Rocky Mount, Virginia, United States · Hybrid
$18/hr–$20/hr
Company Description Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive N…
Skills: Customer Support, Account Management, Issue Resolution, Technical Support, Collaboration
Salt Lake City, Utah, United States · On-site
$18/hr–$20/hr
Job Description JOB DETAILS Base Pay: $18.00 - $20.00 per hour, $1.50 Day Shift: 6:00 pm - 2:30 am (Monday - Friday) DUTIES AND RESPONSIBILITIES Reads routing and performs work as assigned by the department supervisorSew…
Skills: Sewing, Cutting, Assembling, Packaging, Overhead Crane Operation
Billings, Montana, United States · On-site
$27/hr–$28/hr
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: CDL Class A, Tractor-Trailer Driving, Flatbed Driving, Material Handling, Forklift Operation
Auburn, Washington, United States · On-site
$25/hr–$28/hr
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Inventory Management, Warehouse Operations, Material Flow, ERP/MRP Systems, Forklift Operation
Londonderry, New Hampshire, United States · Hybrid
Company Description Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive N…
Skills: Customer Support, Account Management, Issue Resolution, Technical Support, Collaboration
Phoenix, Arizona, United States · On-site
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Window Assembly, Hand Tools, Saws, Punches, Drills
Phoenix, Arizona, United States · On-site
$19/hr–$20/hr
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Loading, Glass Handling, Forklift Operation, Delivery, Product Unloading
Pennsboro, West Virginia, United States · On-site
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Truck Unloading, Quality Auditing, Problem Solving, Safety Compliance, Mathematical Calculation
Stuarts Draft, Virginia, United States · On-site
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Manual Lathes, MIG Welding, TIG Welding, ARC Welding, Surface Grinding
Londonderry, New Hampshire, United States · On-site
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Blueprint Reading, Schematic Interpretation, Hand Tools, Power Tools, Quality Checking
Auburn, Washington, United States · On-site
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Crating, Packaging, Forklift Operation, Power Tool Operation, Measurement Accuracy
Auburn, Washington, United States · On-site
$115k–$130k/yr
Company Description Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive N…
Skills: Regulatory Compliance, Incident Investigation, Root Cause Analysis, EHS Training, Risk Assessment
Cary, North Carolina, United States · On-site
$200k–$230k/yr
Company Description Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cor…
Skills: Channel Marketing, Brand Portfolio Management, Demand Generation, Go-To-Market Strategy, Market Research
Ballinger, Texas, United States · On-site
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Electrical Repair, Mechanical Maintenance, HVAC, Plumbing, Welding
Sauk Rapids, Minnesota, United States · On-site
$19/hr–$21/hr
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Loading and Unloading, Time Management, Microsoft Office, Warehouse Staging, Quality Control
North Brunswick Township, New Jersey, United States · On-site
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Saw Operation, Patio Door Assembly, Fabrication, Hand Tool Operation, Quality Auditing
Londonderry, New Hampshire, United States · On-site
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Assembly, Blueprint Reading, Quality Control, Inventory Management, Hand Tools
Tolleson, Arizona, United States · On-site
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Manual Material Handling, Packaging, Stacking Material, Powered Hand Tools, Forklift Operation
Sellersburg, Indiana, United States · On-site
Company Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve resid…
Skills: Roll Former Operation, Coil Slitter Operation, Flat Sheet Shearing, Forklift Operation, Overhead Crane Operation
Pennsboro, West Virginia, United States · Hybrid
Company Description WHO WE ARE Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an …
Skills: Warranty Claim Management, Analytical Skills, Root Cause Analysis, Customer Experience, Dynamics 365 CRM
Rocky Mount, Virginia, United States • Hybrid
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Provide premier customer care and technical support for the windows and doors business unit, managing orders from receipt through delivery. Collaborate with sales and operations teams to resolve issues and assist in training new employees on systems and soft skills.
Requires a high school diploma and 1-2 years of direct customer support experience, preferably within the building products industry. Proficiency in Microsoft Office, CRM, and telecom software is necessary.
Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. This position will support customers within our windows and doors business unit. Join us and become an integral part of our winning team.
This is a hybrid role, based out of our Rocky Mount, VA plant location. Position will require 2 days (Tuesday and Wednesday) in the office per week. Hourly pay offer for the role will be $18-$20/hour, based on candidate prior experience.
WHAT YOU’LL DO
Customer Support: Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience. Take personal responsibility for each interaction, regardless of brand, to ensure customer needs are met from initial order receipt through delivery, invoicing, and warranty. Complete all assigned responsibilities within the requested timeframes.
Account management: Ensure leadership and sales team members are informed of pertinent activities related to each customer account. Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction.
Information Accuracy: Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order. Ensure clear communication and understanding of any changes or issues. Encourage use of portal, as appropriate.
Issue Resolution: Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing. Provide prompt and efficient responses to ensure swift resolution.
Technical Support: Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary. Connect customers with qualified divisional personnel for more sophisticated technical inquiries.
Collaboration: Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration.
Escalation Management: Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed.
Training: Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency. Assist with onboarding and training new employees. Lead customer training sessions on the use of configurators or portals.
Continuous Improvement: Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows.
All your information will be kept confidential according to EEO guidelines.
Site Address: 433 N Main St, Rocky Mount, VA 24151
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement.
Cornerstone Building Brands is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or . If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or . This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
All your information will be kept confidential according to EEO guidelines.
California Consumer Privacy Act (CCPA) of 2018
Must be at least 18 years of age to apply.
Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
Cornerstone Building Brands is a leading manufacturer of exterior building products serving the residential and low-rise non-residential markets across North America. Through our expansive footprint and comprehensive product portfolio, we are uniquely positioned as a one-stop-shop for vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories — all available through our trusted product brands to support a wide range of needs and end-uses. Our success is driven by our dedicated team members and strong partnerships across the building industry. We continually invest in our brands and capabilities to create mutual value — leveraging our core strengths, executing with excellence and consistently seeking new solutions to the challenges our customers face every day. From family homes to large-scale commercial structures, our products are the cornerstone of the communities where people live, work and play. That’s why we are committed to becoming a premier building solutions company that better serves its customers and helps build stronger communities. Follow us on: Instagram: @cornerstone_buildingbrands Facebook: @CornerstoneBuildingBrands YouTube: @cornerstonebuildingbrands DISCLAIMER Cornerstone Building Brands’ social media channels share information about our company, our products and our people. We welcome commentary expressing all points of view – positive and negative – but reserve the right to remove posts that are off-topic, offensive, promotional or illegal or contain inappropriate language, hate speech, proprietary information, personal data or personal attacks.
Offices: 5020 Weston Pkwy, Cary, North Carolina 27513, US
Cornerstone Building Brands is a leading manufacturer of exterior building products serving the residential and low-rise non-residential markets across North America. Through our expansive footprint and comprehensive product portfolio, we are uniquely positioned as a one-stop-shop for vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories — all available through our trusted product brands to support a wide range of needs and end-uses. Our success is driven by our dedicated team members and strong partnerships across the building industry. We continually invest in our brands and capabilities to create mutual value — leveraging our core strengths, executing with excellence and consistently seeking new solutions to the challenges our customers face every day. From family homes to large-scale commercial structures, our products are the cornerstone of the communities where people live, work and play. That’s why we are committed to becoming a premier building solutions company that better serves its customers and helps build stronger communities. Follow us on: Instagram: @cornerstone_buildingbrands Facebook: @CornerstoneBuildingBrands YouTube: @cornerstonebuildingbrands DISCLAIMER Cornerstone Building Brands’ social media channels share information about our company, our products and our people. We welcome commentary expressing all points of view – positive and negative – but reserve the right to remove posts that are off-topic, offensive, promotional or illegal or contain inappropriate language, hate speech, proprietary information, personal data or personal attacks.
Offices: 5020 Weston Pkwy, Cary, North Carolina 27513, US