Chandigarh, Chandigarh, India · On-site
Job Description: Outbound Voice – Analyst We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who…
Skills: Outbound Calling, Technical Troubleshooting, Customer Service, Root Cause Analysis, CRM Software
Mumbai, Maharashtra, India · On-site
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry…
Skills: Process Management, Data Analytics, Smart Automation, Operational Optimization, Client Service
Navi Mumbai, Maharashtra, India · On-site
The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal …
Skills: Revenue Recognition, IFRS, Journal Entries, Reconciliations, Deferred Revenue
Mulshi, Maharashtra, India · Hybrid
Job Description – Senior Automation Developer (WorkFusion ODF2 & UiPath) Position: Senior Automation Developer Experience: 6+ Years Location: Mumbai/Pune Employment Type: Full-Time Job Summary We are seeking an experienc…
Skills: WorkFusion ODF2, UiPath, Intelligent Automation, Solution Architecture, Process Optimization
Chandigarh, Chandigarh, India · On-site
Shift Timings – Flexible 24x7 Specialisation – International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specif…
Skills: Process Management, Troubleshooting, Team Leadership, Performance Reporting, Quality Auditing
Pune, Maharashtra, India · On-site
Good in Excel Good communication & Training skills Good command over English Language - written and spoken It’s an advantage if the candidate has experience in excelHighly motivated/self-starter with a sense of ownership…
Skills: Excel, Communication, Training, English Language, SQL
Pune, Maharashtra, India · On-site
eClerx is looking to hire an experienced professional with over 12 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will …
Skills: Operations Management, Capacity Planning, Performance Management, Budgeting, Strategic Planning
Sahibzada Ajit Singh Nagar, Punjab, India · On-site
The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solu…
Skills: HR Process Management, Attrition Management, Grievance Redressal, Performance Management, Employee Engagement
Pune, Maharashtra, India · On-site
The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if a…
Skills: Background Verification, HR Operations, Stakeholder Management, Employee Lifecycle Management, Compliance
Chandigarh, Chandigarh, India · On-site
The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solu…
Skills: HR Process Management, Performance Management, Employee Engagement, Attrition Management, Capability Development
Navi Mumbai, Maharashtra, India · On-site
We are seeking a seasoned communication professional to lead internal communication and intranet management. The role involves end-to-end intranet operations, driving engagement through creative campaigns, and curating s…
Skills: Internal Communication, Intranet Management, Employer Branding, Copywriting, Content Creation
Mumbai, Maharashtra, India · On-site
The incumbent will be responsible for designing, implementing, and managing the organization’s compensation, benefits, and rewards programs to attract, motivate, and retain talent. The role ensures external market compet…
Skills: Compensation Management, Benefits Administration, Rewards Programs, Market Benchmarking, Internal Equity
Pune, Maharashtra, India · On-site
The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solu…
Skills: HR Process Management, Performance Management, Employee Engagement, Attrition Management, Capability Development
Chandigarh, Chandigarh, India · On-site
The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solu…
Skills: Performance Management, Employee Engagement, Attrition Management, Capability Development, Employee Relations
Muntinlupa, Metro Manila, Philippines · Hybrid
Responsibilities: Process invoices in OnBase – pulling in PO Lines and updating for price and/or quantityTroubleshoot PO invoices with missing PO lines (could be PO already paid, quantity discrepancy, duplicate billing, …
Skills: Accounts Payable, PO Coding, 3-Way Matching, Workday, OnBase
Muntinlupa, Metro Manila, Philippines · Hybrid
Responsibilities: Work AP email box (assigned schedule to ensure coverage is spread amongst the customer service team) Forward invoices to the Invoicing Team for processing Review statements and research outstanding invo…
Skills: Accounts Payable, Excel, VLOOKUP, Workday, OnBase
Muntinlupa, Metro Manila, Philippines · Hybrid
Responsibilities: Confirm invoice details in coding form for the correct vendor, invoice number and format, vendor address, invoice amount, and invoice date.Enter GL coding for invoices in OnBase. Add use tax as needed p…
Skills: Accounts Payable, GL Coding, Excel, VLOOKUP, Workday
Muntinlupa, Metro Manila, Philippines · Hybrid
Client / Vertical head Approved New Hire Request Program: Digital Cluster 3 BLI / Process Name: VMG Designation: Analyst No of Head Count (s): 4 New Hires/Replacement Hires (HC) by Designation New Hires Billed /Unbilled …
Skills: Photo Editing, Analysis
Muntinlupa, Metro Manila, Philippines · Hybrid
Responsibilities: Audit & Process employee expense reports.Ensure compliance with company policiesReview receipts (for out-of-pocket transactions $100+) Email reminders to employees with unexpensed PCard transactions old…
Skills: Accounts Payable, Expense Reimbursement, Audit, Excel, VLOOKUP
Muntinlupa, Metro Manila, Philippines · Hybrid
Responsibilities: Work AP email box (assigned schedule to ensure coverage is spread amongst the customer service team) Forward invoices to the Invoicing Team for processing Review statements and research outstanding invo…
Skills: Accounts Payable, Accounting, Excel, VLOOKUP, Workday
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The role involves making outbound calls to customers to diagnose and resolve reported technical issues with products or services. Responsibilities include guiding customers through troubleshooting steps and documenting all interactions in the customer database.
Candidates should possess strong communication skills, technical aptitude, and the ability to handle frustrated customers patiently. A high school diploma is required, while a bachelor's degree and previous technical support experience are preferred.
Job Description: Outbound Voice – Analyst
We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.
Key Responsibilities:
Requirements:
Education: Bachelor's degree in any field is preferred.
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
A leading provider of productized services bringing together people, tech & domain expertise to amplify business results
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
Offices: 29 Bank Street, Fort, 1st Floor, Mumbai, Maharashtra 400 023, IN · 286 Madison Avenue, 14th Floor, New York, NY 10017, US · 1 Dover Street, 1st Floor, London, London W1S 4LA, GB · 152 Beach Road, #14-05/06, Gateway East, Singapore 189721, SG · 12708 Riata Vista Circle, Suite A-116, Austin, TX 78727, US
A leading provider of productized services bringing together people, tech & domain expertise to amplify business results
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
Offices: 29 Bank Street, Fort, 1st Floor, Mumbai, Maharashtra 400 023, IN · 286 Madison Avenue, 14th Floor, New York, NY 10017, US · 1 Dover Street, 1st Floor, London, London W1S 4LA, GB · 152 Beach Road, #14-05/06, Gateway East, Singapore 189721, SG · 12708 Riata Vista Circle, Suite A-116, Austin, TX 78727, US
