Noida, Uttar Pradesh, India · Hybrid
The Quality Excellence Manager is responsible for leading and driving the Quality & Excellence framework across operations, ensuring high-quality customer interactions, regulatory and client compliance, and strong alignm…
Skills: Quality Governance, Audit Accuracy, Data Analytics, Process Transformation, Coaching Governance
Cape Town, Western Cape, South Africa · On-site
· Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards. · Applying empathy and emotional intelligence to connect with cust…
Skills: Customer service, Telephone communication, Empathy, Emotional intelligence, Negotiation
Noida, Uttar Pradesh, India · Hybrid
Sound understanding of insurance products Data mining, Reporting and Analysis. Database administration/development.
Skills: Insurance products, Data mining, Reporting, Analysis, Database administration
Noida, Uttar Pradesh, India · Hybrid
R2R (Record to Report) Analyst Perform end-to-end Record to Report (R2R) activities including General Ledger accounting, journal entries, account reconciliations, and month-end close. Manage bank reconciliations, bank jo…
Skills: General Ledger, Journal Entries, Account Reconciliations, Month-end Close, Fixed Assets Accounting
Gurugram, Haryana, India · Hybrid
Analyze and interpret large datasets to extract meaningful insights and support decision-making processes in the business.
Skills: Data Analysis, Data Interpretation, Cloud Development, Decision Support
Pasay, Metro Manila, Philippines · Hybrid
Responsible for managing and reporting compliance for a business vertical for requirements arising out of: Client contracts, 3rd party certifications, regulatory requirements and other management driven requirements thro…
Skills: Compliance management, Audit, Quality management methodologies, Microsoft Word, Microsoft PowerPoint
Minneapolis, Minnesota, United States · Hybrid
$140k–$170k/yr
About the Role EXL Service is seeking an accomplished Data (DBX) Leader with 12–15 years of progressive experience in designing, implementing, and governing enterprise cloud and data architectures. The ideal candidate br…
Skills: AWS, Databricks, Cloud Architecture, Data Engineering, Python
United States · Remote OK
$275k–$300k/yr
VP, Applied AI Growth – Healthcare Markets is a senior strategic role accountable for driving revenue growth and CXO‑level expansion for EXL Healthcare by shaping and selling transformational, AI‑ and analytics‑led indus…
Skills: Strategic Planning, Revenue Growth, Healthcare Consulting, Artificial Intelligence, Data Analytics
United States · Hybrid
$185k–$250k/yr
We are looking for a Vice President to lead Contact Center and Customer Experience (CX) Transformation for our Banking & Financial Services (BFS) group, spanning Retail Banking, Cards & Payments, Lending, and Wealth Mana…
Skills: Contact center transformation, Customer experience, Consultative selling, Business development, Banking
United States · Hybrid
$185k–$250k/yr
We are looking for a Vice President to lead Contact Center and Customer Experience (CX) Transformation for our Diversified Industries Group (DIG), spanning Retail, E-commerce, Travel & Hospitality, and Telecom clients. T…
Skills: Contact center transformation, Customer experience strategy, Consultative selling, Business development, Revenue management
United States · Hybrid
$65k–$87k/yr
EXL Service is seeking an accomplished Senior Databricks Data Engineer with 10–12 years of experience designing, developing, and optimizing enterprise data platforms and large-scale ETL solutions. The ideal candidate bri…
Skills: Databricks, Spark, Delta Lake, Azure Data Platform, PySpark
New York, New York, United States · Hybrid
$130k–$155k/yr
We are looking for a Data Engineer with strong skills in Java and Spring Boot to design and build scalable data solutions for one of our client programs. The role focuses on developing robust backend services and data pi…
Skills: Java, Spring Boot, Apache Kafka, Oracle, SQL
United States · Hybrid
$90k–$140k/yr
We are seeking a Business Data Analyst with a strong background in large-scale data applications, data analysis, and transformation to support enterprise-level initiatives in the Property & Casualty (P&C) Insurance domai…
Skills: SQL, Data mapping, Business analysis, Data analysis, Data transformation
United States · Remote OK
$160k–$190k/yr
Base salary ranges: $160k - $190k Total compensation includes base salary & annual bonus To learn more about EXL and what we offer, please visit us at https://www.exlservice.com/us-careers-and-benefits The Digital Divers…
Skills: Account Management, Client Relationship Management, Business Development, Retail Industry Knowledge, E-commerce Ecosystem
Noida, Uttar Pradesh, India · Hybrid
Data Scientists design and implement data analysis processes to derive actionable insights. Duties include building statistical models, analyzing large datasets, and presenting findings to stakeholders. You will collabor…
Skills: Data analysis, Statistical modeling, Data science tools, Data visualization, Problem solving
Gurugram, Haryana, India · Hybrid
We are seeking a skilled Power Platform Developer with a total of 5+ years of programming experience, including 3 years of specialized experience in Power Platform development. The ideal candidate will have a strong back…
Skills: Power Platform, Power Apps, Power Automate, Power BI, Dataverse
Cluj-Napoca, Romania · Hybrid
As a Talent Acquisition Specialist, you will play a crucial role in identifying, attracting, and hiring top-tier talent to support our organization's growth and success. Leveraging your extensive experience in recruitmen…
Skills: Talent acquisition, Full-cycle recruitment, Sourcing, Candidate evaluation, Candidate screening
Noida, Uttar Pradesh, India · Hybrid
Key Responsibilities Design and build RESTful and event-driven backend services in Python and/or Node.js that support multi-agent orchestration, HITL workflows, and exception routing across finance processes. Architect a…
Skills: Python, Node.js, AWS, Microservices, Event-driven architecture
New York, New York, United States · Hybrid
$130k–$150k/yr
We are looking for a Data Engineer with strong skills in Java and Spring Boot to design and build scalable data solutions for one of our client programs. The role focuses on developing robust backend services and data pi…
Skills: Java, Spring Boot, Apache Kafka, Oracle, SQL
Noida, Uttar Pradesh, India · On-site
Essential Functions Responsible for the review, evaluation, and input of pharmacy benefits. Reviews documentation and interprets data obtained from the client benefit database. Coordinates with team POC / Supervisors whe…
Skills: Pharmacy benefits, Data interpretation, Documentation review, Benefit evaluation, Customer service
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The Quality Excellence Manager leads and drives the quality framework across operations to ensure regulatory compliance and high-quality customer interactions. This role oversees quality governance, audit accuracy, and process transformation initiatives to improve operational efficiency and people capability.
The role requires a graduate degree and experience in managing quality frameworks and operational excellence. Candidates should possess strong analytical skills and the ability to drive process improvements within a data-led business environment.
The Quality Excellence Manager is responsible for leading and driving the Quality & Excellence framework across operations, ensuring high-quality customer interactions, regulatory and client compliance, and strong alignment with business objectives. This role will oversee quality governance, audit accuracy, insights and analytics, coaching governance, and process transformation initiatives to improve people capability, operational efficiency, and customer experience.
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
