Algiers, Algiers, Algeria · On-site
Join our Team About this opportunity: We are seeking a dedicated and dynamic Support Engineer to join our innovative team. In this role, you will provide data-driven solutions to customer-reported problems in alignment w…
Skills: Customer Problem Management, Change and Improvement Management, Preemptive Support, CS Portfolio Competence, Data Analysis
Kisangani, Tshopo, Democratic Republic of the Congo · Hybrid
Join our Team About this opportunity: Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our netw…
Skills: Project Management, Product Launch, Industrialization, Stakeholder Management, Risk Assessment
Gurugram, Haryana, India · On-site
Join our Team About this opportunity: oin Ericsson as a Full Stack Senior Software Architect, leading end-to-end architecture and hands-on delivery of modern, scalable full-stack solutions. You will own system design, en…
Skills: Java, Spring Boot, JavaScript, TypeScript, Angular
Mumbai, Maharashtra, India · On-site
Grow with us Job Summary: We are now looking for an ASP Manager, you will assure best value at procurement of ASP services in accordance to related scope. You will have all needed information on supplier base in rollout …
Skills: ASP Management, Procurement, Vendor Relationship Management, RAN Deployment, Microwave Domain
Yokohama, Japan · On-site
Join our Team About us Ericsson is opening a state‑of‑the‑art R&D center in Yokohama focused on Radio and Software development. This new hub will support leading Japanese CSPs, partner with local vendors and deliver Japa…
Skills: Project Management, Board Design, Hardware Design Process, RF Design, Signal Integrity
Yokohama, Japan · On-site
Join our Team About us Ericsson is opening a state‑of‑the‑art R&D center in Yokohama focused on Radio and Software development. This new hub will support leading Japanese CSPs, partner with local vendors and deliver Japa…
Skills: PCB Design, Cadence Allegro, RF Design, High-Speed Interfaces, DFM
Tetla, Veracruz, Mexico · On-site
Join our Team About this opportunity We are looking for a mid-level Project Engineer to join our Tlaxcala factory. In this role, you will be a key player in industrialization and NPI, ensuring a smooth transfer of new an…
Skills: Industrialization, NPI, Production Engineering, Process Validation, Lean Manufacturing
Montreal, Quebec, Canada · On-site
Grow with us Lieu : Montréal, QC. Durée : 4 mois Date de début : 8 septembre 2026 Veuillez télécharger votre relevé de notes non officiel lors de la candidature. (Utilisez l'onglet « Lettre de motivation ».) Veuillez ind…
Skills: Golang, C++, Docker, Kubernetes, REST
Riyadh, Riyadh, Saudi Arabia · On-site
Grow with us About this opportunity: At Ericsson, the Automated Operations Engineer is a core part of our Managed Services delivery, operating in line with the Ericsson Operations Engine. This role is responsible for coo…
Skills: Network Monitoring, Incident Management, Fault Management, Troubleshooting, GSM
Madrid, Community of Madrid, Spain · Hybrid
Long Description We are looking for a highly motivated and passionate SW Developer to join our 5G Cloud Native R&D organization. You will work with cutting edge technologies and join a team of high performing developers …
Skills: Java, C++, Kubernetes, Distributed Databases, Telecommunications Protocols
Riyadh, Riyadh, Saudi Arabia · On-site
Grow with us About this opportunity: At Ericsson, the Service Desk serves as the central hub of Automation Operations and acts as the single point of contact (SPOC) between Service Delivery teams and all other business f…
Skills: Incident Management, Problem Management, Request Fulfillment, Telecom Operations, Managed Services
Chennai, Tamil Nadu, India · On-site
Join our Team About this opportunity: We are starting a new Silicon R&D center in Bangalore. Join our team as we pioneer the IPs that power the digitalASICs of tomorrow's mobile standards. Ericsson System on a Chip (SoC)…
Skills: ASIC IP Design, SystemVerilog, RTL Sign-off, TCL, Python
Chennai, Tamil Nadu, India · On-site
Join our Team About this opportunity: We are starting a new Silicon R&D center in Bangalore. Join our team as we pioneer the IPs that power the digital ASICs of tomorrow's mobile standards. Ericsson System on a Chip (SoC…
Skills: ASIC Verification, SystemVerilog, UVM, AMBA, AXI
Chennai, Tamil Nadu, India · On-site
Join our Team About this opportunity: We are starting a new Silicon R&D center in Bangalore. Join our team as we pioneer the IPs that power the digital ASICs of tomorrow's mobile standards. Ericsson System on a Chip (SoC…
Skills: ASIC Verification, SystemVerilog, UVM, AMBA AXI, AMBA CHI
Chennai, Tamil Nadu, India · On-site
Join our Team About this opportunity: We are starting a new Silicon R&D center in Bangalore. Join our team as we pioneer the IPs that power the digitalASICs of tomorrow's mobile standards. Ericsson System on a Chip (SoC)…
Skills: ASIC IP Design, SystemVerilog, RTL Design, SpyGlass, Synthesis
Noida, Uttar Pradesh, India · On-site
Join our Team About this opportunity: Join Ericsson as a Scrum Master and take on a key role in driving the automation of managed services delivery activities. Your expertise will be instrumental in ensuring that our aut…
