We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most hi…
Skills: Technical Support, Cloud Technologies, API Troubleshooting, RESTful Interfaces, Networking
G&A at Datadog rapidly scales the physical space, hiring, onboarding, and financial and legal systems to keep our business running in top form. As a Deal Desk Analyst, you will work cross-functionally with our Sales Oper…
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Partner Solutio…
Skills: Observability, Public Cloud, Containerization, DevOps, Python
Director, Security Channels - North America As the Director of Security Channels you will drive incremental revenue for Datadog by building and scaling a highly capable partner community. In this role, you will be respon…
We’re looking for an experienced Associate to join our growing GTM Strategy & Operations team. Our team solves complex problems that require insight, creativity, and execution through building scalable processes, tools, …
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account…
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account…
Washington, District of Columbia, United States · Remote OK
$143k–$209k/yr
Senior+$1.0B raised
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Partner Solutio…
Skills: Observability, Public Cloud, Containerization, Python, Javascript
Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (PO…
Manager I, Engineering - Observability Pipelines (OP)
Paris, Ile-de-France, France · Hybrid
Senior$1.0B raised
Observability Pipelines (OP) is Datadog's on-premise, vendor-agnostic telemetry pipeline product. As an Engineering Manager on the team, you'll own people management and engineering execution for one of OP's core mission…
Skills: People Management, Engineering Execution, Distributed Systems, Data Infrastructure, On-premises Software
Sales Development Representative (Nordics) - Dublin
Dublin, Leinster, Ireland · Hybrid
Entry level$1.0B raised
As a Sales Development Representative (SDR), you will prospect, qualify, and generate customer leads to assist in Datadog’s overall business growth segment. By partnering with internal stakeholders, you will help IT and …
Skills: Prospecting, Lead Qualification, Cold Calling, Email Outreach, Written Communication
Manager, Strategic Sourcing, AI Infrastructure & Services
New York, New York, United States · Hybrid
$128k–$187k/yr
Senior+$1.0B raised
We’re looking for an experienced sourcing leader to join the Datadog Procurement team and help grow the Strategic Sourcing group. Make an impact by partnering closely with senior technology and business leaders, owning o…
Datadog Principal Partner Manager - Technology Alliances As a Principal Partner Manager, Global Technology Alliances, you will grow high-priority ISV go-to-market (GTM) partnerships globally in close partnership with the…
Senior Product Manager - Fleet and Lifecycle Management
Boston, Massachusetts, United States · On-site
$192k–$240k/yr
Senior$1.0B raised
Datadog is looking for a Senior Product Manager to help lead the evolution of our fleet and lifecycle management capability, the product surface that gives customers visibility into, and control over, the observability s…
Director, Engineering - Digital Experience Monitoring
Paris, Ile-de-France, France · Hybrid
Senior+$1.0B raised
Datadog's Digital Experience Monitoring (DEM) group is one of the company's fastest-growing product areas, spanning Real User Monitoring (RUM), Product Analytics, Synthetic Monitoring, Feature Flags, and Datadog Studio, …
Our GTM Enablement team plays a critical role in helping Datadog’s Sales and Customer Success teams succeed by equipping them with the right skills, knowledge, and tools at the right time. We partner closely with teams a…
Skills: Program Management, Change Management, Sales Enablement, Strategy & Operations, Systems Design
Senior Product Manager - Regulated Industries, Data Center and New Market Expansions
New York, New York, United States · Hybrid
$192k–$240k/yr
Senior$1.0B raised
As a Senior Product Manager for Regulated Industries, you'll drive our compliance, data sovereignty, and new market presence roadmap—one of Datadog's highest-growth focus areas. You'll work cross-functionally with teams …
Skills: Product Management, Compliance, Data Sovereignty, Security Architecture, International Expansion
Washington, District of Columbia, United States · Remote OK
$131k–$193k/yr
Senior$1.0B raised
The Documentation team creates engaging and informative technical content, particularly our public product documentation: Datadog Docs. This is an opportunity for a Documentation Manager to help us deliver high quality t…
Skills: Technical Writing, People Management, API Documentation, Documentation as Code, Ruby
The Recruiting team is responsible for growing our teams at Datadog with great people in multiple technical and business areas. Our Recruiters are strategic business partners, matchmakers, sellers, and marketers that hav…
Washington, District of Columbia, United States · Hybrid
$135k–$180k/yr
Senior$1.0B raised
The Datadog Major Accounts Team is focused on driving new business and expanding the current Datadog footprint with our largest and most strategic clients. The success of the Major Accounts Team directly impacts the succ…
Skills: Enterprise Software Sales, Fortune 100 Account Management, Pipeline Generation, Value Selling, ROI Analysis
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$92k–$134k/yr
Full-time
Onboarding, Global Benefits, Mentor And Buddy Program, Stock Equity (RSUs), Employee Stock Purchase Plan (ESPP), Professional Development
Posted 10d ago
~40 hrs/week
Responsibilities
Provide high-level technical support and advisory services to public sector customers operating in highly regulated environments. Collaborate with product and engineering teams to resolve complex technical issues and mentor junior team members.
