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Working Student - Client Engagement & Customer Portal IT (f/m/d)
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Internship
bachelor degree, postgraduate degree
Posted 29d ago
~40 hrs/week
Responsibilities
Support the Client Engagement & Customer Portal IT team by managing incoming demands, tracking development capacity, and coordinating releases. The role involves administrative PMO tasks, risk communication, and documenting processes to ensure smooth portal operations.
Requirements
Candidates must be enrolled students with at least 3 semesters completed in Computer Science, Business Informatics, or a related field. Proficiency in English, organizational skills, and practical knowledge of at least one programming language are required.
Full job description
Your area of work The Client Engagement & Customer Portal IT team designs and delivers solutions for the entire customer journey, starting from onboarding throughout client services. The team is the IT responsible for the Member Section, our customer portal used by over 40.000 clients and various business segments of Deutsche Börse Group. In this role you will contribute to the smooth operation of the portal and the related Backoffice processes by supporting the development team with planning and tracking activities, reporting/PMO/administrative tasks, supporting releases and ensuring adherence to KPIs.
Your responsibilities:
You will act as the point of contact for incoming demands and incidents for the Member Section and handle prioritization for the team
You will coordinate assignments and manage development capacity transparently
You will communicate identified risks and propose mitigation plans
You will support the development team with blockers and internal alignments
You will maintain a consolidated quarterly view of scope and budget and ensure commitments are fulfilled
You will support release coordination with the Release Manager, ensuring fulfillment of technical and testing readiness checks
In addition, you will document processes, change requests, lessons learned, and best practices to support continuous knowledge transfer and team capability building
Your profile:
You are enrolled as a student at a state-recognised university throughout your employment period and have completed at least 3 semesters (Study focus in Computer Science, Software Engineering, Business Informatics, Information Technology, Business Administration, or related fields)
You have strong organizational and project coordination skills. Experience in tracking, planning, and reporting through Jira is a plus
You have theoretical knowledge on software development lifecycle and development methodologies. Practical experience is a plus
You have good knowledge of the Microsoft Office suite; familiarity with SAP, Git, Salesforce is a plus
You are comfortable learning new technologies and methodologies quickly and working independently with minimal supervision
You have practical knowledge of at least one programming language
Furthermore, you have advanced communication skills in English (written and verbal) with the ability to clearly summarize complex information for both technical and non-technical stakeholders
Start date: 01/09/2026
Related keywords
Member SectionCustomer PortalPMOJiraSDLCSAPGitSalesforceProgramming LanguagesRelease ManagementKPIsBackoffice ProcessesClient EngagementDeutsche Börse Group
Deutsche Börse Group has concentrated all its cash market business in Deutsche Börse. It organizes one of the leading cash markets in Europe and offers companies, brokers and investors access to the German, European and international capital markets.
Our product portfolio and services cover the admission of securities to trading – according to recognized rules and in customized market segments. In the form of Deutsche Börse Xetra® and Deutsche Börse Frankfurt we operate two of the world’s most renowned trading platforms where prices are determined on the exchange and, thanks to the Central Counter Party (CCP), with minimum default risk for stock and bond transactions.
Deutsche Börse champions regulated and transparent markets that enable efficient, safe and fair securities trading. We provide solutions for efficiently raising and allocating capital, in this way laying important foundations for the real economy. Through this commitment, we make a valuable contribution to ensuring the exchanges fulfil their macroeconomic role.
Privacy policy: https://www.cashmarket.deutsche-boerse.com/cash-en/privacy-notice
Imprint: https://www.cashmarket.deutsche-boerse.com/cash-en/imprint
Deutsche Börse Group has concentrated all its cash market business in Deutsche Börse. It organizes one of the leading cash markets in Europe and offers companies, brokers and investors access to the German, European and international capital markets.
Our product portfolio and services cover the admission of securities to trading – according to recognized rules and in customized market segments. In the form of Deutsche Börse Xetra® and Deutsche Börse Frankfurt we operate two of the world’s most renowned trading platforms where prices are determined on the exchange and, thanks to the Central Counter Party (CCP), with minimum default risk for stock and bond transactions.
Deutsche Börse champions regulated and transparent markets that enable efficient, safe and fair securities trading. We provide solutions for efficiently raising and allocating capital, in this way laying important foundations for the real economy. Through this commitment, we make a valuable contribution to ensuring the exchanges fulfil their macroeconomic role.
Privacy policy: https://www.cashmarket.deutsche-boerse.com/cash-en/privacy-notice
Imprint: https://www.cashmarket.deutsche-boerse.com/cash-en/imprint