Reporting to the Senior Assistant Vice President or Vice President, this role is responsible for driving the achievement of short- and long-term business objectives through efficient and effective operations management. …
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Analyze insurance operational processes including premium flows, bordereaux processing, expense allocations, and reporting hierarchies. Support finance and accounting functions through process reviews and reporting enhan…
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Skills: Coding, Auditing, Outpatient surgery coding, IVR, General surgery
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EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the …
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Engagement Manager $150k-$185k plus bonus & benefits For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits The posted range is the hiring range for this …
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Proficient with computer systems and software including Microsoft Excel, Outlook and Word Typing Speed of at least 30 WPM and 90% accuracy US P&C insurance experience mandatory Audit/ QA experience will be desirable
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Philadelphia, Pennsylvania, United States · Hybrid
$50k–$70k/yr
Mid level$150M raised
About the EXL Insurance Premium Audit Group: A leader in the field, EXL can complete all levels of premium audits on all auditable exposure types. We train our 450+ highly skilled professionals worldwide utilizing our in…
Philadelphia, Pennsylvania, United States · Remote OK
$40k–$60k/yr
Entry level$150M raised
About the EXL Insurance Premium Audit Group: A leader in the field, EXL can complete all levels of premium audits on all auditable exposure types. We train our 450+ highly skilled professionals worldwide utilizing our in…
Skills: Premium auditing, Data analysis, Predictive modeling, Machine learning, Microsoft Office Suite
Philadelphia, Pennsylvania, United States · Hybrid
$60k–$90k/yr
Senior$150M raised
About the EXL Insurance Premium Audit Group: A leader in the field, EXL can complete all levels of premium audits on all auditable exposure types. We train our 450+ highly skilled professionals worldwide utilizing our in…
Skills: Premium auditing, Field auditing, Data analysis, Time management, Communication skills
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Lead operational analytics strategy across teams. Ensure data-driven decision-making in operations. Partner with leadership to drive business goals through operational insights.
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Full-time
Posted 2d ago
~40 hrs/week
Responsibilities
This role is responsible for driving business objectives through efficient operations management and ensuring profitability targets are met. It also involves leading client transitions, coaching managers, and promoting high levels of client and employee retention.
Requirements
Candidates must have a minimum of 7 years of experience in contact center operations, including at least 3 years in senior leadership. Additionally, experience in US Healthcare operations and clinical data management is required.
Full job description
Reporting to the Senior Assistant Vice President or Vice President, this role is responsible for driving the achievement of short- and long-term business objectives through efficient and effective operations management. The position ensures delivery against profitability targets, leads and coordinates new client transitions, and implements initiatives that enhance client satisfaction. The role also focuses on coaching, training, and developing managers and supervisors, while actively promoting client and employee retention through strong leadership and engagement practices.
Related keywords
Operations ManagementContact CenterUS HealthcareClinical Data ManagementLeadershipProfitabilityClient TransitionsEmployee RetentionClient SatisfactionBusiness ObjectivesManagementSupervisionOperations
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
Operations ManagementDecision AnalyticsTechnology PlatformsHealthcareFinance & AccountingInsuranceRisk & Financial ManagementTravelTransportation and logisticsBanking and Financial Services
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
Operations ManagementDecision AnalyticsTechnology PlatformsHealthcareFinance & AccountingInsuranceRisk & Financial ManagementTravelTransportation and logisticsBanking and Financial Services