York, England, United Kingdom · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and…
Skills: Customer service, Technical support, Communication skills, Problem solving, Documentation
Jacksonville, Florida, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion divers…
Skills: Technical writing, Proposal management, Business analysis, RFP response development, Process improvement
Warsaw, Masovian Voivodeship, Poland · On-site
$167k–$234k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 0% As a Senior Software Engineer at FIS, you’ll join a …
Skills: Java, Java SE 17, Eclipse IDE, XML, JUnit
Bengaluru, Karnataka, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Senior Lead - Technology Strategy & Planning Analyst Function: Technology Reports To: Head of Technology Operations Location: Be…
Skills: Financial Forecasting, Capacity Planning, Technology Business Management, Executive Reporting, Vendor Management
Canton, Massachusetts, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion divers…
Skills: Remittance Processing, Item Processing, Computer Operations, Written Communication, Oral Communication
Gurugram, Haryana, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description: Provide customer support to consumers via telephone .Handle customer inquiries and resolve simple and basic sup…
Skills: Customer support, Telephone communication, Problem solving, Troubleshooting, Data entry
Jacksonville, Florida, United States · Remote OK
$94k–$160k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Job Description Are you curious, motivated, and forward-thinking? At FIS…
Skills: Asset finance, Pre-sales, Professional services, Software demonstration, Client engagement
Pune City, Maharashtra, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) production Support(UNIX/Linux, Shell scripting, SQL (MS-SQL, Oracle) – Rotational Shifts About the role: As a Managed Service An…
Skills: Unix, Linux, Shell scripting, SQL, MS-SQL
Prairie Township, Ohio, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, co…
Skills: Machine operation, Equipment setup, Quality inspection, Packaging, Data entry
Columbus, Georgia, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Perform routine operational tasks following established procedures. Monitor production systems and escalate issu…
Skills: Operational tasks, System monitoring, Documentation, Compliance, Process improvement
Jacksonville, Florida, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion divers…
Skills: Telecom expense management, Financial analysis, Budgeting, Forecasting, Vendor management
Milwaukee, Wisconsin, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion divers…
Skills: Remittance Processing, Data Entry, Document Imaging, Troubleshooting, Written Communication
Jacksonville, Florida, United States · Hybrid
$90k–$153k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Job Description The world of finance moves fast. At FIS, we’re faster. Our team…
Skills: z/OS, VTAM, TCP/IP, SNA, REXX
Bengaluru, Karnataka, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and…
Skills: Mainframe, Manual testing, Automation testing, Banking domain, Lending domain
Leon County, Florida, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Job Description As the world works and lives faster, FIS is leading the way. Our fintech…
Skills: Vendor management, Data analysis, Fraud investigation, Auditing, Client relationship management
Jacksonville, Florida, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most…
Skills: Benefits administration, Wellbeing program management, Workday, M&A integration, Project management
New York, New York, United States · On-site
$187k–$318k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion divers…
Skills: Product management, Corporate actions, Product strategy, Roadmap development, Financial services
Bangkok, Thailand · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) About us We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to …
Skills: Technology Solutions Selling, Capital Markets Knowledge, Trading Solutions, FX, Commodities
Gurugram, Haryana, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Finance Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to…
Skills: Financial planning, Financial analysis, Budgeting, Forecasting, Variance analysis
Pune City, Maharashtra, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering JAVA Techno-Functional Support Role (4-7 Years) - Pune We are looking for a…
Skills: Java, SQL, Technical support, Product support, Debugging
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Provide first-level technical support to clients by logging issues, gathering information, and coordinating with internal teams to resolve problems. Monitor client-facing applications and systems to ensure service continuity and notify clients of any potential issues.
Requires a high school diploma or equivalent, with a bachelor's degree in a technical field preferred. Candidates should possess excellent communication skills and the ability to follow established procedures under close supervision.
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
Provide first level support to FIS clients for initial engagement through the documentation and logging of reported issues and questions. Help ensure accurate and timely client assistance to maintain and improve the organization's customer relationships. Interacts with multiple teams to help restore service and/or identify and correct core problems as needed.
What you will be doing:
Receive client issues through multiple sources (via phone, email and Client Portal) and assist with gathering and review of the information to help define the problem and determine the ultimate impact. Generate tickets as needed for tracking purposes and notify appropriate resource(s) to resolve client issues as needed.
Assist with providing initial/ basic technical support (e.g., resetting passwords for multiple applications) for external clients. Escalate issues requiring more experience and in-depth knowledge. Become familiar with company systems/ client operating systems while observing external and internal client meetings.
Verify systems during and after scheduled outages/ maintenance including screens, web sites, and other company managed data for clients as directed. Assist with monitoring of client facing applications and systems and notify clients about potential issues or missed deliverables.
High School Diploma or Equivalent
Typically No Relevant Experience Required
Preferred Qualifications
Bachelor's Degree
Computer science or technical field
Typically Minimum 2 Years Relevant Exp
Previous Helpdesk or Customer Service Exp
Skills / Knowledge - Acquire and apply job skills and learn company policies and procedures to complete assigned routine tasks.
Job Complexity - Work on assignments that are routine to semi-routine in nature, requiring limited decisioning outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Communication Skills - Excellent communication skills
Problem Solving Skills - Must be able to help coordinate issue resolution through engagement of appropriate support teams
A competitive salary and a comprehensive range of benefits, including private medical cover, dental cover and life cover;
A varied role with a high degree of responsibility and broad opportunities to make an impact;
A modern, flexible and international working environment, supported by a dedicated and motivated team;
A broad range of professional education and personal development opportunities to support your career growth.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
