Ho Chi Minh City, Vietnam · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled…
Skills: Team Management, Customer Service, Call Center Operations, Quality Control, Training and Coaching
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled…
Skills: AML/CFT Compliance, Financial Crime Compliance, EDD Oversight, Incident Management, Root Cause Analysis
Hong Kong Island, Hong Kong, China · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Azure, AWS, Cloud DevOps, CI/CD, Infrastructure as Code
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Enterprise Risk Management, Financial Risk Management, Operational Risk Management, Regulatory Compliance, Actuarial Science
Singapore, Singapore · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Life Product Pricing, Product Development, Financial Calculations, Sensitivity Testing, RBC2
Special capital Region of Jakarta, Java, Indonesia · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Communication Strategy, Marketing Collateral Creation, Copywriting, Editing, Proofreading
Guangzhou City, Guangdong Province, China · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: GenAI, Machine Learning, Python, PySpark, SQL
Guangzhou City, Guangdong Province, China · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Business Analysis, Product Ownership, Insurance Systems, Functional Specification, Stakeholder Management
Taguig, Metro Manila, Philippines · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Cloud Infrastructure Monitoring, Batch Job Scheduling, Automation Scripting, Incident Management, Backup and Recovery
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Java, MS SQL, DB2 SQL, NoSQL, JSON
Special capital Region of Jakarta, Java, Indonesia · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Legal Advisory, Corporate Governance, Regulatory Compliance, Contract Negotiation, Litigation Management
Taguig, Metro Manila, Philippines · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Valuation Modeling, Capital Management, PFRS Performance Analysis, Statutory Reporting, Reserve Calculation
Taguig, Metro Manila, Philippines · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Contact Center Management, Workforce Management, Quality Assurance, Capacity Planning, Performance Monitoring
Taguig, Metro Manila, Philippines · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Team Leadership, Workforce Management, Quality Assurance, Capacity Planning, Performance Monitoring
Hong Kong Island, Hong Kong, China · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Category Management, Strategic Sourcing, Procurement Governance, Vendor Management, Contract Negotiation
Taguig, Metro Manila, Philippines · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Actuarial Science, Product Pricing, Management Reporting, Reinsurance Management, Embedded Value (EV)
Taguig, Metro Manila, Philippines · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Agency Communications, Event Planning, Incentive Management, Vendor Coordination, Budget Tracking
Osaka, Japan · Hybrid
$5200k–$11500k/yr
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Infrastructure Architecture, Network Engineering, Microsoft Azure, Hybrid Network Management, English Communication
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Private Market Investments, Due Diligence, Financial Modelling, Corporate Finance, Valuation
Hong Kong Island, Hong Kong, China · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled app…
Skills: Private Market Investments, Due Diligence, Financial Modelling, Corporate Finance, Valuation
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Monitor and manage the performance of the outbound call center team and Voicebot efficiency. Focus on improving customer experience, handling complex complaints, and providing training and coaching for staff.
Requires a university degree and at least 3 years of experience in a team leader position, preferably within the life insurance industry. Proficiency in English and Vietnamese, along with strong management and analytical skills, is essential.
About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn
We are #FWDInsurance, a leading pan-Asian insurer that is changing the way people feel about insurance
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
Offices: 13/F, City Plaza 3, 14 Taikoo Wan Road, Quarry Bay, Hong Kong _, HK
We are #FWDInsurance, a leading pan-Asian insurer that is changing the way people feel about insurance
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
Offices: 13/F, City Plaza 3, 14 Taikoo Wan Road, Quarry Bay, Hong Kong _, HK
