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Other, Full-time
high school
Private medical insurance, Dental coverage insurance, Professional education opportunities, Personal development opportunities
Posted 8d ago
~40 hrs/week
Responsibilities
Provide customer support via telephone by handling inquiries, processing orders, and resolving basic billing or warranty issues. Document support requests accurately and escalate complex technical problems to the appropriate product support department.
Requirements
Requires a high school diploma or GED and excellent verbal communication skills. Candidates must possess strong computer navigation abilities and the capacity to work effectively both independently and within a team.
Full job description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Job Description:
Provide customer support to consumers via telephone .Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.
What You will do
Provides customer support by phone. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. • Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. • Updates customer information and ensures accurate entry of contact information. • Meets standards of job, such as quality standards, adherence to schedule and average handle time. • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. • Other related duties assigned as needed.
Primary Skill
Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries • Excellent customer service skills that build high levels of customer satisfaction • Excellent verbal communication skills. • Computer navigation and operation skills • Demonstrates effective people skills and sensitivities when dealing with others • Ability to work both independently and in a team environment.
What we offer you
A competitive salary with attractive benefits including private medical and dental coverage insurance
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern work environment and a dedicated and motivated team
A broad range of professional education and personal development opportunities
A work environment built on collaboration and respect.
EDUCATION REQUIREMENTS
High school diploma or GED
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Unlocking financial technology. Bringing the world’s money into harmony.
At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
Information TechnologyBusiness Information SystemsFraud DetectionConsultingBusiness DevelopmentEnterprise SoftwareProfessional ServicesManagement ConsultingBusiness IntelligenceFinTech
Unlocking financial technology. Bringing the world’s money into harmony.
At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
Information TechnologyBusiness Information SystemsFraud DetectionConsultingBusiness DevelopmentEnterprise SoftwareProfessional ServicesManagement ConsultingBusiness IntelligenceFinTech