Berlin, Germany · Hybrid
Company Description As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 65+ countries worldwide, powered by tech, designed …
Skills: Product Design Leadership, UX Design, Team Management, AI Integration, User Research
Athens, Attica, Greece · On-site
Περιγραφή εταιρείας efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries…
Skills: Cleaning, Hygiene Standards, Attention To Detail, Time Management, Autonomous Work
Athens, Attica, Greece · On-site
Περιγραφή εταιρείας efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries…
Skills: Cleaning, Hygiene Standards, Time Management, Attention To Detail, Autonomous Work
Berlin, Germany · Hybrid
Company Description As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed …
Skills: SIEM, SOAR, Google SecOps, AWS, GCP
Doha, Qatar · On-site
Company Description Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countr…
Skills: Training Design, Leadership, Coaching, Mentoring, E-learning
Dubai, Dubai, United Arab Emirates · On-site
Company Description Since launching in Kuwait in 2004, talabat has become the region’s leading on-demand delivery app, serving millions of customers across eight countries. Our Quick Commerce (QC) Hub powers the grocery …
Skills: SQL, Python, R, Experiment Design, A/B Testing
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
Company Description "To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Op…
Skills: Account Management, Relationship Management, Strategic Business Planning, Data Analysis, Project Management
Buenos Aires, Argentina · On-site
Descripción de la empresa PedidosYa forma parte de Delivery Hero, empresa líder mundial en servicios de delivery con presencia en ~65 países. PedidosYa es la empresa de tecnología líder en delivery y quick-commerce en La…
Skills: B2B Sales, Customer Service, Data Analysis, Google Sheets, Google BigQuery
Karachi, Punjab, Pakistan · On-site
Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 coun…
Skills: Account Management, Team Leadership, Commercial Growth, Data Analysis, Contract Negotiation
Vienna, Austria · On-site
$32k–$35k/yr
Company Description foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countr…
Skills: Claims Management, HR Operations, Ticket Processing, Insurance Correspondence, Shift Planning
Dubai, Dubai, United Arab Emirates · On-site
Company Description As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and …
Skills: Administrative Support, Microsoft Office, Organizational Skills, Time Management, Verbal Communication
Berlin, Germany · Hybrid
Company Description As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed …
Skills: Application Security, DevSecOps, Threat Modeling, Vulnerability Management, AI Security
Singapore, Singapore · Hybrid
Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 coun…
Skills: HR Generalist, People Partnering, Stakeholder Management, Employee Lifecycle Management, Change Management
Karachi, Punjab, Pakistan · On-site
Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 coun…
Skills: Negotiation Skills, Vendor Onboarding, Account Management, Salesforce, Stakeholder Management
Doha, Qatar · On-site
Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countri…
Skills: Lead Generation, Closing Deals, Cold Calling, Field Sales, Contract Negotiation
Budapest, Central Hungary, Hungary · On-site
Company Description A foodora a Delivery Hero Group, a világ vezető kiszállítási platformjának része. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk – gyorsan, egyszerűen és egyenesen az ajtódhoz. Világszerte…
Skills: Telesales, Account Management, Norwegian Fluency, English Fluency, Salesforce
Chanthabuly District, Vientiane Prefecture, Laos · On-site
Company Description Foodpanda ເປັນສ່ວນໜຶ່ງຂອງ Delivery Hero Group, ເຊິ່ງເປັນແພລດຟອມຈັດສົ່ງອາຫານທ້ອງຖິ່ນຊັ້ນນໍາຂອງໂລກ. ພາລະກິດຂອງພວກເຮົາແມ່ນເພື່ອສົ່ງມອບປະສົບການທີ່ດີເລີດ - ໄວ, ງ່າຍ, ແລະ ສົ່ງເຖິງໜ້າປະຕູເຮືອນຂອງທ່ານ. ພວກເຮົ…
Skills: Vendor Performance Analysis, Stakeholder Management, Onboarding, Training, Salesforce
Special capital Region of Jakarta, Java, Indonesia · On-site
Company Description Tabsquare is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ count…
Skills: UX Design, UI Design, User Research, Figma, Prototyping
Special capital Region of Jakarta, Java, Indonesia · On-site
Company Description Tabsquare is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ count…
Skills: Product Design, UX Research, UI Design, Figma, Prototyping
San Justo, Buenos Aires, Argentina · On-site
Descripción de la empresa PedidosYa forma parte de Delivery Hero, empresa líder mundial en servicios de delivery con presencia en ~65 países. PedidosYa es la empresa de tecnología líder en delivery y quick-commerce en La…
Skills: Training Delivery, Onboarding, Operational Auditing, Technical Simulation, Team Leadership
Berlin, Germany • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the UX team within the Efficient Service Tribe to design AI-powered tools for customer service agents globally. Drive design strategy and product vision across three core domains while mentoring a multidisciplinary team of designers.
