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Jobs at Exotel (Now Hiring) — 7 open

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Lead – Integration & Customisation Resident Engineers (ICE)

Gurgaon, Haryana, India · On-site

Senior$87M raised

<p> </p><h1>About Exotel</h1><p> </p><p>Exotel is India's leading AI-first cloud communications platform, powering over <strong>25 billion customer conversations annually</strong> for <strong>6,000+ enterprises</strong> …

Skills: Team Leadership, REST/SOAP APIs, CRM Integration, IVR/ACD Configuration, Python

Exotel logoExotel

Legal Intern - Gurugram

Gurgaon, Haryana, India · On-site

Entry level$87M raised

<h1><strong>About us</strong></h1><p> </p><p>Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billio…

Skills: Legal Research, Corporate Law, Document Proofreading, MS Excel, MS Word

Exotel logoExotel

Director-Solution Engineering & GTM Enablement

Gurgaon, Haryana, India · On-site

Senior+$87M raised

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Skills: Solutions Engineering Leadership, GTM Enablement, Capacity Planning, Sales Methodology, Technical Win Strategy

Exotel logoExotel

MTS - 1 (IPO Readiness Team)

Bangalore North, Karnataka, India · On-site

Mid level$87M raised

<p dir="ltr">Job Description: Software Engineer 1 - IPO Readiness Platform</p><p><strong> </strong></p><p dir="ltr">About Exotel:</p><p dir="ltr">Exotel is the emerging market&rsquo;s leading full-stack customer engageme…

Skills: Golang, Ruby, AWS, REST Microservices, MySQL

Exotel logoExotel

Consultant - RevOps & GTM

Gurgaon, Haryana, India · On-site

Senior$87M raised

<h2 dir="ltr">About Us</h2><p dir="ltr">Exotel is the emerging market&rsquo;s leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite …

Skills: Advanced Excel, Google Sheets, Salesforce Reporting, SQL, Tableau

Exotel logoExotel

Product Support Engineer - 2 (Gurugram)

Gurgaon, Haryana, India · On-site

Mid level$87M raised

<h1>About Us</h1><p> </p><p>Exotel is the emerging market&rsquo;s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel&rsquo;s cloud-based product su…

Skills: Product Support, Linux CLI, SQL, Networking, Troubleshooting

Exotel logoExotel

Member of Technical Staff - 1 (Voice4Ai)

Bangalore North, Karnataka, India · On-site

Mid level$87M raised

<h1>About us</h1><p> </p><p>Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and conne…

Skills: Golang, REST Microservices, AWS, VoIP, SIP

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Lead – Integration & Customisation Resident Engineers (ICE)

Exotel

Gurgaon, Haryana, India • On-site

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Senior

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  • Full-time
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

Lead and manage a team of Resident Engineers to deliver high-quality integrations and customizations of Exotel's communication stack for enterprise clients. Act as the primary technical point of contact for escalations and drive delivery excellence through standardizing processes and tracking KPIs.

Requirements

Requires 6-10 years of technical experience with at least 2 years of team management in a SaaS, CPaaS, or CCaaS environment. Must possess deep expertise in APIs, telephony protocols, scripting languages, and cloud infrastructure.

Full job description

 

About Exotel

 

Exotel is India's leading AI-first cloud communications platform, powering over 25 billion customer conversations annually for 6,000+ enterprises across India, Southeast Asia, and the Middle East.

From voice and contact centres to AI-powered customer engagement, Exotel enables businesses to build reliable, scalable, and intelligent customer experiences. As we continue to scale and prepare for our next phase of growth, we're looking for leaders who can help deliver exceptional customer outcomes.

 

About the Role

 

The Lead – Integration & Customisation Resident Engineers (ICE) will lead a team of Resident Engineers embedded with enterprise customers to deliver integrations, customisations, automation, and technical solutions on Exotel's platform.

You will be responsible for team leadership, delivery excellence, customer escalations, stakeholder management, and driving technical best practices across customer engagements.

 

What You'll Do

 

Team Leadership

 

  • Lead, mentor, and grow a team of 10–20 Resident Engineers.
  • Drive hiring, onboarding, performance management, and career development.
  • Build a culture of ownership, accountability, and continuous learning.

 

Delivery & Operations

 

  • Own delivery quality across customer implementations and integrations.
  • Ensure the successful execution of APIs, workflows, automations, AI bots, and platform customisations.
  • Drive SLA adherence, operational excellence, and continuous improvement.

