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Full-time
bachelor degree
Posted 31d ago
~40 hrs/week
Responsibilities
The role focuses on managing collections strategies, resolving billing discrepancies, and tracking overdue accounts to improve receivable performance. It involves collaborating with cross-functional teams and engaging with customers to ensure timely payments.
Requirements
Candidates should have 4-5 years of experience in collections or customer service and proficiency in MS Office and ERP/CRM systems. A bachelor's degree in Finance or Accounting is preferred.
Full job description
Responsibilities • Collaborate with Sales, Customer Service, and Finance teams to resolve billing or statement issues and support timely cash application. • Assist the supervisor in executing and refining collection strategies to improve receivable performance. • Reconcile orders with customer records, validate credits/debits, process unapplied cash, and resolve account discrepancies. • Prepare and issue manual dunning letters across various levels in accordance with established procedures. • Monitor auto‑dunning processes, identify deviations, and raise timely alerts for corrective action. • Track overdue accounts, perform credit risk assessments based on payment delays and aging, and escalate risks when necessary. • Coordinate with Legal teams on accounts requiring litigation or advanced recovery efforts. • Maintain detailed trackers and logs of collection communications, follow‑up activities, and customer commitments. • Engage with customers through calls, emails, and written communication to follow up on payments, resolve disputes, and provide invoice/statement copies as needed. Qualifications • Bachelor’s degree in Finance/Accounting (preferred) or a relevant diploma. • Proficiency in MS Office with working knowledge of ERP/CRM systems. • 4–5 years of experience in collections or customer service. • Strong verbal and written communication skills.
A trusted partner for millions of customers, Ecolab (NYSE:ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on more than a century of innovation, Ecolab has annual sales of $16 billion, employs approximately 48,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, high tech, life sciences, hospitality and industrial markets.
For more Ecolab news and information, visit www.ecolab.com.
Offices: 1 Ecolab Place, St. Paul, MN 55102, US · Richtistrasse 7, Wallisellen, Zurich 8304, CH · Ecolab-Allee 1, Monheim am Rhein, NW 40789, DE · 90 Piedmont Industrial Dr, Winston-Salem, NC 27107, US
A trusted partner for millions of customers, Ecolab (NYSE:ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on more than a century of innovation, Ecolab has annual sales of $16 billion, employs approximately 48,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, high tech, life sciences, hospitality and industrial markets.
For more Ecolab news and information, visit www.ecolab.com.
Offices: 1 Ecolab Place, St. Paul, MN 55102, US · Richtistrasse 7, Wallisellen, Zurich 8304, CH · Ecolab-Allee 1, Monheim am Rhein, NW 40789, DE · 90 Piedmont Industrial Dr, Winston-Salem, NC 27107, US