Amsterdam, North Holland, Netherlands · Hybrid
$436k–$654k/yr
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Customer Success Management, People Leadership, Renewal Strategy, Commercial Capability, Portfolio Management
Atlanta, Georgia, United States · On-site
$70k–$105k/yr
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Electrical Systems, HVAC/Cooling Systems, Mechanical Systems, Building Automation Systems, Preventative Maintenance
Redwood City, California, United States · Hybrid
$118k–$212k/yr
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders tur…
Skills: Go, Ruby on Rails, Distributed Systems, gRPC, HTTP
Shanghai, Shanghai, China · On-site
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: CAD Drafting, Microsoft Office, HVAC, Electrical Distribution Systems, Facility Maintenance
Toronto, Ontario, Canada · Hybrid
$131k–$181k/yr
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Risk Management, Internal Audit, HR Operations, Data Privacy, Labor Relations
Mumbai City, Maharashtra, India · Hybrid
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Pre-sales Technical Consultancy, Solution Design, Technical Consulting, Customer Demand Creation, RFI/P/Q Preparation
Valley, Alabama, United States · Hybrid
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Electrical Systems, Mechanical Systems, Fiber Optics, HVAC, Fire Systems
Sydney, New South Wales, Australia · Hybrid
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Operational Compliance, Regulatory Affairs, Risk Management, EHS Compliance, Government Engagement
Brampton, Ontario, Canada · On-site
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Electrical Systems, Mechanical Systems, Fiber Optics, HVAC, Fire Systems
Centro Novo do Maranhão, Maranhao, Brazil · On-site
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: HVAC Maintenance, Electrical Systems, Hydraulic Systems, BMS Monitoring, Critical Infrastructure
Saint-Denis, Réunion, France · On-site
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: HVAC Maintenance, Electrical Systems, Critical Power Systems, Plumbing, Fire Suppression Systems
Slough, England, United Kingdom · On-site
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Mechanical Engineering, Critical Infrastructure, Cooling Systems, CRAC/CRAH, Chillers
Dallas, Texas, United States · Hybrid
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Data Center Operations, Cabling, Equipment Installation, Troubleshooting, Ticket Handling
Dallas, Texas, United States · Hybrid
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: HVAC, Electrical Systems, Mechanical Systems, Building Monitoring Systems (BMS), Preventative Maintenance
Tokyo, Japan · On-site
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Physical Network Infrastructure, Cabling, Equipment Installation, Japanese Communication, Business English
Singapore, Singapore · Hybrid
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Java, Rest API, Spring Framework, Oracle, PostgreSQL
Sydney, New South Wales, Australia · Hybrid
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: BFSI Sales Leadership, Solution Selling, Revenue Forecasting, C-Suite Relationship Management, Strategic Planning
Singapore, Singapore · On-site
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Queue Management, Rack and Stack, Cross-Connect Installation, Fiber Optic Cabling, Layer 1 Testing
Secaucus, New Jersey, United States · On-site
$88k–$132k/yr
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Critical Facility Maintenance, BMS Monitoring, Electrical Distribution Systems, Mechanical Systems, Root Cause Analysis
Shanghai, Shanghai, China · On-site
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: CAD Drafting, Microsoft Office, HVAC, Electrical Distribution Systems, Facility Maintenance
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Lead a team of Customer Success Managers to drive revenue growth, customer retention, and expansion across enterprise and commercial portfolios. Partner with Sales and Service Management to mitigate renewal risks and ensure consistent customer value realization.
Requires a bachelor's degree in business or equivalent experience with a proven track record of leading Customer Success or Go-To-Market teams. Must possess strong commercial capability and experience leading teams through operating model changes.
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
The Senior Manager, Enterprise & Commercial Customer Success Management (CSM Channel) leads a team of Customer Success Managers to deliver sustained revenue growth, customer retention, and expansion across a defined portfolio of enterprise and commercial customers.
