Gurugram, Haryana, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description: Provide customer support to consumers via telephone .Handle customer inquiries and resolve simple and basic sup…
Skills: Customer support, Telephone communication, Problem solving, Troubleshooting, Data entry
Warsaw, Masovian Voivodeship, Poland · On-site
$167k–$234k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 0% As a Senior Software Engineer at FIS, you’ll join a …
Skills: Java, Java SE 17, Eclipse IDE, XML, JUnit
Jacksonville, Florida, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description At FIS, our technology and our people are moving forward. We advance the way the world pays, banks, and invests.…
Skills: Data conversion, Banking operations, Data mapping, Implementation consulting, Customer information systems
Prairie Township, Ohio, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, co…
Skills: Machine operation, Finishing machinery, Equipment setup, Quality control, Packaging
Jacksonville, Florida, United States · Hybrid
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description About FIS FIS is a leading provider of technology solutions for financial institutions and businesses of all siz…
Skills: Program management, Strategic planning, Technology transformation, Portfolio management, Agile
Prairie Township, Ohio, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, co…
Skills: Machine operation, Equipment setup, Quality inspection, Packaging, Data entry
York, England, United Kingdom · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and…
Skills: Customer service, Technical support, Communication skills, Problem solving, Documentation
Jacksonville, Florida, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion divers…
Skills: Telecom expense management, Financial analysis, Budgeting, Forecasting, Vendor management
Columbus, Georgia, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Perform routine operational tasks following established procedures. Monitor production systems and escalate issu…
Skills: Operational tasks, System monitoring, Documentation, Compliance, Process improvement
Pune City, Maharashtra, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) • Recognized subject matter expert • Manages large projects or processes • Limited oversight from manager • Coaches, reviews and…
Skills: Project Management, Operations Management, Coaching, Process Improvement, Leadership
Addison, Texas, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Job Description We are FIS. Our technology powers the world’s economy and our te…
Skills: Remittance Processing, Payment Processing, Exception Handling, Written Communication, Oral Communication
Jacksonville, Florida, United States · Remote Solely
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description About FIS Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some o…
Skills: COBOL, Assembler, Systematics, Architectural design, Incident resolution
Bengaluru, Karnataka, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and…
Skills: Mainframe, Manual testing, Automation testing, Banking domain, Lending domain
Pune City, Maharashtra, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering JAVA Techno-Functional Support Role (4-7 Years) - Pune We are looking for a…
Skills: Java, SQL, Technical support, Product support, Debugging
Jacksonville, Florida, United States · Hybrid
$90k–$153k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Job Description The world of finance moves fast. At FIS, we’re faster. Our team…
Skills: z/OS, VTAM, TCP/IP, SNA, REXX
New York, New York, United States · On-site
$187k–$318k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion divers…
Skills: Product management, Corporate actions, Product strategy, Roadmap development, Financial services
Gurugram, Haryana, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Finance Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to…
Skills: Financial planning, Financial analysis, Budgeting, Forecasting, Variance analysis
Leon County, Florida, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Job Description As the world works and lives faster, FIS is leading the way. Our fintech…
Skills: Vendor management, Data analysis, Fraud investigation, Auditing, Client relationship management
Jacksonville, Florida, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most…
Skills: Benefits administration, Wellbeing program management, Workday, M&A integration, Project management
Bangkok, Thailand · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) About us We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to …
Skills: Technology Solutions Selling, Capital Markets Knowledge, Trading Solutions, FX, Commodities
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Provide customer support via telephone by handling inquiries, processing orders, and resolving basic billing or warranty issues. Document support requests accurately and escalate complex technical problems to the appropriate product support department.
Requires a high school diploma or GED and excellent verbal communication skills. Candidates must possess strong computer navigation abilities and the capacity to work effectively both independently and within a team.
Provide customer support to consumers via telephone .Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.
Provides customer support by phone. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Updates customer information and ensures accurate entry of contact information.
• Meets standards of job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
• Other related duties assigned as needed.
Primary Skill
Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal communication skills.
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment.
A work environment built on collaboration and respect.
High school diploma or GED
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
