Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Team Management, Compliance Auditing, Risk Management, Program Management, Budget Forecasting
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders tur…
Skills: AI System Design, Machine Learning, Large Language Models, API Development, System Architecture
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders tur…
Skills: Machine Learning, Large Language Models, Agentic AI, Python, MLOps
Data Center Critical Facilities Technician – Technicien installations Critiques Data Center
Paris, Ile-de-France, France · On-site
Entry level$5.8B raised
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: HVAC Maintenance, Electrical Systems, Critical Power Systems, Plumbing, Fire Suppression Systems
Senior Supervisor, Data Center Critical Facilities
Dallas, Texas, United States · On-site
$103k–$155k/yr
Senior$5.8B raised
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
AI and Business Process Strategic Portfolio Integrator
Toronto, Ontario, Canada · Hybrid
$136k–$204k/yr
Senior$5.8B raised
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: GTM Ops, RevOps, Process Optimization, Business Case Development, Executive Communication
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Data Centre Commissioning, Programme Leadership, Electrical Systems, Mechanical Systems, Vendor Management
Data Center Critical Facilities IV ( Gatineau Location)
Ottawa, Ontario, Canada · On-site
$80k–$96k/yr
Mid level$5.8B raised
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Compliance Management, Quality Management, Information Security, Business Continuity, People Management
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Energy Market Analysis, Commodity Risk Management, Financial Analysis, Excel, Power Point
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Leave Administration, Workplace Accommodation, Medical Screening, Case Management, Statutory Compliance
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
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$59k–$88k/yr
Full-time
high school
Health Insurance, Life Insurance, Disability Insurance, Voluntary Plans, Retirement Plan, Paid Time Off
Posted 24d ago
Apply by Aug 10
~40 hrs/week
Responsibilities
The Data Center Customer Operations Technician is responsible for managing work orders, collaborating with cross-functional teams, and supporting daily operations within the data center. They will also perform installations, execute cross-connect work, and provide customer management support.
Requirements
Candidates should have a high school diploma or equivalent and 2-4 years of related technical or data center experience. A strong understanding of standard operating procedures and the ability to work cross-functionally is essential.
Full job description
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Applies solid knowledge of standard operating procedures to complete moderately complex tasks and resolve issues with sound judgement. Supports daily operations, collaborates with cross‑functional teams, and contributes to process improvements within the data center environment.
Key Responsibilities
Queue Management & Reporting
Manage and prioritize work orders, ensuring timely execution of moderately complex requests.
Collaborate with cross‑functional teams to resolve customer tickets efficiently.
Complete required reporting with accuracy; support ad‑hoc reporting needs.
Maintain detailed and clear documentation of all activities.
Update local asset databases and operational systems.
Identify workflow gaps and recommend process enhancements.
Installations
Perform moderately complex rack‑and‑stack installations and follow installation plans.
Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components.
Identify capacity constraints and escalate as needed.
Conduct quality checks on installations and on‑site support tasks; recommend improvements.
Assist with tape changes and backup support functions.
Cross‑Connect Work
Execute moderately complex cross‑connect installs, modifications, terminations, and testing.
Install, test, and verify various circuit types (e.g., switched, multiplexed).
Testing & Troubleshooting
Support Layer 1–3 testing and certification activities.
Troubleshoot moderately difficult circuits; escalate advanced issues when required.
Partner directly with customers to resolve technical issues and recommend solutions.
Stakeholder Partnership
Monitor materials and stock levels; proactively notify appropriate teams of needs.
Provide escalated work order support and assist in alarm dispatch.
Offer occasional back‑up support for security functions.
Customer Management
Deliver high‑quality service through timely execution of orders and changes.
Act as on‑site support for customer access, escorting, and operational needs.
Serve as point‑of‑contact for moderately complex customer requests or escalations.
Set clear expectations for deployment timelines and upgrades.
Projects
Partner with team members to support project tasks.
Coordinate vendor access and activities.
Conduct quality assurance checks on new installs and deployments.
Training & Team Support
Complete assigned training on schedule.
Provide informal guidance to junior team members and new hires when needed.
Qualifications
High school diploma or equivalent.
2–4 years of related technical or data center experience.
Strong understanding of standard operating procedures and basic installation/test methodologies.
Ability to work cross‑functionally, document work clearly, and engage with customers professionally.
Comfortable working in a fast‑paced, hands‑on environment.
The targeted pay range for this position in the following location is / locations are:
United States - NY4 New York City : 59,000 - 88,400 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company®, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.
Offices: One Lagoon Drive, Redwood City, California 94065, US · Luttenbergweg 4, 1101 EC, Amsterdam, NL · Units 6501-04A & 6507-08, 65/F, International Commerce Centre,, 1 Austin Road West, Kowloon, Hong Kong, Hong Kong, HK · 1188 E Arques Ave, Sunnyvale, CA 94085, US · 639 Gardeners Rd, Sydney, NSW 2020, AU
Business EcosystemsCloud ServicesColocationData ExchangeData SecurityEnterpriseFinancial ServicesInterconnectionInternational Business Exchange (IBX®) Data CentersInterconnection Oriented Architecutre
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company®, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.
Offices: One Lagoon Drive, Redwood City, California 94065, US · Luttenbergweg 4, 1101 EC, Amsterdam, NL · Units 6501-04A & 6507-08, 65/F, International Commerce Centre,, 1 Austin Road West, Kowloon, Hong Kong, Hong Kong, HK · 1188 E Arques Ave, Sunnyvale, CA 94085, US · 639 Gardeners Rd, Sydney, NSW 2020, AU
Business EcosystemsCloud ServicesColocationData ExchangeData SecurityEnterpriseFinancial ServicesInterconnectionInternational Business Exchange (IBX®) Data CentersInterconnection Oriented Architecutre