St. Louis, Missouri, United States · On-site
$100k/yr
Business Analyst – Contact Center Technology Location: Saint Louis, US Type: Full-time Department: Technology Service Job Summary As a Business Analyst, you will gather, analyze, validate, document, and maintain business…
Skills: Business Analysis, Requirements Gathering, Software Development Life Cycle, Jira, Confluence
Chandigarh, Chandigarh, India · On-site
eClerx is looking to hire an experienced professional with 8+ years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will …
Skills: Process Management, Team Leadership, Customer Operations, Data Analysis, Performance Reporting
Singapore · On-site
KYC Analyst – Private Banking Location: Singapore (Work from Office) Type: Full-time- 6 months Contract Department: Financial Markets Job Summary As a member of the KYC/AML Specialist team, you will serve as a key liaiso…
Skills: KYC, AML, Private Banking, Periodic KYC Review, Source of Wealth
Mumbai, Maharashtra, India · On-site
Key Responsibilities by Category: Experience Level (SA/APM & PM) 5–10 years in Network Operations within Telecom or ISP environments.Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circu…
Skills: Network Operations, Troubleshooting, Ethernet/IP, BGP, MPLS
Pune, Maharashtra, India · On-site
Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner.Listening actively to customers and asking probing questions to fully understand their needs and concerns.Providing acc…
Skills: Customer Service, Sales, Upselling, Communication Skills, CRM Systems
Ciudad de México, Mexico · On-site
L2 Support Specialist Location: Mexico Type: Full-time Summary eClerx is seeking an experienced L2 Support Specialist. The preferred candidate will have high proficiency in UNIX. The candidate will have the ability to un…
Skills: Unix, Sql, Java, Python, Scripting
Mulshi, Maharashtra, India · On-site
Key Responsibilities Requirements Gathering: Meet with stakeholders to document functional and technical needs. Data Analysis: Analyze metrics, budgets, and operational performance using SQL or Excel. Process Improvement…
Skills: Sql, Microsoft Excel, Pivot Tables, Tableau, Power Bi
Muntinlupa, Metro Manila, Philippines · Remote Solely
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry…
Skills: Accounting, Data Analysis, Process Management, Financial Services, Automation
City of Westminster, England, United Kingdom · On-site
KYC Quality Control Analyst - Spanish speaking Location: London, UK Type: Full-time (On-site) Department: Customer Operations Job Summary We are seeking experienced Senior KYC Analysts with strong communication skills in…
Skills: KYC, AML, Client Due Diligence, Spanish, English
Manila, Metro Manila, Philippines · Hybrid
Program: Rentokil - Terminix BLI/Process Name: NA Billing Designation: Senior Analyst No of Head Count (s): 1 New Hires/Replacement Hires (HC) by Designation QAQC New Hire Billed /Unbilled / BU / OPS Bench Billed SFDC ID…
Skills: Billing, Quality Assurance, Quality Control, Process Management, Data Analysis
Mumbai, Maharashtra, India · On-site
Position: Critical Infrastructure Engineer Location: Mumbai Shift: 24x7 Experience: 3 to 12 years monitoring critical infrastructure systems, especially power and HVAC, and team leading experience An Ideal candidate woul…
Skills: Power Systems Monitoring, HVAC Monitoring, Data Center Operations, Telecom Infrastructure, Troubleshooting
Raleigh, North Carolina, United States · On-site
Senior Manager - Syndicated Loans Location: Raleigh, Charlotte North Carolina, United States Type: Full-time Job Summary eClerx is seeking a team-oriented Senior Syndicated Loans Manager to join our team. The candidate m…
Skills: Syndicated loans, Trade support, Participation servicing, Agency servicing, Portfolio administration
Mumbai, Maharashtra, India · Hybrid
Description Job Title: Tech Lead – Agentic AI Role Overview: The Tech Lead – Agentic AI will spearhead the design, development, and deployment of agentic AI solutions that transform enterprise operations and decision-mak…
Skills: Agentic AI, LLM Orchestration, Python, LangChain, AutoGen
Raleigh, North Carolina, United States · On-site
Syndicated Loans Ops Specialist Location: Raleigh, Charlotte North Carolina, United States Type: Full-time Job Summary eClerx is seeking a team-oriented Loans operations candidates to join our team. Ideal candidate shoul…
Skills: Syndicated loans, Trade operations, Trade life cycle, Settlements, Participation servicing