This role is the primary people leader responsible for translating Customer Success strategy into disciplined execution—driving commercial capability, embedding consistent customer outcomes, and ensuring operational rigor across renewal and expansion motions. The role partners closely with Sales and Service Management to protect value realization, improve renewal predictability, and reduce customer risk.
Own Renewal Outcomes and Value Realization
Accountable for identifying, managing, and mitigating renewal risk across the team’s customer portfolio
Ensure customer success plans are outcome-focused, current, and aligned to customer value realization strategies
Coach Customer Success Managers to lead value-based customer engagement and articulate clear business outcomes
Drive adoption of new products, services, and commercial capabilities within the customer base
Drive Adoption, Retention, and Expansion
Establish clear expectations for customer cadence, success planning, renewal readiness, and escalation
Ensure consistent engagement practices that reduce variability and minimize reactive issues
Partner with Sales Managers to align on renewal timing, messaging, and expansion opportunities
Support strategic engagement with key stakeholders on operational risks, renewal sentiment, and executive relationships
Portfolio & Performance Management
Leverage customer health indicators, risk signals, and portfolio insights to prioritize team effort where it matters most
Balance proactive intervention with capacity efficiency to maximize team impact
Provide regular inspection, feedback, and enablement aligned to commercial outcomes
Build readiness for team members progressing into senior CSM or leadership roles
People Leadership & Change Enablement
Coach and develop Customer Success Managers to strengthen commercial capability, confidence, and customer impact
Translate transformation intent into clear expectations, operating routines, and behavioral standards
Role-model outcome ownership by reinforcing “what good looks like” within the operating model
Enable change through prioritization, reinforcement of new ways of working, and resolution of ambiguity
Plan and manage team capacity across renewal risk, customer value delivery, and growth opportunities
Demonstrate inclusive leadership, timely feedback, and accountability for results during periods of change
Leadership Characteristics
Demonstrates strong knowledge and experience in customer success, go-to-market, or commercially driven environments
Leads confidently through ambiguity and operating-model change
Holds teams accountable for outcomes while fostering trust, clarity, and ownership
Operates with a strong customer-first and outcomes-led mindset
Knowledge and Experience
Bachelor’s degree in a business-related discipline or equivalent practical experience
Experience leading Customer Success or Go-To-Market teams in a scaled, segmented environment
Proven track record in building and executing commercial capability and renewal strategies
Strong understanding of adoption, retention, renewal readiness, and expansion disciplines
Experience leading teams through operating model and behavioral change.
Skills and Attributes
Strong simplifier with a bias toward clarity—able to define “who owns what” unambiguously
Customer- and commercial-outcome oriented
Confident people leader and coach
Data-informed, pragmatic, and action-oriented
Collaborative, resilient, and comfortable operating in ambiguity
The targeted pay range for this position in the following location is / locations are:
Poland - Warsaw Office WAO : 436,000 - 654,000 PLN / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects On-Target Earnings or OTE, which is base pay plus commissions, and does not include equity or benefits. Equity may be offered depending on the position.
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is a new position within our organization.The world's digital infrastructure company®
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company®, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.
Offices: One Lagoon Drive, Redwood City, California 94065, US · Luttenbergweg 4, 1101 EC, Amsterdam, NL · Units 6501-04A & 6507-08, 65/F, International Commerce Centre,, 1 Austin Road West, Kowloon, Hong Kong, Hong Kong, HK · 1188 E Arques Ave, Sunnyvale, CA 94085, US · 639 Gardeners Rd, Sydney, NSW 2020, AU
The world's digital infrastructure company®
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company®, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.
Offices: One Lagoon Drive, Redwood City, California 94065, US · Luttenbergweg 4, 1101 EC, Amsterdam, NL · Units 6501-04A & 6507-08, 65/F, International Commerce Centre,, 1 Austin Road West, Kowloon, Hong Kong, Hong Kong, HK · 1188 E Arques Ave, Sunnyvale, CA 94085, US · 639 Gardeners Rd, Sydney, NSW 2020, AU
