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The role involves designing and implementing QA protocols and project management methodologies to ensure high-quality delivery and client satisfaction. The manager will lead project teams from initiation to delivery while driving continuous improvement and maintaining regulatory compliance.
Candidates need a Bachelor's degree in Business Administration or a related field and over 7 years of experience in quality and project management. Proficiency in QMS standards, project management tools, and fluent English are required, with PMP or ISO certifications preferred.
As a Quality and Project Management Manager, you will spearhead our quality-improvement initiatives and oversee successful project delivery. You will design, implement, and enhance QA processes and project-management methodologies to ensure client satisfaction and business growth. This dual-role position requires an individual who can balance strategic oversight with hands-on operational execution across multiple projects and teams.
- Develop, implement, and maintain comprehensive quality-assurance protocols to meet and exceed industry standards.
- Lead project teams from initiation through to delivery, ensuring adherence to timelines, budgets, and high-quality standards.
- Monitor project progress, evaluate potential risks, and implement corrective measures to maintain project and quality objectives.
- Analyze data and produce actionable reports related to quality performance and project delivery.
- Foster a quality-centric culture through training, coaching, and clear communication of expectations.
- Collaborate and communicate with internal teams and clients to align on project requirements, deliverables, and quality benchmarks.
- Drive continuous improvement by identifying opportunities, optimizing workflows, and adopting best practices in quality assurance and project management.
- Ensure compliance with regulatory and customer requirements throughout the project lifecycle.
- Bachelor’s degree in Business Administration or a related discipline.
- 7 + years’ combined experience in quality management and project management, ideally within the localisation, translation, BPO, or technology sectors.
- Project-management certification (PMP or equivalent) preferred; quality-related credentials (ISO, Six Sigma, etc.) are an advantage.
- Strong knowledge of QMS standards (e.g., ISO 9001) and modern project-management methodologies.
- Excellent leadership, interpersonal, and communication skills for effective team and stakeholder management.
- Proven ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
- Proficiency with project-management tools (Microsoft Project, Planner, Jira, or similar).
- Fluent English required; additional languages are an asset.
Working Hours: 3:00 PM – 12:00 AM (Cairo time)
Working Days: Monday through Friday (weekends off)
Hybrid work model with flexibility for on-site collaboration when needed
- Enjoy a collaborative, innovative, and values-driven work culture.
- Competitive salary and performance-based incentives.
- Opportunities for continuous learning, professional development, and career growth.
- Flexible working hours and a supportive hybrid work environment.
How to Apply
We are committed to diversity and inclusion and welcome applicants of all backgrounds to join our team. If you are ready to make a significant impact on both quality standards and project outcomes, please submit your CV and a cover letter outlining your experience, skills, and motivation for this role.
Step into a vital leadership role that shapes quality and efficiency for a truly global company. Apply today and take your career in Quality and Project Management to new heights with Future Group.
Future Group is a global leader in innovative digital experience solutions powered by human expertise and cutting-edge AI. With over 30 years of experience, we enable people and organizations to communicate across cultures and scale globally. Rooted in Shariah-compliant values, we deliver full-spectrum solutions across tech, language, and multicultural marketing. Our mission is to empower businesses — especially in emerging markets — to grow sustainably and connect meaningfully. - AI Innovation - Cultural Intelligence - Scalable Solutions - Shariah-Compliant Ethics
Offices: Dubai Internet City, Building 2, Office 105, Dubai, UAE, Office 105, Dubai, UAE, Dubai Internet City, CA, AE · Building 2, Dubai Internet City, Dubai - UAE, Dubai, Dubai 500212, AE · Level 17 Dashwood House, 69 Old Broad Street, London EC2M 1QS, London, London, GB · 276 5th Ave, Suite 12-1450, New York, NT 10001, US · Abd El-Rahman El-Rafie street, 10, Giza, Giza, EG
Future Group is a global leader in innovative digital experience solutions powered by human expertise and cutting-edge AI. With over 30 years of experience, we enable people and organizations to communicate across cultures and scale globally. Rooted in Shariah-compliant values, we deliver full-spectrum solutions across tech, language, and multicultural marketing. Our mission is to empower businesses — especially in emerging markets — to grow sustainably and connect meaningfully. - AI Innovation - Cultural Intelligence - Scalable Solutions - Shariah-Compliant Ethics
Offices: Dubai Internet City, Building 2, Office 105, Dubai, UAE, Office 105, Dubai, UAE, Dubai Internet City, CA, AE · Building 2, Dubai Internet City, Dubai - UAE, Dubai, Dubai 500212, AE · Level 17 Dashwood House, 69 Old Broad Street, London EC2M 1QS, London, London, GB · 276 5th Ave, Suite 12-1450, New York, NT 10001, US · Abd El-Rahman El-Rafie street, 10, Giza, Giza, EG