Requirements
Requires 5+ years of experience in SaaS technical support for regulated public-sector environments. Must possess deep expertise in cloud infrastructure, networking, APIs, and the ability to work an on-call rotating schedule.
Full job description
We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments. These customers include various government agencies and organizations with critical, sensitive missions.
As a Federal Support Engineer 3, this role places you at the forefront of supporting these customers' mission-critical workloads. These complex workloads are often deployed across sophisticated hybrid and multi-cloud architectures, requiring deep expertise in cloud technologies, monitoring, and security best practices. Your primary responsibility is to ensure the complete success of these customers across their entire lifecycle with Datadog. Whether you’re looking to learn from the best or be the best, the Federal Support team is dedicated to furthering personal development and team success.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests.
Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data.
Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management
Become a subject matter expert in many Datadog product areas
Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements
Provide mentorship to junior members of the team and serve as their escalation partner
Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption
Work from a Datadog office 3 - 5 days per week
Who You Are:
A candidate with hands-on experience delivering technical support to public‑sector environments and strictly regulated workloads.
5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers.
Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud‑native architectures.
Hands‑on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‑cloud environments
An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
A strong mentor to your technical peers
A critical thinker with the capacity to understand a complex technical problem
Self-motivated, detail-attentive, and able to continuously learn
Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating‑system layers.
Able to work an on-call rotating schedule that requires weekend availability
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government.
Benefits and Growth:
Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$92,000—$122,000 USD
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
DatadogObservabilitySecurity PlatformSaaSHybrid CloudMulti-CloudPublic SectorGovernment AgenciesAPIRESTNetworkingMicroservicesCloud-NativeRoot Cause AnalysisIncident ManagementTechnical Support
Datadog provides cloud-scale monitoring and security for metrics, traces and logs in one unified platform.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2010
Headquarters
New York, NY
LinkedIn followers
567,579
Total funding
$1.0B
Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.
Offices: 620 8th Ave, 45th floor, New York, NY 10018, US · 225 Franklin St, 24th Fl, Boston, Massachusetts 02110, US · 21, Rue de Châteaudun, Paris, Ile-de-France 75009, FR · Weteringschans 165 C, Amsterdam, NH 1017 XD, NL · 3340 Peachtree Rd NE, Atlanta, Georgia 30326, US
Datadog provides cloud-scale monitoring and security for metrics, traces and logs in one unified platform.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2010
Headquarters
New York, NY
LinkedIn followers
567,579
Total funding
$1.0B
Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.
Offices: 620 8th Ave, 45th floor, New York, NY 10018, US · 225 Franklin St, 24th Fl, Boston, Massachusetts 02110, US · 21, Rue de Châteaudun, Paris, Ile-de-France 75009, FR · Weteringschans 165 C, Amsterdam, NH 1017 XD, NL · 3340 Peachtree Rd NE, Atlanta, Georgia 30326, US