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Cebu City, Central Visayas, Philippines · On-site
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Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
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Benalmádena, Andalusia, Spain · Hybrid
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Sumida, Japan · On-site
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Quezon City, Metro Manila, Philippines · On-site
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Valencia, Valencian Community, Spain · Hybrid
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Barcelona, Catalonia, Spain · On-site
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Barcelona, Catalonia, Spain · Hybrid
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Hyderabad, Telangana, India · On-site
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Hyderabad, Telangana, India
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Yokohama, Japan · On-site
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Quezon City, Metro Manila, Philippines · On-site
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Barcelona, Catalonia, Spain · Hybrid
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Barcelona, Catalonia, Spain · On-site
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Muntinlupa, Metro Manila, Philippines · On-site
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Muntinlupa, Metro Manila, Philippines · On-site
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Barcelona, Catalonia, Spain · Hybrid
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Krakow, Lesser Poland Voivodeship, Poland · Hybrid
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San Salvador, San Salvador, El Salvador · On-site
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The Team Leader is responsible for the day-to-day supervision and coaching of call center associates to ensure performance metrics and KPIs are met. They handle escalated customer calls and conduct team meetings to maintain communication and operational efficiency.
Candidates must have C1/C2 German and B2 English proficiency, along with a mandatory technical background. An associate's degree and two to four years of relevant experience are preferred.
Job Title:
Team Leader with GermanJob Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:
German (Required)Time Type:
Full timeWe’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.
Offices: 39899 Balentine Dr., Ste 235, Newark, California 94560, US
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.
Offices: 39899 Balentine Dr., Ste 235, Newark, California 94560, US
