Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Integrated DNA Technologies (IDT), one of Danaher’s 15+ operating companie…
Skills: Hardware troubleshooting, Software configuration, ITSM, JAMF, Active Directory
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? Within Danaher the work our Diagnostic businesses do saves lives—and we’re al…
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our…
Westborough, Massachusetts, United States · On-site
$105k–$125k/yr
Senior$8.0B raised
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and…
Skills: Product Life Cycle Management, New Product Introduction, Filtration products, Process validation, Six Sigma
Marlborough, Massachusetts, United States · Remote OK
$165k–$180k/yr
Senior+$8.0B raised
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and …
Skills: Key account management, Strategic planning, People management, Contract negotiation, Mass spectrometry
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work sav…
Position Summary Responsible for business target planning and strategic expansion of the company’s clinical diagnostics product portfolio in the Chinese market, with a focus on clinical flow cytometry applications and em…
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Radiometer, one of Danaher’s 15+ operating companies, our work saves lives…
Skills: Sales Management, Medical Diagnostics, Clinical Chemistry, Point-Of-Care Testing, Salesforce
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Integrated DNA Technologies (IDT), one of Danaher’s 15+ operating companie…
Skills: Hardware troubleshooting, Software troubleshooting, JAMF, Active Directory, Windows
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At IDBS, one of Danaher’s 15+ operating companies, our work saves lives—and w…
Skills: Customer Support, Troubleshooting, Technical Support, ITIL, Life Sciences
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our…
Key responsibilities include, but are not limited to: Partner with business stakeholders to understand pain points, clarify requirements, map current/future processes, and translate demand into deliverable application en…
Skills: Business Analysis, Solution Delivery, Application Support, Low-code Automation, Power Platform
Bad Kreuznach, Rhineland-Palatinate, Germany · On-site
Entry level$8.0B raised
Bring more to life. Sind Sie bereit, einen Unterschied in den Bereichen Life Sciences, Diagnostik und Biotechnologie zu machen? Bei Cytiva, einem der mehr als 15 operativen Unternehmen von Danaher retten wir Leben – und …
Skills: R&D, Depth filtration, Process engineering, Chemical engineering, Mechanical process engineering
Regional Sales and Turnkey Manager – West Africa & Africa Projects
Côte d'Ivoire · On-site
Senior$8.0B raised
About the Role This role carries a dual commercial mandate: leading Radiometer’s growth strategy across West Africa while developing funded and turnkey healthcare opportunities across the wider African region. The succes…
O'Callaghansmills, Killaloe Municipal District, Ireland · On-site
Mid level$8.0B raised
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our…
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and…
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our…
Skills: Protein Purification, Good Laboratory Practices, Standard Operating Procedures, FDA Quality System Regulations, Good Manufacturing Practices
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and…
Skills: Sales, Account management, Life sciences, Biotechnology, Cross selling
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and…
Skills: Data stewardship, SAP, MAGIC, ACMS, Master data management
负责招标相关事务,包括阳光平台及VBP的政策解读与风险预警、日常运维、价格联动策略及常规数据分析等。 Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help the…
Skills: Tendering, Policy Interpretation, Risk Assessment, Data Analysis, Price Strategy
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$33/hr–$40/hr
Full-time
high school
Health care program, Paid time off, Medical insurance, Dental insurance, Vision insurance, 401(k)
Posted 9d ago
~40 hrs/week
Responsibilities
The IT Support Technician is responsible for installing, configuring, and troubleshooting hardware and software solutions for end-users. They manage incidents and service requests through the ITSM system while maintaining technical documentation and providing on-site support.
Requirements
Candidates must have a high school diploma or higher and at least 2 years of experience in an enterprise IT environment. Proficiency in Apple and Microsoft enterprise environments, including JAMF and Active Directory, is required.
Full job description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Integrated DNA Technologies (IDT), one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement—where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all.
