeys, integrating with Azure and enterprise systems, and ensuring deliverability, privacy, and observability. You will partner closely with architects, marketers, data engineers, and CRM teams to deliver measurable outcomes in personalization and lifecycle marketing. Key Responsibilities
Translate business objectives into Customer Insights requirements, user stories, and solution designs.
Map source systems, data contracts, consent models, and event catalogs to CI – Data and CI – Journeys capabilities.
Define non-functional needs: scale, latency, throughput, error budgets, and SLAs.
Configure data ingestion from Dataverse, Azure Data Lake, ADF pipelines, web/mobile events, ecommerce, POS, and CRM/ERP sources.
Set up data unification and identity resolution rules, canonical profiles, enrichments, and data quality checks.
Create measures, KPIs, calculated insights, segments, and audiences for activation.
Implement consent and preference data models and ensure alignment with regional privacy needs.
Set up exports/activations to downstream apps (Dataverse, Azure, analytics, advertising).
Build real-time triggers, event-based and segment-based entry criteria, and multi-branch journeys.
Implement deliverability foundations: domain authentication (SPF, DKIM, DMARC), warm-up plans, frequency caps, and list hygiene. Set up subscription and preference centers; connect to consent data flows.
Run A/B tests, manage throttling, and optimize journey performance and reliability
Creating Smiles through great people and technology!
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Headquarters
Navi Mumbai, Maharashtra
LinkedIn followers
2,080,273
Total funding
$68M
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
Offices: #1, Sector III, Millennium Business Park,, 'A' Block , TTC Industrial Estate, Mahape,, Navi Mumbai, Maharashtra 400710, IN · 1 Sarjapur Main Road, Bengaluru, Karnataka 560035, IN · H5, Sipcot IT Park, Navallur Post, Kancheepuram District, Chennai, Tamil Nadu 603103, IN · North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi,, Pune, Maharastra 411057, IN
Creating Smiles through great people and technology!
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Headquarters
Navi Mumbai, Maharashtra
LinkedIn followers
2,080,273
Total funding
$68M
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
Offices: #1, Sector III, Millennium Business Park,, 'A' Block , TTC Industrial Estate, Mahape,, Navi Mumbai, Maharashtra 400710, IN · 1 Sarjapur Main Road, Bengaluru, Karnataka 560035, IN · H5, Sipcot IT Park, Navallur Post, Kancheepuram District, Chennai, Tamil Nadu 603103, IN · North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi,, Pune, Maharastra 411057, IN