Erie, Pennsylvania, United States · Hybrid
$13/hr–$15/hr
Healthcare Appointment & Scheduling Coordinator (Work From Home) Company: Expivia Marketing Location: Work From Home (Initial Training at Expivia’s Main Office – Erie, PA) Employment Type: Full-Time Pay: $13.00 - $15.00 …
Skills: Appointment Scheduling, Customer Service, Care Coordination, Call Center Operations, Data Entry
Erie, Pennsylvania, United States • Hybrid
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Manage inbound calls to schedule and coordinate healthcare appointments using multiple software systems. Maintain accurate patient records while ensuring a professional and compassionate customer experience.
Requires a high school diploma or GED, strong computer skills, and the ability to pass a background check and drug screening. Experience in healthcare scheduling or call centers is preferred.
Healthcare Appointment & Scheduling Coordinator (Work From Home)
Company: Expivia Marketing
Location: Work From Home (Initial Training at Expivia’s Main Office – Erie, PA)
Employment Type: Full-Time
Pay: $13.00 - $15.00 per hour (based on experience)
Why You'll Love This Role
Join Expivia Marketing and make a meaningful impact by helping individuals access important services and appointments. After completing paid in-person training at our Erie, PA office, you'll transition into a permanent work-from-home position with all equipment provided by the company.
This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a fast-paced environment.
What You'll Do
What We're Looking For
Required Qualifications:
Preferred Experience:
The Ideal Candidate
We're looking for individuals who are:
Successful candidates thrive in structured environments, enjoy assisting people, and take pride in delivering exceptional service.
Training & Work From Home
Compensation & Growth
Why Work With Expivia?
At Expivia, you're more than just an employee — you're part of a team that values growth, development, and making a difference. We provide the tools, training, and support needed to build a successful long-term career while enjoying the flexibility of working from home.
If you're looking for a rewarding role where you can help others every day while growing professionally, we'd love to hear from you.
100% USA contact center. AI that scores every call. The only BPO on NICE CXone's Executive Council. www.expivia.com
Expivia is a 100% USA contact center BPO headquartered in Erie, Pennsylvania. Every agent. Every call. American soil. No exceptions. No offshore seats. Not now. Not ever. We are the only BPO invited to sit on NICE CXone's Executive Customer Council. That means we help design the platform most contact centers run on. When you work with us, you get a team that knows CXone at the architecture level. We also built our own AI. OttoQA is our proprietary quality assurance platform that scores 100% of your calls automatically. Not 2%. Not a random sample. Every single interaction gets scored for quality, compliance, and sentiment the moment it ends. Your dashboard shows exactly what our supervisors see. When an agent struggles on a call, OttoQA catches it in minutes. Our AI training platform REDO recreates that exact scenario. The agent practices it before their next shift. Not next week. That day. This is not a call center with AI bolted on. This is an operation built around it. Agent Assist. Auto summarization. Predictive analytics. Intelligent routing. All running in the background while real humans have real conversations with your customers. 15 years in business. 600 seats. All-inclusive pricing with no hidden technology fees. Healthcare, financial services, retail, government, 211 support. We go live in 14 days. There is a right way to run a contact center. And it is worth fighting for. expivia.com
Offices: 2840 West 21st Street, Erie, Pa 16506, US
100% USA contact center. AI that scores every call. The only BPO on NICE CXone's Executive Council. www.expivia.com
Expivia is a 100% USA contact center BPO headquartered in Erie, Pennsylvania. Every agent. Every call. American soil. No exceptions. No offshore seats. Not now. Not ever. We are the only BPO invited to sit on NICE CXone's Executive Customer Council. That means we help design the platform most contact centers run on. When you work with us, you get a team that knows CXone at the architecture level. We also built our own AI. OttoQA is our proprietary quality assurance platform that scores 100% of your calls automatically. Not 2%. Not a random sample. Every single interaction gets scored for quality, compliance, and sentiment the moment it ends. Your dashboard shows exactly what our supervisors see. When an agent struggles on a call, OttoQA catches it in minutes. Our AI training platform REDO recreates that exact scenario. The agent practices it before their next shift. Not next week. That day. This is not a call center with AI bolted on. This is an operation built around it. Agent Assist. Auto summarization. Predictive analytics. Intelligent routing. All running in the background while real humans have real conversations with your customers. 15 years in business. 600 seats. All-inclusive pricing with no hidden technology fees. Healthcare, financial services, retail, government, 211 support. We go live in 14 days. There is a right way to run a contact center. And it is worth fighting for. expivia.com
Offices: 2840 West 21st Street, Erie, Pa 16506, US
