City of Edinburgh, Scotland, United Kingdom · On-site
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Skills: Customer Service, Cash Handling, Problem Solving, Complaint Handling, Payment Transactions
São Paulo, São Paulo, Brazil · Hybrid
Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Skills: Java, Spring Boot, Angular, AI-Assisted Development, Distributed Systems
São Paulo, São Paulo, Brazil · Hybrid
Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Skills: Java, Spring Boot, Angular, Python, .NET
São Paulo, São Paulo, Brazil · Hybrid
Company Description Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Skills: Stakeholder Management, Project Management, Performance Analysis, CRM, Loyalty Programme Management
London, England, United Kingdom · On-site
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Skills: Cleaning, Health And Safety Compliance, Waste Management, Surface Sanitization, Customer Service
Crowthorne, England, United Kingdom · On-site
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Skills: Cleaning, Health And Safety Compliance, Waste Management, Surface Sanitization, Customer Service
Vancouver, British Columbia, Canada · Hybrid
$65k–$75k/yr
Company Description This role is for Angstrom Sports, a proprietary sports pricing and product provider, building intricate, simulation driven pricing and risk systems to support the success of key sports brands across t…
Skills: AWS, EKS, EC2, RDS, Platform Support
Vancouver, British Columbia, Canada · Hybrid
$65k–$75k/yr
Company Description This role is for Angstrom Sports, a proprietary sports pricing and product provider, building intricate, simulation driven pricing and risk systems to support the success of key sports brands across t…
Skills: AWS, EKS, EC2, RDS, Datadog
Hyderabad, Telangana, India · On-site
Company Description Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into…
Skills: Payroll Accounting, Balance Sheet Reconciliation, Financial Reporting, Journal Entries, Audit Compliance
Hove, England, United Kingdom · On-site
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Skills: Food Preparation, Beverage Service, Point-of-Sale Systems, Cash Handling, Food Safety
Hove, England, United Kingdom · On-site
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Skills: Food Preparation, Beverage Service, Point-of-Sale Systems, Cash Handling, Food Safety
Scarborough, England, United Kingdom · On-site
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Skills: Customer Service, Cash Handling, Problem Solving, Payment Transactions, Complaint Handling
Rome, Lazio, Italy · Hybrid
$28k–$33k/yr
Descrizione dell'azienda REFERRAL 2 Siamo Entain. E cerchiamo te. Entra a far parte di un gruppo internazionale dove le persone vengono prima di tutto. In Entain Italia troverai un ambiente dinamico, inclusivo e stimolan…
Skills: Accounts Payable, General Ledger, Accounting Reconciliation, Microsoft Excel, Microsoft Office
Scunthorpe, England, United Kingdom · On-site
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Skills: Customer Service, Cash Handling, Problem Solving, Complaint Handling, Payment Transactions
Rome, Lazio, Italy · Hybrid
$28k–$33k/yr
Descrizione dell'azienda REFERRAL 2 Siamo Entain. E cerchiamo te. Entra a far parte di un gruppo internazionale dove le persone vengono prima di tutto. In Entain Italia troverai un ambiente dinamico, inclusivo e stimolan…
Skills: Product Roadmap Definition, Vendor Management, Market Analysis, Gaming Configuration, Compliance Monitoring
Sofia, Sofia-City, Bulgaria · Hybrid
Company Description We are a large and reputable online gaming and betting company committed to providing a safe and secure experience for our customers. We prioritize the protection of our customers' data and transactio…
Skills: Security Architecture, Network Security, Cloud Security, Risk Assessment, Identity and Access Management
Chesterfield, England, United Kingdom · On-site
Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Skills: Cleaning, Health And Safety Compliance, Waste Management, Surface Sanitization, Customer Service
Elmbridge, England, United Kingdom · On-site
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Skills: Customer Service, Cash Handling, Problem Solving, Payment Transactions, Complaint Handling
Vienna, Austria · On-site
$85k/yr
Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Skills: .NET, Web API, AWS, Application Monitoring, Team Leadership
Northampton, England, United Kingdom · On-site
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Skills: Customer Service, Cash Handling, Problem Solving, Payment Transactions, Complaint Handling
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Deliver outstanding customer service and process betting transactions while promoting safer gambling practices. Maintain high shop standards and handle customer concerns with empathy and problem-solving skills.
Candidates must be at least 18 years old with previous experience in a customer-facing environment. Confidence in interacting with customers in person and familiarity with cash handling are required.
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom.
Are you ready to launch a winning career?
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be x hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire your best. Join us, and a great compensation package is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Equal Opportunities.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
#LI-Onsite
There’s nothing like a career at Entain. We’re a leading, global sports betting and gaming company, delivering the most entertaining experiences, powered by technology, with market-leading player protection built in. In this environment, with our game-plan, and your energy and impact, you’ll perform at the height of your potential. We’re a FTSE company with 28,000 passionate people across five continents, known for iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin. Every day we give millions of players unmatched experiences. Whether you’re an engineer, marketer or retail specialist, a career here is a complete game changer.
Offices: London, GB · Brisbane, AU · Darwin, AU · Sydney, AU · Gateshead, GB
There’s nothing like a career at Entain. We’re a leading, global sports betting and gaming company, delivering the most entertaining experiences, powered by technology, with market-leading player protection built in. In this environment, with our game-plan, and your energy and impact, you’ll perform at the height of your potential. We’re a FTSE company with 28,000 passionate people across five continents, known for iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin. Every day we give millions of players unmatched experiences. Whether you’re an engineer, marketer or retail specialist, a career here is a complete game changer.
Offices: London, GB · Brisbane, AU · Darwin, AU · Sydney, AU · Gateshead, GB
