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Jobs at Custom Connect (Now Hiring) — 3 open

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Skills Development Facilitator & Trainer (ext.)

Durban, KwaZulu-Natal, South Africa · On-site

Mid level

Skills Development Facilitator & Trainer Location: Durban, South Africa Department: Learning & Development Role Overview We are seeking a Skills Development Facilitator & Trainer to drive learning, development, and skill…

Skills: Training Facilitation, SETA Compliance, Learnership Management, ATR/WSP Submissions, Coaching

Custom Connect logoCustom Connect

Planning Manager - Durban, South Africa (external)

Durban, KwaZulu-Natal, South Africa · On-site

Senior

WE'RE HIRING | CUSTOM CONNECT BPO Planning Manager Durban, South Africa - On-Site - Workforce Management This is an exciting opportunity to step into a senior role within our WFM function, taking ownership of the full pl…

Skills: Workforce Planning, Forecasting, Capacity Management, Team Leadership, Scheduling

Custom Connect logoCustom Connect

Mediamonitor medewerker bij Custom Connect Suriname

Paramaribo, Paramaribo, Suriname · On-site

Entry level

Mediamonitor medewerker in Suriname bij Custom Connect We zijn op zoek naar mediamonitorspecialisten voor een spannend project een wereldleider in media-analyse. Als onderdeel van ons backofficeteam van Custom Connect Su…

Skills: Attention to detail, Media monitoring, Data entry, Multitasking, Dutch fluency

Custom Connect logo

Skills Development Facilitator & Trainer (ext.)

Custom Connect

Durban, KwaZulu-Natal, South Africa • On-site

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Mid level

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  • Full-time
  • professional certificate
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

The role involves facilitating training programs and managing learnerships from enrollment to completion. It also requires ensuring SETA compliance and coordinating ATR/WSP submissions.

Requirements

Candidates must have Assessor and Moderator certifications and 2-3 years of experience in Learning and Development. Proficiency in LMS platforms, Microsoft Excel, and a strong understanding of skills development legislation are required.

Full job description

Skills Development Facilitator & Trainer


Location:
Durban, South Africa
Department: Learning & Development


Role Overview

We are seeking a Skills Development Facilitator & Trainer to drive learning, development, and skills enhancement initiatives across the business. The successful candidate will be responsible for facilitating training, managing learnerships, ensuring SETA compliance, and supporting workforce development through effective training and reporting practices.


Key Responsibilities

  • Facilitate new hire, upskilling, leadership, and learnership training programmes.

  • Manage learnerships from enrolment through to completion, ensuring compliance with SETA requirements.

  • Coordinate and maintain ATR/WSP submissions and supporting documentation.

  • Monitor learner progress and provide regular reports to management.

  • Conduct training audits and maintain learner, training, and compliance records.

  • Manage LMS enrolments, learner tracking, and training administration.

  • Support BPESA and other funded training programmes.

  • Develop and maintain training content, materials, and assessments.

  • Coordinate training resources, facilities, and stakeholder requirements.


Requirements

  • Assessor and Moderator Certification

  • Minimum 2–3 years' experience in Training, Skills Development, or Learning & Development.

  • Strong understanding of Learnerships, SETA compliance, ATR/WSP submissions, and skills development legislation.

  • Experience facilitating training and managing learner programmes.

  • Proficient in Microsoft Excel, LMS platforms, and SharePoint.

  • Excellent communication, facilitation, and stakeholder management skills.


Competencies

  • Training Facilitation & Coaching

  • Compliance & Administration

  • Learner Engagement

  • Attention to Detail

  • Problem Solving & Decision Making

  • Planning & Organising

  • Stakeholder Management

  • Reporting & Analytics

Interested candidates should submit their CV before the closing date of 29th June 2026



Related keywords

Assessor CertificationModerator CertificationSETAATR/WSPLearnershipsLMSBPESASkills DevelopmentLearning & DevelopmentTraining FacilitationComplianceWorkforce DevelopmentSharePointMicrosoft Excel

About Custom Connect

LinkedInVisit site

The dialogue company

Industry
Outsourcing and Offshoring Consulting
Company size
1,001-5,000 employees
Founded
2005
Headquarters
's Hertogenbosch
LinkedIn followers
9,644

Custom Connect are a specialist in customer contact and related services. We’re an international, multilingual business with operations across Europe, South America, and Africa, supporting clients in Western Europe, North America, South Africa, Australia, and New Zealand. Our global presence means we offer onshore, nearshore, and offshore solutions to suit every need. At Custom Connect, dialogue is everything. We believe great conversations build strong connections - whether with your customers, your team, or our partners. We’re passionate about delivering effortless, meaningful interactions and aren’t afraid to challenge the norm to get better results. With a focus on flexibility, responsibility, and partnership, we create tailored solutions that work for you and your customers. Custom Connect - the dialogue company.

Offices: 's Hertogenbosch, NL · Emmeloord, NL · Breda, NL · Groningen, NL · Sittard, NL

Customer Contact Outsourcing Contact CentresCustomer ServiceBPOCustomer Experienceand PartnershipsDebt CollectionsTechnical SupportCall CenterCustomer Service
View all jobs at Custom Connect

About Custom Connect

LinkedInVisit site

The dialogue company

Industry
Outsourcing and Offshoring Consulting
Company size
1,001-5,000 employees
Founded
2005
Headquarters
's Hertogenbosch
LinkedIn followers
9,644

Custom Connect are a specialist in customer contact and related services. We’re an international, multilingual business with operations across Europe, South America, and Africa, supporting clients in Western Europe, North America, South Africa, Australia, and New Zealand. Our global presence means we offer onshore, nearshore, and offshore solutions to suit every need. At Custom Connect, dialogue is everything. We believe great conversations build strong connections - whether with your customers, your team, or our partners. We’re passionate about delivering effortless, meaningful interactions and aren’t afraid to challenge the norm to get better results. With a focus on flexibility, responsibility, and partnership, we create tailored solutions that work for you and your customers. Custom Connect - the dialogue company.

Offices: 's Hertogenbosch, NL · Emmeloord, NL · Breda, NL · Groningen, NL · Sittard, NL

Customer Contact Outsourcing Contact CentresCustomer ServiceBPOCustomer Experienceand PartnershipsDebt CollectionsTechnical SupportCall CenterCustomer Service
View all jobs at Custom Connect

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