Skills: Scrum, Agile, Kanban, XP, User Stories
Łódź, Łódź Voivodeship, Poland · Hybrid
Join our Team About this opportunity Ericsson is number one in 5G Core Network area in the world. We shape the standards, invent & deliver solutions E2E starting from the idea and ending on release & maintenance. Our pro…
Skills: C++, Erlang, GoLang, Linux, Kubernetes
Noida, Uttar Pradesh, India · On-site
Join our Team About this opportunity: At Ericsson, we are currently in search of a dedicated and proficient Automation Engineer (AE) to join our team. In this exciting role, you will be integral to the automation of defi…
Skills: Python, Object-Oriented Programming, Django, Flask, Fast API
Noida, Uttar Pradesh, India · On-site
Join our Team About this Opportunity Join our team at Ericsson in the vital role of Automation Engineer (AE). The AE will automate tasks identified and outlined in the customer's managed services delivery scope, followin…
Skills: Java, Groovy, JavaScript, Extjs, Multithreading
Noida, Uttar Pradesh, India · On-site
Join our Team About Opportunity The role is accountable for identifying business insights and driving improvement opportunities through Statistical, Exploratory, and Advanced Analytics. The analyst will design, automate,…
Skills: Statistical Analysis, Exploratory Data Analysis, Data Storytelling, Telecom Operations, Applied Mathematics
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves managing customer service requests from validation to resolution while ensuring network stability and SLA compliance. The engineer will also plan and execute software implementations and provide data-driven solutions to prevent service degradation.
Candidates should possess strong competencies in customer problem management, data analysis, and change management. Proficiency in handling CSR processes and fostering customer relationships is essential for success in this role.
We are seeking a dedicated and dynamic Support Engineer to join our innovative team. In this role, you will provide data-driven solutions to customer-reported problems in alignment with established processes and contracted Service Level Agreements. Focusing on fault prevention, identification, resolution, and stabilisation, you will expand your knowledge of our products, solutions, customer networks, and emerging technologies. With increasing experience, you'll take on a more instrumental role in handling operational and technical issues for our valued customers, specific solutions, or domains.
- Own Customer Service Requests, managing them from contract validation, through issue resolution.
- Play an active role in emergency situations to ensure timely restoration of customer networks.
- Oversee SLA and KPI performance, driving enhancements through consultative approaches to ensure customer satisfaction and contractual fulfillment.
- Conduct data-driven support, assisting in the prevention of service or performance degradation for our customers.
- Plan and execute contracted software implementations in customer networks, maintaining functionality and efficiency.
- Implement appropriate corrective actions in the event of unsuccessful software loading.
- Customer Problem Management.
- Change and Improvement Management.
- Preemptive support competence.
- CS Portfolio competence.
- Data Analysis.
- Negotiation.
- Customer Success.
- Machine Learning.
- Customer Relationship Building.
- CSR Handling Process.
- Trade Compliance.
- Knowledge Transfer and Reuse.
- Knowledge Sharing and Collaboration Skills.
- Release and change management.
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Algeria (DZ) || Alger
Req ID: 786428
We’re leading the next wave of mobile with 5G, AI, cloud, and network APIs, creating an open network ecosystem.
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive. The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe. Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today. Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative. The shift is happening. Are you part of it? Rules of the house available here: https://www.ericsson.com/en/newsroom/rules-of-the-house
Offices: Torshamnsgatan 21, Kista, Stockholm, SE · 818 Bourke St, Melbourne, VIC 3008, AU · NH-24, Noida, Uttar Pradesh 201309, IN · Hirsalantie 11, Kirkkonummi, Southern Finland 02420, FI · 349 Terry Fox Dr, Ottawa, ON K2K 2V6, CA
We’re leading the next wave of mobile with 5G, AI, cloud, and network APIs, creating an open network ecosystem.
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive. The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe. Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today. Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative. The shift is happening. Are you part of it? Rules of the house available here: https://www.ericsson.com/en/newsroom/rules-of-the-house
Offices: Torshamnsgatan 21, Kista, Stockholm, SE · 818 Bourke St, Melbourne, VIC 3008, AU · NH-24, Noida, Uttar Pradesh 201309, IN · Hirsalantie 11, Kirkkonummi, Southern Finland 02420, FI · 349 Terry Fox Dr, Ottawa, ON K2K 2V6, CA