Requires 5+ years of product design leadership experience with a proven track record of managing senior designers. Must have expertise in complex enterprise software and a strong ability to adapt design organizations for an AI landscape.
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 65+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
We are on the lookout for a Senior Manager, Product Design to lead the UX team within the Efficient Service Tribe of our Service Productline, driving our mission to deliver fast, seamless, and efficient support experiences for our global ecosystem.
At Delivery Hero, design is more than aesthetics, it’s about solving meaningful problems with empathy, simplicity, and impact. Our Efficient Service Tribe owns the design for critical products that empower our customer service agents (AI and human agents) to deliver top-tier service to customers, riders, and vendors who need support. This includes core agent tools and platforms that leverage automation and AI to transform complex operational workflows into high-quality, efficient service experiences across the globe.
In this team, you’ll be directly responsible for the user experience across 3 critical domains within the Service Productline. This is a high-impact leadership role where you will shape the future of agent and service efficiency on a global scale. You’ll report to the UX Director responsible for Service Productline and work closely with product, engineering, analysts and perfmance operations leadership.
You will lead a team of approximately 5 designers; across 7 squads, with most reports based in Berlin and Singapore. You’ll balance strategic vision, team development, and hands-on design excellence to ensure our agent-facing products are intuitive, delightful, and impactful, while future-proofing the team for a rapidly evolving AI landscape.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
Lead & Grow a world-class team of product designers; mentoring Senior ICs and Leads. Drive design strategy and product vision across the 3 core domains of the Efficient Service Efficiency Tribe in partnership with cross-functional leadership. Manage a hybrid team across multiple locations (Berlin and Singapore), fostering a cohesive, collaborative, and inclusive culture.
Champion user-centered design and operational excellence, ensuring our agent tools and service processes are efficient and empathetic. Oversee design execution across discovery, solutioning, prototyping, validation, and delivery—ensuring consistent quality, usability, and visual polish across all agent-facing platforms.
Guide the design organisation's adaptation to a rapidly changing AI landscape, defining best practices for responsibly integrating AI-powered features and automation into agent workflows.
Collaborate with senior stakeholders across the Service Productline and global teams to ensure alignment, clarity, and momentum.
Own and drive Product KPIs and OKRs related to user experience, ensuring alignment with product and business goals.
Inspire innovation and push boundaries—advocating for simplicity, accessibility, and long-term value in complex enterprise tools.
5+ years of experience in Product Design leadership, with proven success in managing a large multidisciplinary team. Proven success in coaching and developing senior Individual Contributors (ICs) and design leads.
Specific experience with or a strong drive to adapt design organisations for an AI landscape, including hands-on work with automation, machine learning interfaces, or large language models.
Deep understanding of UX principles, user research, content strategy, and design systems.
Comfortable operating in agile, fast-paced environments while championing process and quality.
Strong storytelling and stakeholder management skills, with the ability to influence across senior levels; Excellent verbal and written communication in English.
Demonstrated expertise in designing products for customer service agents, internal operations tools, or other complex enterprise-level software. Empathy for end-users (our agents, customers, riders, and vendors), passion for social impact, and an eye for design craft.
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.
Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].
Severely disabled applicants with equal qualifications will be given preferential consideration.
You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
We build, We deliver, We lead.
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action, and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Offices: Oranienburger Straße 70, Berlin, Berlin 10117, DE · Istanbul, Istanbul, TR · Buenos Aires, AR · Dubai, AE · Wiryeseong-daero, Songpa-gu, Seoul, 05544, KR
We build, We deliver, We lead.
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action, and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Offices: Oranienburger Straße 70, Berlin, Berlin 10117, DE · Istanbul, Istanbul, TR · Buenos Aires, AR · Dubai, AE · Wiryeseong-daero, Songpa-gu, Seoul, 05544, KR