Navi Mumbai, Maharashtra, India · On-site
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry…
Skills: Contact center operations, BPO support, Service desk operations, Incident management, SLA-driven support
New York, New York, United States · On-site
$230k–$250k/yr
Global Head of Partnerships & Alliances Location: New York, US Type: Full-time Department: Global Sales Job Summary eClerx is seeking a visionary, entrepreneurial, and growth-oriented Global Head of Strategic Partnership…
Skills: Strategic Partnerships, Alliance Management, Revenue Growth, Go-To-Market Strategy, Business Development
Fayetteville, North Carolina, United States · On-site
Lead Trainer, Financial Services Location: Fayetteville, US Type: Full-time Department: BFSI2 Job Summary A new hire trainer details the duties of those responsible for onboarding and training new employees. This positio…
Skills: Communication Skills, Public Speaking, Presentation Skills, Leadership, Coaching
Fayetteville, North Carolina, United States · On-site
Supervisor, Customer Service Call Center Location: Fayetteville, US Type: Full-time Summary The Customer Service Call Center Supervisor is responsible for leading and overseeing a team of customer service representatives…
Skills: Team Leadership, Coaching, Performance Management, Customer Service, Call Center Operations
Fayetteville, North Carolina, United States · On-site
Manager, Customer Service Call Center Location: Fayetteville, US Type: Full-time Summary The Customer Service Call Center Manager is responsible for the overall leadership, performance, and strategic direction of the Wea…
Skills: Leadership, Team Management, Wealth Management, Operational Management, Performance Management
Mulshi, Maharashtra, India · On-site
Job Description– Finance- IB Operations- Senior Analyst Job Title - Finance- IB Operations- Senior Analyst India-Maharashtra | Full-time (FT) | Financial Markets | Job ID _ Shift Timings: APAC (6 A.M to 3 P.M) / EMEA (1 …
Skills: Investment Banking Operations, Capital Markets, Derivatives, Data Analysis, Communication Skills
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The Business Analyst will gather, validate, and document functional requirements while acting as the primary liaison between IT, Product Owners, and the Renter Solutions team. They will also manage the intake process for project requests and collaborate with the Amazon Connect Engineering team to support data-driven business decisions.
Candidates must have 7-10 years of experience as a Business Analyst with a strong understanding of the Software Development Life Cycle. A bachelor's degree in a related field is preferred, along with proficiency in Jira, Confluence, and technical documentation.
Business Analyst – Contact Center Technology
Location: Saint Louis, US
Type: Full-time
Department: Technology Service
Job Summary
As a Business Analyst, you will gather, analyze, validate, document, and maintain business and cross-system functional requirements. You will assess business requests for feasibility, act as the primary liaison between IT, Product Owners, and the Renter Solutions team, and collaborate with the Amazon Connect Engineering team to research, validate, and provide data that supports business decisions and answers key business questions.
Responsibilities
Eligibility Requirements
Qualifications Required
In the US, the target base salary for this role is up to $100,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors
How to Apply
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
A leading provider of productized services bringing together people, tech & domain expertise to amplify business results
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
Offices: 29 Bank Street, Fort, 1st Floor, Mumbai, Maharashtra 400 023, IN · 286 Madison Avenue, 14th Floor, New York, NY 10017, US · 1 Dover Street, 1st Floor, London, London W1S 4LA, GB · 152 Beach Road, #14-05/06, Gateway East, Singapore 189721, SG · 12708 Riata Vista Circle, Suite A-116, Austin, TX 78727, US
A leading provider of productized services bringing together people, tech & domain expertise to amplify business results
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
Offices: 29 Bank Street, Fort, 1st Floor, Mumbai, Maharashtra 400 023, IN · 286 Madison Avenue, 14th Floor, New York, NY 10017, US · 1 Dover Street, 1st Floor, London, London W1S 4LA, GB · 152 Beach Road, #14-05/06, Gateway East, Singapore 189721, SG · 12708 Riata Vista Circle, Suite A-116, Austin, TX 78727, US
