Chandigarh, Chandigarh, India · On-site
Job Description: Outbound Voice – Analyst We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who…
Skills: Outbound Calling, Technical Troubleshooting, Customer Service, Problem Solving, CRM Software
Chandigarh, Chandigarh, India · On-site
Job Title: BPO Sr Analyst – Call/Chat/Email Audit Process Job Summary: We are looking for a detail-oriented and analytical BPO Sr Analyst for the Call/Chat/Email Audit Process. The role involves monitoring and evaluating…
Skills: Quality Audits, Compliance Monitoring, Performance Evaluation, Process Optimization, Analytical Thinking
Montreal, Quebec, Canada · On-site
Senior Developer- Microsoft Dynamics Location: Montreal, Canada Type: Full-time Department: Technology Job Summary We are seeking a Senior Developer with expertise in building enterprise-level applications using Microsof…
Skills: Microsoft Dynamics 365, Power Apps, Power Automate, Azure Service Bus, Azure Data Factory
New York, New York, United States · On-site
$120k–$140k/yr
Senior Developer- Microsoft Dynamics ---------------------------------------------------------------------------------------------------- Location: New York, US Type: Full-time Department: Technology --------------------…
Skills: Microsoft Dynamics 365, Power Apps, Power Automate, Azure Service Bus, Azure Data Factory
Chandigarh, Chandigarh, India · On-site
eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve…
Skills: Process Management, Troubleshooting, Team Leadership, Performance Reporting, Quality Auditing
Chandigarh, Chandigarh, India · On-site
eClerx is looking to hire an experienced professional with over 12 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will …
Skills: Operations Management, Capacity Planning, Performance Reviews, Cost Benefit Analysis, Customer Relationship Management
Pune, Maharashtra, India · On-site
Job Description: Inbound Voice – Analyst As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers…
Skills: Customer Service, Sales, Upselling, English Communication, CRM Systems
Navi Mumbai, Maharashtra, India · On-site
Role: IB Operations- Associate Process Manager Location: Mumbai /Pune/Chandigarh Shift Timings: have to be flexible with all shifts including night shifts. Travel Requirements: NA TA Agreement:- 1 Year Job Description: A…
Skills: KYC, Client On-boarding, Derivative Operations, Risk and Financial Reporting, Asset Servicing
Navi Mumbai, Maharashtra, India · Hybrid
Lead Consultant - Adobe Experience Platform (AEP) & Adobe Journey Optimizer (AJO) Location: India -Mumbai/ Pune/ Chandigarh/Gurugram/Bengaluru (Hybrid) Experience: 8+ Years Employment Type: Full-time (FT) - Digital About…
Skills: Adobe Experience Platform, Adobe Journey Optimizer, RTCDP, XDM Data Modelling, Journey Orchestration
Chandigarh, Chandigarh, India · On-site
Job Description: Inbound Voice – Analyst As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers…
Skills: Customer Service, Sales, Upselling, English Communication, CRM Systems
New York, New York, United States · Hybrid
$155k–$175k/yr
Senior Technical Project Manager Location: New York US (3 days/week in office) Type: Full-time Department: Technology Job Summary We are seeking a highly skilled Technical Project Manager to drive technology-enabled init…
Skills: Technical Project Management, Private Credit, Financial Analysis, Jira, Excel
Mulshi, Maharashtra, India · On-site
Job Description for SA: • Knowledge of LT panels, UPS, HVAC, CCTV, Access control system, BMS System. • Coordinate & assist in routine breakdown & preventive maintenance of infrastructure & BMS equipments / activities • …
Skills: LT Panels, UPS, HVAC, CCTV, Access Control System
Manila, Metro Manila, Philippines · Remote OK
Program: Avocados From Mexico BLI / Process Name: Avocados From Mexico Designation: Accounts Payable Specialist No of Head Count (s): 1 New Hires/Replacement Hires (HC) by Designation New Hire Billed /Unbilled / BU / OPS…
Skills: Accounts Payable, Financial Analysis, Client Interfacing
Mumbai, Maharashtra, India · On-site
Exp: 2-4 years SA range Skills: as HTML5, CSS3, jQuery, JavaScript, Bootstrap and Responsive development,contentful
Skills: Html5, Css3, Jquery, Javascript, Bootstrap
Pune, Maharashtra, India · On-site
Profile – Email Developer Primary Job Responsibilities: • BSc., Btech, preferred • Strong working knowledge of technologies such as HTML5, CSS3 and Responsive development • Basic knowledge of SFMC will be required; Adobe…
Skills: HTML5, CSS3, Responsive Development, Salesforce Marketing Cloud, Adobe Experience Cloud
Muntinlupa, Metro Manila, Philippines · Hybrid
Responsibilities: The Financial Reporting Staff will: Assist with the financial reporting process, including the population of Monthly Management ReportingAssist with monthly statement of cash flows in accordance with pr…
Skills: Financial Reporting, Cash Flow Analysis, M&A Valuation, FP&A Collaboration, Internal Controls
Round Rock, Texas, United States · On-site
$150k–$190k/yr
Customer Success Integration Manager -------------------------------------------------------------------------------------------------------------------------- Location: Round Rock, Texas Type: Full-time Department: DTEC…
Skills: Technical Program Management, Platform Enablement, Cloud Platforms, GitLab Administration, CI/CD Pipeline Management
Coimbatore North, Tamil Nadu, India · On-site
Good Analytical skills Quick learner Good design skills Good communication skills Ready to work from the office Ready for night shift
Skills: Analytical Skills, Design Skills, Communication Skills
Mulshi, Maharashtra, India · On-site
Job Description: Inbound Voice – Analyst As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers…
Skills: Customer Service, Sales, Upselling, English Communication, CRM Systems
Jacksonville, Florida, United States · On-site
$80k–$100k/yr
Mortgage Operations Onshore Delivery Manager Location: Jacksonville, Florida, United States Type: Full-time Job Summary The Mortgage Operations Onshore Delivery Manager will be responsible for overseeing a team of Loan C…
Skills: Pipeline Management, Mortgage Loan Processing, Underwriting Support, Quality Assurance, Fannie Mae Guidelines
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The role involves making outbound calls to customers to diagnose and resolve reported technical issues with products or services. Responsibilities include guiding customers through troubleshooting steps and documenting all interactions in the customer database.
Candidates should possess strong communication skills, technical aptitude, and the ability to handle frustrated customers patiently. A high school diploma is required, while a bachelor's degree and previous technical support experience are preferred.
Job Description: Outbound Voice – Analyst
We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.
Key Responsibilities:
Requirements:
Education: Bachelor's degree in any field is preferred.
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
A leading provider of productized services bringing together people, tech & domain expertise to amplify business results
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
Offices: 29 Bank Street, Fort, 1st Floor, Mumbai, Maharashtra 400 023, IN · 286 Madison Avenue, 14th Floor, New York, NY 10017, US · 1 Dover Street, 1st Floor, London, London W1S 4LA, GB · 152 Beach Road, #14-05/06, Gateway East, Singapore 189721, SG · 12708 Riata Vista Circle, Suite A-116, Austin, TX 78727, US
A leading provider of productized services bringing together people, tech & domain expertise to amplify business results
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
Offices: 29 Bank Street, Fort, 1st Floor, Mumbai, Maharashtra 400 023, IN · 286 Madison Avenue, 14th Floor, New York, NY 10017, US · 1 Dover Street, 1st Floor, London, London W1S 4LA, GB · 152 Beach Road, #14-05/06, Gateway East, Singapore 189721, SG · 12708 Riata Vista Circle, Suite A-116, Austin, TX 78727, US
