CYMOTIVE is looking for a Help Desk! As today’s cars contain advanced hardware and software platforms that can connect to the outside world, grasping the potential security risks requires from the security architect a de…
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Full-time
Posted 16d ago
~40 hrs/week
Responsibilities
The role serves as the first point of contact for internal technical support, resolving hardware, software, and network issues. Responsibilities include managing user permissions in Active Directory and M365, maintaining equipment, and documenting solutions in a ticketing system.
Requirements
Candidates should have 0-3 years of experience in technical support with strong knowledge of Windows and macOS. Proficiency in Microsoft 365, basic networking, and excellent communication skills are required.
Full job description
CYMOTIVE is looking for a Help Desk!
As today’s cars contain advanced hardware and software platforms that can connect to the outside world, grasping the potential security risks requires from the security architect a deep understanding of the vehicle’s entire architecture.
Together with the world’s leading car manufacturer, we have the opportunity to directly influence the security implementation as part of the vehicle security lifecycle for protecting the cars of the future.
We are an international, growing cyber security company looking for a creative and proactive architect to investigate the top of the edge IT and automotive systems with the ability to identify potential risk and threats and come up with ways to mitigate them. We manage security concept development and system architecture from within the automotive industry itself – making plans for the new cars to come.
About the Role
The ideal candidate will provide technical support to employees, resolve hardware and software issues, and ensure smooth day-to-day IT operations across the organization.
Key Responsibilities
Serve as the first point of contact for internal technical support requests - remotely and locally.
Troubleshoot and resolve issues related to hardware, software, networks, and user accounts.
Install, configure, and maintain laptops, peripherals, and business applications.
Manage users and permissions in systems such as Active Directory, M365, and SSO platforms.
Document issues and solutions in the help desk ticketing system.
Escalate complex problems to relevant IT team members when necessary.
Support onboarding and offboarding processes, including equipment setup and retrieval.
Monitor system performance and support routine maintenance tasks.
Assist in writing guides, FAQs, and internal documentation for employees.
Follow security best practices and help enforce IT policies.
Requirements
Requirements
0-3 years of experience in a technical support or help desk role (or equivalent training).
Strong knowledge of Windows and/or macOS operating systems.
Experience with Microsoft 365, Google Workspace, or similar productivity tools.
Familiarity with networks, VPNs, printers, and remote support tools.
Basic understanding of IT security principles.
Excellent communication and customer service skills.
Ability to troubleshoot independently and prioritize tasks.
High attention to detail and willingness to learn new technologies.
Driving the secure future of software-defined mobility
Industry
Computer and Network Security
Company size
51-200 employees
Founded
2016
Headquarters
Tel Aviv
LinkedIn followers
6,545
CYMOTIVE Technologies is a global automotive cybersecurity provider specializing in preemptive, holistic solutions for vehicles, fleets, and smart mobility. Founded in 2016 and driven by a team of elite cybersecurity specialists, CYMOTIVE empowers the automotive ecosystem with continuous in-vehicle and cloud protection for software defined vehicles.
From top tier cybersecurity engineering services and consultancy to ongoing vulnerability management and regulation compliance, automated intrusion detection, incident response, and security testing, CYMOTIVE manages the evolving SDV attack surface and threat landscape for the entire vehicle lifecycle.
To learn more about CYMOTIVE’s comprehensive automotive cybersecurity solutions, visit https://www.cymotive.com.
Offices: Hasoleilim 3, West Entrance, Floor 2, Tel Aviv, 6789703, IL · Major-Hirst Straße 5, Wolfsburg, Lower Saxony 38442, DE · Bar Lev, Northern District 2015600, IL
Driving the secure future of software-defined mobility
Industry
Computer and Network Security
Company size
51-200 employees
Founded
2016
Headquarters
Tel Aviv
LinkedIn followers
6,545
CYMOTIVE Technologies is a global automotive cybersecurity provider specializing in preemptive, holistic solutions for vehicles, fleets, and smart mobility. Founded in 2016 and driven by a team of elite cybersecurity specialists, CYMOTIVE empowers the automotive ecosystem with continuous in-vehicle and cloud protection for software defined vehicles.
From top tier cybersecurity engineering services and consultancy to ongoing vulnerability management and regulation compliance, automated intrusion detection, incident response, and security testing, CYMOTIVE manages the evolving SDV attack surface and threat landscape for the entire vehicle lifecycle.
To learn more about CYMOTIVE’s comprehensive automotive cybersecurity solutions, visit https://www.cymotive.com.
Offices: Hasoleilim 3, West Entrance, Floor 2, Tel Aviv, 6789703, IL · Major-Hirst Straße 5, Wolfsburg, Lower Saxony 38442, DE · Bar Lev, Northern District 2015600, IL