 

Customer Management

 

  • Act as the leadership escalation point for enterprise customers.
  • Partner with customer IT, engineering, and business stakeholders.
  • Participate in customer reviews, governance meetings, and escalation management.

 

Solutioning & Innovation

 

  • Guide integration architecture and technical solution design.
  • Promote reusable frameworks, automation, and best practices.
  • Drive adoption of AI-powered customer engagement solutions and emerging technologies.

 

What We're Looking For

 

Experience

 

  • 6–10 years of experience in SaaS, CPaaS, CCaaS, Contact Centre, or Enterprise Software environments.
  • 2+ years of experience managing technical or delivery teams.
  • Strong experience leading customer-facing technical projects and enterprise implementations.

 

Technical Expertise

 

  • Strong knowledge of REST APIs, Webhooks, CRM integrations, and enterprise applications.
  • Experience with Salesforce, Zoho, Freshdesk, Zendesk, or similar platforms.
  • Understanding of IVR, SIP, VoIP, WebRTC, Contact Centre, and Customer Engagement technologies.
  • Working knowledge of AWS/GCP/Azure, Linux, SQL, and networking fundamentals.

 

Customer & Leadership Skills

 

  • Strong stakeholder management and escalation handling experience.
  • Ability to engage confidently with enterprise customers and senior stakeholders.
  • Excellent problem-solving, communication, and team leadership skills.
  • Data-driven approach to delivery management and operational excellence.

 

Good to Have

 

  • Experience as a Resident Engineer Manager, Technical Account Manager, Solutions Engineering Lead.
  • Exposure to Conversational AI, Voice Bots, Chatbots, and AI-powered CX solutions.
  • Familiarity with platforms such as Twilio, Genesys, Amazon Connect, Yellow.ai, Freshworks, or similar technologies.
  • PMP, ITIL, Scrum, or related certifications.

 

 

Related keywords

CPaaSCCaaSSaaSREST APISOAP APIWebhooksSalesforceZohoFreshdeskSIPVoIPWebRTCPythonNode.jsBashSQL

About Exotel

LinkedInVisit site

The Customer Engagement Platform delivering delightful CX at scale for HDFC, Swiggy, Ola, Flipkart, GoJek, 7K+ clients.

Industry
Telecommunications
Company size
1,001-5,000 employees
Founded
2011
Headquarters
Bangalore, Karnataka
LinkedIn followers
72,207
Total funding
$87M

Exotel is your AI transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries, we facilitate over 25+ billion annual conversations through omnichannel, voice, agents, and bots. Exotel’s AI-powered solutions empower agents, bots and customers alike, enhancing interactions with conversational intelligence and optimising resources to deliver exceptional CX and business growth. Exotel wins when you Win.

Offices: Exotel Techcom Private Limited, Maruthi Infotech Center, 2nd Floor, Tower A, 540, 100 Feet Rd, Krishna Reddy Layout, Amarjyoti Layout, Domlur, Bangalore, Karnataka 560071, IN

CXGenAICloud Call CenterCCaaSCall Center SoftwareDigital Customer EngagementConversational AIChatBotAutomated RoutingIVR
View all jobs at Exotel

About Exotel

LinkedInVisit site

The Customer Engagement Platform delivering delightful CX at scale for HDFC, Swiggy, Ola, Flipkart, GoJek, 7K+ clients.

Industry
Telecommunications
Company size
1,001-5,000 employees
Founded
2011
Headquarters
Bangalore, Karnataka
LinkedIn followers
72,207
Total funding
$87M

Exotel is your AI transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries, we facilitate over 25+ billion annual conversations through omnichannel, voice, agents, and bots. Exotel’s AI-powered solutions empower agents, bots and customers alike, enhancing interactions with conversational intelligence and optimising resources to deliver exceptional CX and business growth. Exotel wins when you Win.

Offices: Exotel Techcom Private Limited, Maruthi Infotech Center, 2nd Floor, Tower A, 540, 100 Feet Rd, Krishna Reddy Layout, Amarjyoti Layout, Domlur, Bangalore, Karnataka 560071, IN

CXGenAICloud Call CenterCCaaSCall Center SoftwareDigital Customer EngagementConversational AIChatBotAutomated RoutingIVR
View all jobs at Exotel

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