Ulloa, Costa Rica · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Accounts Receivable, Collections, Financial Accounting, Cost Accounting, Microsoft Office
São Paulo, São Paulo, Brazil · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Business Development, Project Cargo, Seafreight, Client Relationship Management, Commercial Negotiation
Hamburg, Germany · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Warehouse Management, Shift Leadership, Operational Planning, Logistics Coordination, Team Supervision
Lehrte, Lower Saxony, Germany · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Branch Management, Airfreight Operations, Entrepreneurial Thinking, Solution Oriented, International Business
Neu-Isenburg, Hesse, Germany · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Leadership, Airfreight Export, Gateway Management, Problem Solving, International Logistics
Auckland, Auckland, New Zealand · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Sales Strategy, Contract Negotiation, Stakeholder Engagement, Market Intelligence, Account Management
Stuttgart, Baden-Württemberg, Germany · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: International Freight Forwarding, Key Account Management, Standard Operating Procedures, Data Analysis, Root-Cause Analysis
Warszawa, Pomeranian Voivodeship, Poland · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Air Freight Forwarding, Customer Service, English Communication, Time Management, MS Excel
Laem Chabang, Thailand · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Business Development, B2B Sales, Relationship Selling, Account Management, Logistics Management
Houston, Texas, United States · On-site
$25/hr–$30/hr
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Truck Procurement, Drayage Operations, Intermodal Operations, Seafreight Operations, Analytical Skills
Fort Lauderdale, Florida, United States · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Receiving, Storing, Picking, Packing, Dispatching
Augsburg, Bavaria, Germany · Hybrid
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Vehicle Dispatching, International Transport, Customer Service, Freight Exchange Platforms, MS Office
Großschirma, Saxony, Germany · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Truck Driving, Cargo Securing, Vehicle Maintenance, Route Planning, Customer Service
Dubai, Dubai, United Arab Emirates · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Project Cargo Execution, Breakbulk Shipping, Heavy Lift Logistics, Out-of-Gauge (OOG) Movements, Customs Compliance
Fort Lauderdale, Florida, United States · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Receiving, Storing, Picking, Packing, Dispatching
Dubai, Dubai, United Arab Emirates · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: WMS LFS AS400, EDI, REST API, SQL, Power BI
Warszawa, Pomeranian Voivodeship, Poland · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: VAT Reporting, JPK VAT, VAT UE, Tax Law, CIT
Bangkok, Thailand · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Business Development, B2B Sales, Relationship Selling, Account Management, Logistics
Bangkok, Thailand · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: B2B Sales, Account Management, Cold Calling, Market Research, Stakeholder Management
Tyniec, Holy Cross Voivodeship, Poland · On-site
About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an i…
Skills: Forklift Operation, Warehouse Management, Scanner Operation, Computer Literacy, Printer Operation
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The role focuses on collecting overdue balances from customer accounts and maintaining positive business relationships to ensure continuity. Responsibilities include communicating with customers via phone and email, updating accounting systems, and reporting metrics to leadership.
Candidates must have a high school diploma and at least one year of related experience. Proficiency in both English and Spanish, along with knowledge of general financial accounting and Microsoft Office, is required.
Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 20 locations worldwide.
For the better. Together.
This position is created to collect the balances for customer accounts that are out of the credit terms. Build and maintain the bridge with customers to keep business continuity and show proactivity to prevent overdue balances in the customer account.
Receive and answer calls from customers and Hellmann Offices regarding customers overdue and current exposures
Contact customers by email and telephone to communicate the following items: current statement of account, request payments of outstanding invoices
Update all efforts such email and call notes with the results of the collection attempts and customer communication on the accounting system and the tracking reports
Ensure prompt resolution once an account has been escalated to AR Team Leader and AR Supervisor
Keep the contact bridge with the corresponding HWL staff and customer
Maintain an updated list with follow ups and a report for accounts with disputes
Follow up on open payments reported through internal HWL tracking system
Active participation in scheduled calls with HWL customers and internal parties for resolution of past due balances
Weekly reporting of metrics as requested by AR Team Leader
Additional tasks as assigned by the Supervisor
SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma
At least one year of related experience required
Excellent verbal and written communication skills in English and Spanish
Excellent organizational skills and attention to detail
Knowledge of general financial accounting and cost accounting
Proficient with Microsoft Office
Self-confident, creative, innovative
Can work at all levels of the organization
Can make something complex easy to understand
Can move from strategic to detailed focus easily
Willing to help; looks for solutions; coaches others in finding their own solutions
Values each person no matter their position, empathetic
Team oriented. Willing to coach and receive coaching. Willing to lead and to follow depending on the situation. Eager to go above and beyond when needed to be successful
Curious and continuously looking for ways to learn and grow
Customer-focused
Organizational skills
Frequently required to stand, and walk
Regularly required to sit for extended periods
Regularly uses arms to reach, hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics are similar of those of an office setting with various office equipment.
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes, then click APPLY!
Thinking Ahead - Moving Forward
Since its foundation in 1871, Hellmann has developed into one of the largest international logistics providers. With our high-performance products Airfreight, Seafreight, Road & Rail, and Contract Logistics, we always offer the right solution for the complex logistics requirements of our customers and rely on future-oriented digital services for maximum transparency and more efficient supply chains.
Offices: Elbestrasse 1, Osnabrueck, Niedersachsen 49090, DE · 10450 Doral Boulevard, Doral, Florida 33178, US · Tonic Industrial Center, 26 Kai Cheung Road, Kowloon, HK
Thinking Ahead - Moving Forward
Since its foundation in 1871, Hellmann has developed into one of the largest international logistics providers. With our high-performance products Airfreight, Seafreight, Road & Rail, and Contract Logistics, we always offer the right solution for the complex logistics requirements of our customers and rely on future-oriented digital services for maximum transparency and more efficient supply chains.
Offices: Elbestrasse 1, Osnabrueck, Niedersachsen 49090, DE · 10450 Doral Boulevard, Doral, Florida 33178, US · Tonic Industrial Center, 26 Kai Cheung Road, Kowloon, HK
