Buenos Aires, Argentina · On-site
About the Role We are seeking a versatile QA & Technical Support Specialist based in Argentina who bridges the gap between software quality and technical support. In this role, you will ensure the reliability of our prod…
Skills: Software Quality Assurance, Manual Testing, Automated Testing, Technical Support, Linux System Administration
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The role involves designing and executing software test plans to ensure product reliability while serving as the primary technical contact for clients. Responsibilities include troubleshooting technical issues, maintaining Linux-based systems, and liaising between clients and engineering teams.
Candidates must have proven experience in software QA and client-facing technical support. Strong proficiency in Linux command-line utilities and networking concepts like TCP/IP and DNS is required.
About the Role
We are seeking a versatile QA & Technical Support Specialist based in Argentina who bridges the gap between software quality and technical support. In this role, you will ensure the reliability of our products through rigorous testing while serving as the primary technical point of contact for our clients, providing critical time-zone coverage for our global user base.
Key Responsibilities
Design, document, and execute comprehensive test plans and test cases for software releases.
Identify, record, and track software bugs to resolution.
Communicate directly with clients to troubleshoot, diagnose, and resolve technical issues.
Deploy, configure, and maintain applications on Linux-based systems.
Investigate and resolve network-related connectivity and performance issues.
Act as the liaison between the client and the engineering team to escalate critical bugs.
Proven hands-on experience in Software Quality Assurance (manual and/or automated testing).
Demonstrated experience in a client-facing technical support or helpdesk role.
Strong command of Linux operating systems, including command-line utilities and system administration basics.
Solid experience of networking concepts and protocols (e.g., TCP/IP, DNS, HTTP/S, VPNs, routing).
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Strong analytical and problem-solving skills with a customer-first mindset.
We speak maritime, we do cybersecurity.
Cydome is a pioneer of maritime-specific cyber protection and risk management. Its class-endorsed, ISO-certified, and award-winning solutions secure and simplify maritime cyber protection, while 24x7 SOC managed services take away the cyber ops overhead. Cydome's solutions provide holistic protection for IT, OT, and communications assets in real-time; proactive, automated vulnerability scanning and risk management; full asset management and risk visibility via a centralized fleet-wide dashboard; and compliance automation – all without the hassle of complex implementations and with “zero-touch” operation on board. Cydome's unique, proprietary technology uses AI algorithms specifically trained for maritime use-cases, and follows standard cybersecurity frameworks such as NIST to proactively identify, protect, detect, and respond to known and unknown cyber threats. Cydome caters to all types of maritime vessels and on-shore facilities, including container ships, bulkers, gas & oil tankers, superyachts, cruise lines, offshore vessels, rigs and offshore facilities, ports, as well as dedicated vessels such as car carriers and autonomous research vessels. Follow us to get the latest news on maritime cybersecurity. Headquartered in the U.K., Cydome has local support also in Germany, Greece, Japan, Singapore, U.S.A. and the middle east.
Offices: London, GB · Tel Aviv, IL · Athens, GR · Tokyo, JP · Hamburg, DE
We speak maritime, we do cybersecurity.
Cydome is a pioneer of maritime-specific cyber protection and risk management. Its class-endorsed, ISO-certified, and award-winning solutions secure and simplify maritime cyber protection, while 24x7 SOC managed services take away the cyber ops overhead. Cydome's solutions provide holistic protection for IT, OT, and communications assets in real-time; proactive, automated vulnerability scanning and risk management; full asset management and risk visibility via a centralized fleet-wide dashboard; and compliance automation – all without the hassle of complex implementations and with “zero-touch” operation on board. Cydome's unique, proprietary technology uses AI algorithms specifically trained for maritime use-cases, and follows standard cybersecurity frameworks such as NIST to proactively identify, protect, detect, and respond to known and unknown cyber threats. Cydome caters to all types of maritime vessels and on-shore facilities, including container ships, bulkers, gas & oil tankers, superyachts, cruise lines, offshore vessels, rigs and offshore facilities, ports, as well as dedicated vessels such as car carriers and autonomous research vessels. Follow us to get the latest news on maritime cybersecurity. Headquartered in the U.K., Cydome has local support also in Germany, Greece, Japan, Singapore, U.S.A. and the middle east.
Offices: London, GB · Tel Aviv, IL · Athens, GR · Tokyo, JP · Hamburg, DE
