Pasay, Metro Manila, Philippines · On-site
We are seeking a highly motivated and knowledgeable Subject Matter Expert (SME) to join our team. The ideal candidate will serve as the primary process and product expert, providing real-time support to frontline agents,…
Skills: Process Expertise, Product Expertise, Escalation Handling, Coaching, Analytical Skills
Pasay, Metro Manila, Philippines · On-site
We are seeking a highly motivated and knowledgeable Subject Matter Expert (SME) to join our team. The ideal candidate will serve as the primary process and product expert, providing real-time support to frontline agents,…
Skills: Process Expertise, Product Expertise, Escalation Handling, Coaching, Analytical Skills
United States · Hybrid
Key Role & Responsibilities 1) Agentic Delivery Leadership (LLM + Multi‑Agent) Define and lead the agentic delivery vision and roadmap for data engineering / platform modernisation engagements. Design multi‑agent workflo…
Skills: Agentic Delivery, LLM Orchestration, Data Engineering, Data Migration, DataOps
Gurugram, Haryana, India · Hybrid
Role & Responsibilities: Collaborate with stakeholders (Domain Lead(Ops, IT, Data leads)) to understand the business needs and shape the vision and roadmap for data-driven initiatives to alignment with strategic prioriti…
Skills: Product Ownership, Data Modeling, Agile Methodologies, Scrum, Kanban
Chennai, Tamil Nadu, India · Hybrid
We are seeking an experienced Clinical Coding Subject Matter Expert (SME) to support the development, validation, and continuous improvement of AI-powered solutions across its Healthcare Payer Practice. In this role, you…
Skills: ICD-10-CM/PCS, CPT/E&M, DRG Inpatient Coding, Payer Adjudication Logic, Prior Authorization Workflows
Chennai, Tamil Nadu, India · Hybrid
Design and implement server-side logic, define and maintain databases, and integrate user-facing elements developed by front-end developers. Ensure high performance and responsiveness of applications, and implement secur…
Skills: Generative AI, Large Language Models, Python, Machine Learning, MLOps
Noida, Uttar Pradesh, India · Hybrid
This role involves working independently on coding tasks, debugging, and collaborating with other team members to ensure the delivery of high-quality software solutions.
Skills: Coding, Debugging, Software Development, Collaboration
Cluj-Napoca, Romania · On-site
What You'll Do Lead and Develop Your Team Manage, coach, and inspire a team of approximately 15 Treasury Services & Transfer Agency Specialists Create an inclusive, collaborative, and high-performance team culture Set cl…
Skills: Team Leadership, Performance Management, Operational Excellence, Client Experience Management, Stakeholder Management
Cluj-Napoca, Romania · On-site
What You'll Do Drive Quality Excellence Lead quality assurance initiatives that support outstanding client experiences Conduct quality reviews through random sampling and thematic assessments Monitor regulatory complianc…
Skills: Quality Assurance, Compliance Monitoring, Root Cause Analysis, Coaching, Stakeholder Management
Cluj-Napoca, Romania · On-site
What You'll Do Handle inbound customer inquiries related to transfer agency and treasury services Provide professional and personalized support via phone Assist clients with account maintenance, transactions, account tra…
Skills: Customer Service, Transfer Agency, Treasury Services, Account Maintenance, Problem Solving
Gurugram, Haryana, India · On-site
Develop and maintain Power BI dashboards and reports for business stakeholders Create data models, relationships, and optimized DAX measures Perform data extraction, transformation, and loading (ETL) using Power Query En…
Skills: Power BI, DAX, Power Query, Data Modeling, ETL
Bengaluru, Karnataka, India · Hybrid
Lead AI and ML development initiatives, managing teams and driving innovations in machine learning models and algorithms.
Skills: Conversational AI, Dialogflow CX, Dialogflow ES, CCAI, Google Cloud Platform
Noida, Uttar Pradesh, India · Hybrid
The FP&A professional is responsible for delivering financial analysis, budgeting, forecasting, and management reporting to support business objectives. This role collaborates with cross-functional teams to evaluate fina…
Skills: Financial Analysis, Budgeting, Forecasting, Management Reporting, Financial Performance Evaluation
Noida, Uttar Pradesh, India · Hybrid
This role requires accounting and reporting of ceded reinsurance • Primary Responsibility: Prepare financial and management reporting Perform Regulatory reporting such Schedule P, Schedule F etc Review ceded premium and …
Skills: Ceded Reinsurance, Financial Reporting, Regulatory Reporting, Schedule P, Schedule F
Quezon City, Metro Manila, Philippines · On-site
Basic Function: Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies. Support client’s strategy by driving service excellence through effe…
Skills: Team Management, Coaching, Feedback, Written Communication, Verbal Communication
Noida, Uttar Pradesh, India · Hybrid
Must-Haves: - *Engineering Graduate/Post Graduate* (B.Tech, MCA, M.Tech) - *2+ years of experience with:* - *Microsoft Copilot Studio:* Crafting conversational interfaces and automating workflows via nocode and procode a…
Skills: Microsoft Copilot Studio, Power Automate, Azure AI Services, Agentic AI, AI Foundry
City of Cebu, Cebu, Philippines · Hybrid
Accurately calculate and process payroll, maintain records, ensure compliance, and verify payroll data.
Skills: MS Excel, MS VBA, MS Access, PowerQuery, PowerPivot
City of Cebu, Cebu, Philippines · Hybrid
The Quality Excellence Assistant Manager is responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes.
Skills: Operational Planning, Process Management, Quality Assurance, Process Improvement, Monitoring and Reviewing
Chennai, Tamil Nadu, India · Hybrid
Overview CPC certification; 3+Years experience after Certification; Overall 3+; years of coding experience Specialty worked: Outpatient surgery APC Facility coding is an added advantage Good communication, flexibility re…
Skills: Outpatient Surgery Coding, IVR Coding, General Surgery Coding, APC Facility Coding, Medical Auditing
Noida, Uttar Pradesh, India · Hybrid
Strong application development expertise on VBA, SQL/ Oracle, MS-Access, Visio, Excel Macros, Power BI Experience in automation at Green / Black Screens (Legacy systems) Understanding of software skills such as business …
Skills: VBA, SQL, Oracle, MS-Access, Visio
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The SME serves as the primary process and product expert providing real-time support and guidance to frontline agents. They are responsible for handling escalations, ensuring procedural compliance, and driving continuous improvement initiatives to enhance operational efficiency.
Candidates should have 1 to 3 years of contact center experience with strong analytical and communication skills. Experience in coaching, escalation handling, or knowledge of insurance and financial services is preferred.
We are seeking a highly motivated and knowledgeable Subject Matter Expert (SME) to join our team. The ideal candidate will serve as the primary process and product expert, providing real-time support to frontline agents, assisting with escalations, ensuring compliance with established procedures, and driving continuous improvement initiatives to enhance operational performance and customer experience.
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