The IT Support Technician is responsible for all operational aspects of support functions. Effective interpersonal skills matched to strong technical skills are key to this position. This role serves as an on-site technician, working closely with our users, business applications, network, servers, and information security and will require on-call support rotation. While this role will primarily support our Sunnyvale, California operations, an IT Support Technician will also provide assistance to our associates working remotely and globally.
This position reports to the IT Support Services Manager (U.S.) and is part of the Information Technology team. This role is in Sunnyvale, California and will be an on-site role.
In this role, you will have the opportunity to:
Install, configure, and troubleshoot a wide variety of hardware and software solutions through phone, web, and in-person support channels. Supported technologies include workstations, printers, thermal label printers, laboratory equipment, cameras, and other end-user devices, as well as both commercial and internally developed business applications.
Manage, prioritize, and resolve incidents and service requests through the IT service management (ITSM) system, ensuring issues are addressed within established service levels while providing timely communication and a positive support experience for end users.
Create, maintain, and improve technical documentation, knowledge articles, and support procedures to enable users and IT team members to complete recurring tasks efficiently and consistently while promoting knowledge sharing across the organization.
The essential requirements of the job include:
High School diploma or higher with 2+ years of experience supporting end-users in person, via phone, and in an enterprise IT environment.
Demonstrated experience supporting Apple and Microsoft enterprise environments is required. This includes technologies such as JAMF, Active Directory, Windows, Microsoft 365 applications, and related endpoint management tools.
Experience managing support requests through an IT service management (ITSM) platform in a corporate environment. Demonstrated ability to prioritize incidents and service requests, maintain accurate documentation, meet service level expectations, and communicate effectively with end users throughout the support lifecycle.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
Must have a valid driver’s license with an acceptable driving record.
Ability to lift, move or carry equipment up to 50lbs.
It would be a plus if you also possess previous experience in:
CompTIA A+ or comparable certification
Experience supporting hardware and software beyond standard office products including lab workstations, lab equipment, and lab software.
Experience supporting scientific, manufacturing, or regulated business environments, including familiarity with the unique technical and operational requirements of laboratory and production users.
IDT, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
The hourly range for this role is $33.65 - $40.50/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected].
Related keywords
IT SupportHardwareSoftwareJAMFActive DirectoryWindowsMicrosoft 365ITSMEndpoint ManagementLife SciencesBiotechnologyGenomicsLaboratory EquipmentTechnical DocumentationIncident ManagementCompTIA A+
Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health. We partner with customers around the world to accelerate breakthroughs from idea to impact, moving with the speed and certainty they need to advance life‑changing science.
By working side‑by‑side with researchers, scientists, and clinicians, we solve their hardest problems—together, bringing the right expertise, technologies, and partners from across our portfolio to architect the most effective solutions.
Through our connected ecosystem of companies operating at global scale, we help customers streamline and integrate their workflows across Life Sciences, Diagnostics, Biotechnology, and beyond—empowering them to achieve results faster, with greater confidence.
Offices: 2200 Pennsylvania Ave NW, 800 W, Washington, District of Columbia 20037, US
Life SciencesDiagnosticsand BiotechnologyHealth DiagnosticsHealth CareCommunications InfrastructureBiotechnologyLife ScienceMedical
Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health. We partner with customers around the world to accelerate breakthroughs from idea to impact, moving with the speed and certainty they need to advance life‑changing science.
By working side‑by‑side with researchers, scientists, and clinicians, we solve their hardest problems—together, bringing the right expertise, technologies, and partners from across our portfolio to architect the most effective solutions.
Through our connected ecosystem of companies operating at global scale, we help customers streamline and integrate their workflows across Life Sciences, Diagnostics, Biotechnology, and beyond—empowering them to achieve results faster, with greater confidence.
Offices: 2200 Pennsylvania Ave NW, 800 W, Washington, District of Columbia 20037, US
Life SciencesDiagnosticsand BiotechnologyHealth DiagnosticsHealth CareCommunications InfrastructureBiotechnologyLife ScienceMedical