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Other, Full-time
high school, bachelor degree
Private medical cover, Dental cover, Life cover, Professional education opportunities, Personal development opportunities
Posted 8d ago
~40 hrs/week
Responsibilities
Provide first-level technical support to clients by logging issues, gathering information, and coordinating with internal teams to resolve problems. Monitor client-facing applications and systems to ensure service continuity and notify clients of any potential issues.
Requirements
Requires a high school diploma or equivalent, with a bachelor's degree in a technical field preferred. Candidates should possess excellent communication skills and the ability to follow established procedures under close supervision.
Full job description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the role:
Provide first level support to FIS clients for initial engagement through the documentation and logging of reported issues and questions. Help ensure accurate and timely client assistance to maintain and improve the organization's customer relationships. Interacts with multiple teams to help restore service and/or identify and correct core problems as needed.
What you will be doing:
Receive client issues through multiple sources (via phone, email and Client Portal) and assist with gathering and review of the information to help define the problem and determine the ultimate impact. Generate tickets as needed for tracking purposes and notify appropriate resource(s) to resolve client issues as needed.
Assist with providing initial/ basic technical support (e.g., resetting passwords for multiple applications) for external clients. Escalate issues requiring more experience and in-depth knowledge. Become familiar with company systems/ client operating systems while observing external and internal client meetings.
Verify systems during and after scheduled outages/ maintenance including screens, web sites, and other company managed data for clients as directed. Assist with monitoring of client facing applications and systems and notify clients about potential issues or missed deliverables.
What you bring:
Minimum Qualifications
High School Diploma or Equivalent
Typically No Relevant Experience Required
Preferred Qualifications
Bachelor's Degree
Computer science or technical field
Typically Minimum 2 Years Relevant Exp
Previous Helpdesk or Customer Service Exp
Skills / Knowledge - Acquire and apply job skills and learn company policies and procedures to complete assigned routine tasks.
Job Complexity - Work on assignments that are routine to semi-routine in nature, requiring limited decisioning outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Communication Skills - Excellent communication skills
Problem Solving Skills - Must be able to help coordinate issue resolution through engagement of appropriate support teams
What we offer you:
A competitive salary and a comprehensive range of benefits, including private medical cover, dental cover and life cover;
A varied role with a high degree of responsibility and broad opportunities to make an impact;
A modern, flexible and international working environment, supported by a dedicated and motivated team;
A broad range of professional education and personal development opportunities to support your career growth.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Unlocking financial technology. Bringing the world’s money into harmony.
At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
Information TechnologyBusiness Information SystemsFraud DetectionConsultingBusiness DevelopmentEnterprise SoftwareProfessional ServicesManagement ConsultingBusiness IntelligenceFinTech
Unlocking financial technology. Bringing the world’s money into harmony.
At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
Information TechnologyBusiness Information SystemsFraud DetectionConsultingBusiness DevelopmentEnterprise SoftwareProfessional ServicesManagement ConsultingBusiness IntelligenceFinTech