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$60k–$80k/yr
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$60k–$80k/yr
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$12/hr–$15/hr
Part-time
Employee discounts, Flexible schedule, Opportunity for advancement, Training & development
Posted 137d ago
~40 hrs/week
Responsibilities
The role involves managing overnight cleaning assignments and preparing the facility for the morning shift. It also focuses on delivering excellent customer service, handling member check-ins, and promoting membership and retail sales.
Requirements
Candidates should ideally have at least one year of service-oriented experience and strong communication skills. A CPR/AED certification is required, which can be obtained within 30 days of hire.
Full job description
Benefits:
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Overnight MSR | Fit Fusion
Overview
The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.
Responsibilities
Manages cleaning assignments during the overnight shift.
Prepares the facility for the AM shift.
Greets all members & guests with a focus on member engagement and retention.
Assists with membership, retail and tanning product sales.
Promotes membership privileges including tanning, group fitness, small group training and childcare.
Delivers on new member enrollment expectations.
Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
Answers phones in a courteous, helpful, professional manner
Communicates special events to members and guests,
Facilitates all member requests or forwards to a manager.
Maintains a professional and courteous disposition.
Is an expert in all club facility, services, programs and schedules/hours of operation.
Maintains a clean and organized work area.
Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
Performs opening and closing checklist and duties.
Requirements
Minimum 1 year of experience in a service-oriented position preferred.
Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
Strong customer service orientation
CPR/AED certification required (can be obtained within 30 days of hire)
Physical Requirements
Must be able to lift or move up to 50lb.
Physical effort required for daily duties include prolonged standing and walking.
Reporting Structure
Reports directly to the General Manager and Assistant General Manager.
Established in 2024, Fit Fusion consists of six partners who bring a wealth of experience to the fitness industry. With specializations in real estate, product development, and programming, our mission is to deliver an outstanding experience to members and to achieve excellence in operations across all our Crunch Fitness locations.
Offices: 14436 Mundy Dr, Noblesville, Indiana 46060, US · 623 N Causeway Blvd, Mandeville, Louisiana 70448, US · 3130 Alpine Ave, Grand Rapids, Michigan 49544, US · 4901 28th St SE, Grand Rapids, Michigan 49512, US · 1315 Scheels Dr, Sparks, Nevada 89434, US
SportsCorporate TrainingHospitalityFranchisePersonal Care and HygieneHealth CareFitnessWellness
Established in 2024, Fit Fusion consists of six partners who bring a wealth of experience to the fitness industry. With specializations in real estate, product development, and programming, our mission is to deliver an outstanding experience to members and to achieve excellence in operations across all our Crunch Fitness locations.
Offices: 14436 Mundy Dr, Noblesville, Indiana 46060, US · 623 N Causeway Blvd, Mandeville, Louisiana 70448, US · 3130 Alpine Ave, Grand Rapids, Michigan 49544, US · 4901 28th St SE, Grand Rapids, Michigan 49512, US · 1315 Scheels Dr, Sparks, Nevada 89434, US
SportsCorporate TrainingHospitalityFranchisePersonal Care and HygieneHealth CareFitnessWellness